Paypal IPN orders not being relayed to cart or emailed to owner or buyer

1 use the right ipn_main_handler.php from the correct v1.3.0.1

2 write down all settings in the Modules ... Payment ... PayPal ...

3 Uninstall PayPal ...

4 Reinstall PayPal ...

5 Reconfigure PayPal using the settings you wrote down ...

If this still fails ... you will have to wait until you can get access to your customer's PayPal account to check the settings ...

Merlinpa1969:

tuffy
Try and re-upload your ipn_main_handler.php file

make sure that If you are using seo urls that you have added the fix for paypal..

make sure that your ipn_main_handler.php isnt password protected and that you are NOT down for maintenance

I re-upped the file, and I contacted the customer earlier to verify the details of the paypal profile.

it is entered correctly in the paypal ipn under admin>payment modules.

the ipn_main_handler should not be password protected, Id ont know how that would happne, neither do I know how to change that.

Ajeh:

1 use the right ipn_main_handler.php from the correct v1.3.0.1

2 write down all settings in the Modules ... Payment ... PayPal ...

3 Uninstall PayPal ...

4 Reinstall PayPal ...

5 Reconfigure PayPal using the settings you wrote down ...

If this still fails ... you will have to wait until you can get access to your customer's PayPal account to check the settings ...

done and done, still failling

ill verify the settings with paypal in the morning

let me verify now however that SSL does not have to be enabled for this to work right : [
I dont see a reason it should be, but I was reading hte first posts and realized they had a certfiaget

You do not need secure ... but customers are happier if your checkout is secure ...

Tuffy,

Alot of times customers say Yepp thats it with out ever checking the address,
I have seen that a bunch of times.. and then you will finally get them to look and they have

[email protected] in paypal.com

and [email protected] in zen cart pay mod....

they say they are the same however paypal dosnt see it that way

For purposes of logging in and IPN these are 2 totally different things

Merlinpa1969:

Tuffy,

Alot of times customers say Yepp thats it with out ever checking the address,
I have seen that a bunch of times.. and then you will finally get them to look and they have

[email protected] in paypal.com

and [email protected] in zen cart pay mod....

they say they are the same however paypal dosnt see it that way

For purposes of logging in and IPN these are 2 totally different things

yeah, when I talked to her and asked her to verify her primary email address seh said "[email protected]"

then I asked about the case and she said "the first letter, B, is the only one uppercase"...so, i'm pretty certain those are both right.
she said IPN is turned on by default when she inputted that field..so i dunno, im lost

You need to have them setup a temp user for you,.
Go in and VERIFY that IPN is turned ON,
its NOT turned on by default.
make sure auto return is turned on
and make sure that the email is correct.

Once you are done then they can remove the user account

ah, ok, I didnt want to ask the username/pass but I didnt know they could create a new account temporarliy..thanks for the input, that could be the whole issue (ipn not enabled)...i'll get an account created first thing in the morning and check everything out.

thanks for all your time, you guys are great.
i'll return back to this thread tom morning.

Thanks Ajeh - your post about uninstalling and reinstalling modules got mine working. The problem I had was that I was testing it using free shipping. My shipping order total module wasn't set up to take free shipping.

Vger:

I know you resolved your immediate problem, but you will have other occasional problems because of this setting:

define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty

Your site is hosted on a Red Hat Enterprise Linux server, for which the correct setting is:

define('DB_SERVER', '127.0.0.1'); // eg, localhost - should not be empty

Set to 'localhost' it will work much of the time, but occasionally you'll find that your site won't connect.

Vger

Thanks Vger, fixed this on my new shopping cart venture ....

It's good to see many people fixing issues with paypal here, just as an aside the ipn_main_handler file (in version 1.3.01) should be 7k in size and CHMOD 644.

Hello All

I too am having problems making this work.
Tried everything in this post and best i've got so far is Jeffs addtion of code that at least now in Pay Pal i know what product (s) people have ordered.

However
0. It does not register as a new order in Admin/ Order view

1. It does not register as a new order in Customer Account View
2. Customer gets no email of their order
3. Admin gets not confirmation of order
4. Don't get the IPN in admin
   5 Inventory count for product(s) does NOT reduce/decrease

Nothing happens basically in Zen Cart Admin as if the order was not placed at all.

Now I don't know whether to leave pay pal option installed and watch my email / pay pal account like a hawk to see if any payments have been made

or just switch it all off and give up on pay pal.
I never got it working in 1.2.7 and am making no progress in 1.3.0.1

I have got the exact email address
I have got auto return on
I have installed and re installed pay pal module
I have got the most current version of ipn_main_handler.php
I have done everything else!

Any ideas anyone?

For all those that did not / could not get it working....

Did you / do you have the UK Switch payment module by NetworkDad installed?
Just wondering if they might be clashing? This is pure speculation on my part and i am no wear close to being a "coder". And the Switch Card module by NetworkDad is great!

Thanks
Zohe

how about a url to the store

Dear Merlin

Oops! Might be useful mighn't it!

Here it is

https://www.epicheroes.com

Thanks
Zohe

zohe:

For all those that did not / could not get it working....

Did you / do you have the UK Switch payment module by NetworkDad installed?
Just wondering if they might be clashing? This is pure speculation on my part and i am no wear close to being a "coder". And the Switch Card module by NetworkDad is great!

Thanks
Zohe

for the record, I do not have the "UK Switch payment module" installed, and I am having the same issue as you.

Pauls:

Thanks Vger, fixed this on my new shopping cart venture ....

It's good to see many people fixing issues with paypal here, just as an aside the ipn_main_handler file (in version 1.3.01) should be 7k in size and CHMOD 644.

paul, my ipn_main_handler is like 7.4k, however when I go to cPanel file manager, the file permissions on ipn_main_handler is set to 666, I change it to 644 and click save but it doesnt work, I go back and its still set to 666.

could this be the issue?

I see no way this could cause what is happening.

that dosnt matter tuffy,
your problem is either an email issue or a corupt file issue

how about a URL to look at
What zen cart version

Merlin, attempting to fix the issue I pretty much broke the entire cart.

luckily I have everything backed up and all the files I changed noted, thanks for your time, i'll get back when I get everythign re-installed and setup...hopefully that will fix the problem and I wont have to worry about it anymore : )

what were you messing with,
all settings needed to be changed in admin or in paypal.com

or by swapping out a file entirely

I swaped out the main_handler file entirely already with the correct one, I set everything up in admin correctly, and I obtained login to paypal and verified all the settings.

I uninstalled / reinstalled the paypal module, I deleted the entir epaypal directory and swaped out all those files with ones from the zip, and still no luck.

one consideration I just thought of that doesnt seem like it woudl effect anythign is the fact that I have cPanel configured to redirect the main domain to the sub directory (catalog) where the files are.

but I assume many people do that here.

the thing that broke it is me messing with folder permissions, dont ask what happened :P i'm newb.

either way, it'll be up tonight when I get out from the sun and re-configure the cart...hopefully working.

This is my email from PP:
*> Hi Molly,

I'm not aware of any issues with IPN currently, it sounds like the issue is being caused by the way the POST is being parsed or handled.

Are you not getting the IPN POSTs at all? Assuming your script is supposed to update your database, are you seeing any entries or nothing at all? What do your server access and error logs show?

I went to your site and put in a test order. When I look at the code your cart is sending to us, it looks like they are trying to send all of the items ordered in one item name, which can get truncated since there is a 127 character limit. I'm not too familiar with the different modules for ZenCart, so I am not sure if there is a module that will let you upload the individual item information. For more information on passing individual item information, please visit https://www.paypal.com/cgi-bin/webscr?cmd=p/pdn/howto_checkout-outside#methodtwo*

Soooo.............. it looks as if all we need to do is add some code to a certain file or two. Anybody know which files within Zen we can try this on????????