Return Authorization Module (RMA)

Will this Mod automatically generate the RMA number and send a notice to me and my customer, or will I have to manually issue the RMA number?

GTHENRY
MotorcycleStuffWarehouse.com

GTHENRY:

Will this Mod automatically generate the RMA number and send a notice to me and my customer, or will I have to manually issue the RMA number?

GTHENRY
MotorcycleStuffWarehouse.com

You will receive an e-mail for the request, but you will have to manually generate an RMA Number and notify the customer.

clydejones:

What setting do you have in admin -> configuration -> E-Mail Options -> Email Admin Format?Hey Clyde any chance you figured out why the "Office Only" section of the admin e-mails formats so differently from the contact form's admin e-mails?? It's TRULY in the no big deal, but would be nice to resolve category..:yes:

DivaVocals:

Hey Clyde any chance you figured out why the "Office Only" section of the admin e-mails formats so differently from the contact form's admin e-mails?? It's TRULY in the no big deal, but would be nice to resolve category..:yes:

Not Yet. I've checked it on a couple of different sites but didn't see the problem your describing in the admin e-mails. (they all appeared to be formated correctly,

I'll keep checking though.

anyway to have the Store Address Not Show at the top of the page

CnTGifts:

anyway to have the Store Address Not Show at the top of the page

Open includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php

find and comment out the following line of code as indicated by the highlighted portions

<!-- <address><?php // echo nl2br(STORE_NAME_ADDRESS); ?></address> -->

Another option is something like this: http://www.clevershoppers.com/returns.html if you don't require customer to login before they can submit a return. We basically combined the pages (returns policy and returns form). If a customer is logged in already their information is pre-populated.

Thank You

Latest release installed: 2.2.1a

Issue is - no Admin email received and no item/order data being printed on customer email - only this

Dear John Smith

Thank you for your recent request.

Your request has been successfully submitted to StoreName. It will be
reviewed and you will receive an email with instructions on how to proceed.
If you have not received it within the next 48 hours, please contact us
before submitting your request again.

For help with our Returns Policy, please email the store-owner:
[email protected].

Note: This email address was given to us during a Return Authorization
Request. If you have a problem, please send an email to
[email protected].

I have also applied the /includes/modules/pages/returns/header.php and the email_template_returns.html - both patches you had supplied to other members who had raised a similar issue.

Where in Admin should one see RMAs coming in - because in the 2.2.1a distro there is no /admin code?

Thanks

cherylthe:

Latest release installed: 2.2.1a

Issue is - no Admin email received and no item/order data being printed on customer email - only this

Dear John Smith

Thank you for your recent request.

Your request has been successfully submitted to StoreName. It will be
reviewed and you will receive an email with instructions on how to proceed.
If you have not received it within the next 48 hours, please contact us
before submitting your request again.

For help with our Returns Policy, please email the store-owner:
[email protected].

Note: This email address was given to us during a Return Authorization
Request. If you have a problem, please send an email to
[email protected].

This is correct - it is the e-mail received by the person who submitted the request.

Where in Admin should one see RMAs coming in - because in the 2.2.1a distro there is no /admin code?

Thanks

The store owner should/would receive an e-mail at the store e-mail address indicated in admin -> configuration -> email options.

The e-mail would look something like this:

From: John Smith
Email: [email protected]
Phone Number: (xxx) xxx-xxxx
Address: xxxxxxxxxx
City: xxxxxxxxxxx
Post Code: xxxxxxxxxxx
State: xxxxxxxxxx
Order Number: 4567
Total Value: test value
Item Number: test item number
Item Name: test item name
Action Requested: Return

Reason: This is a test return authorization request. no action is required.

But as mentioned in my first email - no Admin is being received at the configured email address in Email Options.

Thanks.

cherylthe:

But as mentioned in my first email - no Admin is being received at the configured email address in Email Options.

Thanks.

Try this fix, I think it should solve the problem.

just unzip the file and upload the includes folder to your server

[Attachment no longer available]

I am also having an issue where we are not getting the e-mail. The fix posted in the previous email fixed the problem for me.

Cal

Clyde

Many thanks - that version of header_php.php fixed our issues.

modernm:

I am also having an issue where we are not getting the e-mail. The fix posted in the previous email fixed the problem for me.

Cal

cherylthe:

Clyde

Many thanks - that version of header_php.php fixed our issues.

Glad to help.

I'll post an updated version in the downloads section in the next couple of days.

Version 2.2.2 of the Return Authorization Module is available in the downloads section.

This upgrade fixes an issue with the admin e-mail and also adds some "cosmetic" formatting.

clydejones:

Version 2.2.2 of the Return Authorization Module is available in the downloads section.

This upgrade fixes an issue with the admin e-mail and also adds some "cosmetic" formatting.Does the "cosmetic formatting" solve the problem I reported earlier in this thread (I hope I hope..):laugh:

DivaVocals:

Does the "cosmetic formatting" solve the problem I reported earlier in this thread (I hope I hope..):laugh:

Which was?????

DivaVocals:

Does the "cosmetic formatting" solve the problem I reported earlier in this thread (I hope I hope..):laugh:

ClydeJones,
Is there a solution to getting all of the vendor header information to all line up correctly to the left? See attached file. I have already removed and replaced Store Address & Phone info under ADMIN - CONFIGURATION - MY STORE info and checked mySQL database entry for problems in formating but still no luck? :frusty:

Thank you in advance for any advice,
RJR

RJR:

ClydeJones,
Is there a solution to getting all of the vendor header information to all line up correctly to the left? See attached file. I have already removed and replaced Store Address & Phone info under ADMIN - CONFIGURATION - MY STORE info and checked mySQL database entry for problems in formating but still no luck? :frusty:

Thank you in advance for any advice,
RJR

based on the attached image it looks like you have a space in front of "luckdogbones.com".

double check admin -> configuration -> my store -> store address and phone
and make sure the line with the store name does not have a space at the beginning (first character).