Return Authorization Module (RMA)

Same thing.

clydejones:

Try this and see if it helps.

Just unzip the file and upload the entire includes folder to your server.

[Attachment no longer available]

marine76:

Same thing.

url for your site

http://gifts4all.net

Same thing but no store e-mail.

marine76:

http://gifts4all.net

I just submitted a test returns request.

did you receive anything (admin) wise it would have gone to whatever contact e-mail address you have configured in your ZC admin.

All I got was that same Mail-Delivery error. No store e-mail. I had been at least getting that.

I had thought that maybe it had something to do with post #224.

marine76:

All I got was that same Mail-Delivery error. No store e-mail. I had been at least getting that.

marine76:

I had thought that maybe it had something to do with post #224.

Try this fix. just un zip the file and upload the entire includes folder to your server.

[Attachment no longer available]

Yikes, my homepage has doubled in size

marine76:

Yikes, my homepage has doubled in size

check your PM

:clap:Attention ladies and gents!:clap:

I just need to give this man a great deal of thanks and praise. He went above and beyond the call of duty to rectify a situation with his module that I created.....Did I say thanks? :D

But seriously my hats off to ya' Clyde for a job well done and I look forward to any upgrades or new mods that you may create.

Make sure you all thank him for his time, he deserves it.

clydejones:

Hmmmm, I just checked the new file and the <br /> tags are/were included.

Any way check includes/languages/english/YOUR_TEMPLATE/returns.php

These are the define statements involved.

define('EMAIL_GREET_NONE', 'Dear %s,<br />');
define('EMAIL_WELCOME', 'Thank you for your recent request.<br />');
define('EMAIL_TEXT', 'Your request has been successfully submitted to ' . STORE_NAME . '. It will be reviewed and you will receive an email with instructions on how to proceed. If you have not received it within the next 48 hours, please contact us before submitting your request again.<br />');
define('EMAIL_CONTACT', 'For help with our Returns Policy, please email the store-owner: ' . STORE_OWNER_EMAIL_ADDRESS . '.<br />');
define('EMAIL_WARNING', '<b>Note:</b> This email address was given to us during a Return Authorization Request. If you have a problem, please send an email to ' . STORE_OWNER_EMAIL_ADDRESS . '.<br />');

Okay.. so the post above helped solve one issue I was having.. Thanks.. 

I have one small remaining issue.. I have been through this ENTIRE thread, and I can't find a  solution. The e-mail the admin receives is formatted strangely.. > Return Authorization Request
>  **From:** Crystal Jones **Email:**  [email protected] Phone Number: 818-555-5555 Address: 123 Birdy Ave City:  Los Angeles Post Code: 90001 State: CA Order Number: 14 Total Value: Item Number:  Item Name: Action Requested: 2  ------------------------------------------------------ Reason: It's broken..  ------------------------------------------------------ **Office Use  Only:** **From:** Crystal Jones **Email:**  [email protected] **Telephone:** 818-555-5555 **IP  Address:** 68.165.238.252 - 68.165.238.252 **Host Address:**  h-68-165-238-252.lsanca54.dynamic.covad.net **Date and Time:** Fri  Feb 1 2008 7:36:01 MST 
> 
>   Copyright (c) 2008 [PhlauntHair](http://clients.overthehillweb.com/phlaunthair/phflauntshop/index.php?main_page=index)How can I correct this to add the line breaks??

Okay.. so I'm part way there.. I made some changes to header_php.php and this is what the admin e-mail looks like now:> Return Authorization Request

From: Sonny Crockett
Email: [email protected]
Phone Number: 202-555-5555
Address: xxxxxxxx
City: XXXX
Post Code: xxxx
State: CA
Order Number: 19
Total Value:
Item Number:
Item Name:
Action Requested: 0

Reason: Your request has been successfully submitted to PhlauntHair. It will be reviewed and you will receive an email with instructions on how to proceed. If you have not received it within the next 48 hours, please contact us before submitting your request again.

Office Use Only: From: Sonny Crockett Email: [email protected] Telephone: 818-555-5555 IP Address: 67.101.48.137 - 67.101.48.137 Host Address: h-67-101-48-137.lsanca54.dynamic.covad.net Date and Time: Sun Feb 3 2008 1:27:46 MST So now I just need some help formatting the "Office Use Only" section to look more like the e-mails that come through the regular Contact Us form?? ie:> Office Use Only: **
From:** Sonny Crockett **
Email:** [email protected] **
Telephone:** 818-555-5555 **
IP Address:** 67.101.48.137 - 67.101.48.137
Host Address: h-67-101-48-137.lsanca54.dynamic.covad.net **
Date and Time:** Sun Feb 3 2008 1:27:46 MSTHelp por favor???

moderator note: private info masked

DivaVocals:

Okay.. so I'm part way there.. I made some changes to header_php.php and this is what the admin e-mail looks like now: So now I just need some help formatting the "Office Use Only" section to look more like the e-mails that come through the regular Contact Us form?? ie:Help por favor???

Try this.

Just unzip the file and upload email_template_returns.html to the email folder on your server

[Attachment no longer available]

Well this is what I got.. The only thing is the "Office Use Only" section is still missing the line breaks.. hmmmmm> From: Sonny Crockett

Email:([email protected])

From: Sonny Crockett
Email: [email protected]
Phone Number: 212-555-1212
Address: XXXXX
City: XXXXX
Post Code: XXXXX
State: CA
Order Number: 20
Total Value:
Item Number:
Item Name:
Action Requested: 1

Reason: This is the RMR for order #20...

Office Use Only: From: Sonny Crockett Email: [email protected] Telephone: 212-555-1212 IP Address: 67.101.48.137 - 67.101.48.137 Host Address: h-67-101-48-137.lsanca54.dynamic.covad.net Date and Time: Sun Feb 3 2008 9:18:59 MST

DivaVocals:

Well this is what I got.. The only thing is the "Office Use Only" section is still missing the line breaks.. hmmmmm

This section of the e-mail is handled in includes/functions/functions_email.php

function email_collect_extra_info($from, $email_from, $login, $login_email, $login_phone='', $login_fax='')

What is the setting you have in admin -> configuration -> e-mail options -> E-Mail Linefeeds?

clydejones:

This section of the e-mail is handled in includes/functions/functions_email.php What's interesting is that regular e-mails sent through the contact us form formats the "Office Use Only" section correctly..

clydejones:

What is the setting you have in admin -> configuration -> e-mail options -> E-Mail Linefeeds? E-Mail Linefeeds LF

Clyde.. I just wanted to post this to say I REALLY appreciate your help with this.. It's maddening for me since I have looked at all these different files, and I KNOW the answer is STARING me in the face.. I just have no CLUE what it is..:censored:

DivaVocals:

Clyde.. I just wanted to post this to say I REALLY appreciate your help with this.. It's maddening for me since I have looked at all these different files, and I KNOW the answer is STARING me in the face.. I just have no CLUE what it is..:censored:

What setting do you have in admin -> configuration -> E-Mail Options -> Email Admin Format?

clydejones:

What setting do you have in admin -> configuration -> E-Mail Options -> Email Admin Format?Email Admin Format? = HTML