Discount Coupon Guide?!

Ive seen others in this thread with the same problem and haven't found a solution yet.
I create a coupon including HTML message in 'coupon admin'. when I click the email button it offers 2 text boxes rather than the HTML message coupon I created. The name of the HTML coupon I created is in the first field but the text boxes are sample text "We're pleased to offer you a Store Coupon."
How do I send the HTML coupon I created?

The HTML box is for the HTML portion of the email ...

The TEXT box is for the TEXT portion of the email ...

Some people cannot see HTML emails so you need a TEXT portion ...

So is it that I need to paste the HTML (and text option) in each time I send. I thought when I created the coupon it would save like i does in Newsletters

No ... you need to make a test and have both boxes filled for theHTML and TEXT to see what the customer will get ...

The TEXT is basically exactly what you type ...

You have to keep in mind what customers get for both methods ...

You cannot use the HTML in the TEXT because the TEXT is just that, TEXT ... and you cannot make that look all fancy ... you need to make it look good for a person reading TEXT emails ...

I dont think I explained my problem well.
I do understand the HTM and text boxes as they are like the ones I used in the Newsletter admin.
My problem is when I create a coupon and put HTML in its box and text in its box, define the term and dollar amount and such and click Preview, all is good, then save.
Now I go back to that coupon (call it #1) and select edit and then preview; all still looks good.
Problem is when I select the email button, it opens with the default text in both HTML and text areas even though at the top is says its coupon #1.

Could you put your HTML into a NotePad file and your TEXT into another NotePad file and zip them then add it as an attachment here?

Ok, here they are....

Just noticing that the "insert" area does not have a separate place for plain text so only the HTML has been attempted in testing (I know the text version is slightly different)

Make sure that when you test this that the customer is an HTML customer ...

And they will get the HTML email ...

The TEXT email is built in 3 peices:

This part is when you hit the email coupon button and enter TEXT

We're pleased to offer you a Store Coupon

This is on the SEND email.

This is from the language file:

You can redeem this coupon during checkout. Just enter the code in the box
provided, and click on the redeem button.

The coupon code is TESTELEVEN

The coupon is valid between 11/30/2010 and 11/30/2011

Don't lose the coupon code, make sure to keep the code safe so you can
benefit from this special offer.

This is from the EDIT of the coupon when you Add/Edit:

This is on the EDIT Discount Coupon

Then the HTML is the HTML that you add on the SEND ...

Now those customers with HTML selected get both the HTML and TEXT ... those with the TEXT selected get just the TEXT ...

Thanks so much...I'll give it a try

I have Zen Cart 1.3.9d. When I send out an email from the coupon code admin to my test customer, it sends out 2 emails. One has the subject line that I entered into the email form and the other has a subject line with "[DISCOUNT COUPONS]" in front of the subject line that I entered. What in the world am I doing wrong?

Nobody can help me with this? :(

I saw a similar question to mine was asked earlier on this thread but not answered. Hopefully someone can help. I created a coupon code that discounts an order 100% for orders we received in person at a recent event (and were paid for already) which we gave them the 100% coupon code to redeem on the website.

Is there a way not to have to put in a credit card number when there is a 100% discount?

Or, at least, move the location of the coupon code before checkout so they'll see they won't be charged anything.

Thanks,

anita:

I have Zen Cart 1.3.9d. When I send out an email from the coupon code admin to my test customer, it sends out 2 emails. One has the subject line that I entered into the email form and the other has a subject line with "[DISCOUNT COUPONS]" in front of the subject line that I entered. What in the world am I doing wrong?

I am by no means an expert in Zencart, far from it. But I too have duplicate emails sent to me when I send out a test coupon. I believe that one is sent to your test account as if it were to a real customer, and the other is basically an admin's copy of that email.

After testing the set up of the coupon is tested and it is sent to a 'real' customer, you will only receive one email - [DISCOUNT COUPONS] which is just confirmation of the email you sent out.

Hope that helps, further more hope I am right :laugh: Put it this way I have never had a customer tell me I have sent them 2 emails so I presume it all works the way I mentioned above.

I'm using 1.3.8a

I've read through the posts and can't find anyone having my exact problem.

The code works fine and I receive a message saying that it has been redeemed but it never takes the $1.00 off the total. I get as far as the paypal screen and it is still not taking that amount off.

Any suggestions would be greatly appreciated.

Hi

There is a difference between Gift Certificates and Discount Coupons.

If you have a discount coupon, on Step 2 of 3 in the payment information you need to type in the redemption code to discount the total price by the amount of your discount coupon. These can only be used once so if your total is under the amount of your coupon you will lose the remainder of the balance.

A Gift Certificate allows you to have a running balance on the total. I'm copying and pasting a message I have left for my customers on my forum to help explain how to redeem the Gift Certificates.

After logging in as normal, you will see a message saying that you have successfully redeemed your Gift Certificate. The value of the certificate has now been added to your account and is shown in the top right hand corner in the Shopping Cart box in bold letters.

Using Your Gift Certificate

When you wish to shop from the store, after you have finished shopping click the Go To Checkout button as normal.

In the 3rd box down, titled Gift Certificates, enter the amount you would like to use from your available balance in the bottom right hand side of the box. For example if you had Gift Certificates totalling £5.00 and your shopping cart totalled £2.50, enter 2.50 in the box provided. Now click Continue Checkout at the bottom of the page.

The next page will confirm your order with your discount taken off, click Confirm Order to finalise and process the transaction. Your downloads will now be available to you.

You will notice the balance of your Gift Certificates has been adjusted accordingly, and the remainder will stay in your account until you are ready to use it again.

Please note - even if you have a remaining amount of £0.47 in your account, you can still deduct this from the total amount due on your order.

I hope that's helped you with your problem - good luck :smile:

I get roughly the same error message as cmallenfln reprted the 8th November 2010.

/hermes/bosweb/web087/b875/ipg.purechocolatetruffle/admin985858/includes/classes/split_page_results.php on line 39
1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '-0, 0' at line 1
in:
[select coupon_id, coupon_code, coupon_amount, coupon_type, coupon_start_date,coupon_expire_date,uses_per_user,uses_per_coupon,restrict_to_products, restrict_to_categories, date_created,date_modified, coupon_active, 

I'm using 1.3.8a but can't or don't dare to upgrade as I downloaded my zencart from my provider which only support this version.

Is it totally impossible to run Discount Coupon under 1.3.8a ?

Kim

PS. my admin folder has another name that your can read in the error code.

You have a SQL error, but a different one to that reported by cmallenfln.

However, the advice is the same. We can't help you unless you upgrade. the version of Zen Cart you're using is several years old, no longer supported and has known vulnerabilities.

If your provider is supporting that version, then you'd need to get support from them. But I doubt that they'll be qualified to supply it as if they were, they too would be stressing the importance of upgrading.

Hi kuroi,

Thank you for giving me the push. I've now upgraded to Zen Cart 1.3.9f but I still get the same error message when I try to enter Admin Coupon.

Warning: Division by zero in /hermes/bosweb/web087/b875/ipg.purechocolatetruffle/admin63636363/includes/classes/split_page_results.php on line 39
1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '-0, 0' at line 1
in:
[select coupon_id, coupon_code, coupon_amount, coupon_type, coupon_start_date,coupon_expire_date,uses_per_user,uses_per_coupon,restrict_to_products, restrict_to_categories, date_created,date_modified, coupon_active, coupon_zone_restriction from zen_coupons where coupon_active='Y' and coupon_type != 'G' limit -0, 0]

This is off-topic, but why, and how, did you upgrade to 1.3.9f and not the current version? Did you use an automated upgrade programme?

Also what add-on modules do you have installed on your site. The error that you're getting isn't normal and shouldn't be happening in 1.3.9. But without knowing more about your site, it's difficult to say what's broken.

I upgraded to Zen Cart 1.3.9f as this was the latest version my provider offered.

I have a few add-on modules. Can I ask you to have a look on http://PUREchocolatetruffles.co.uk as I can hardly remember all the add-on I have uploaded during the last year,
many thanks in advance.

Kim