Return Authorization Module (RMA)

jettrue:

I understand there is only one file, and while there is no "extra" div, it is misplaced, so that the success page does indeed end up with an extra div, while the other pages do not.... I tried validating the success page, and though she had a ton of other errors, one of them was a div issue. From her page source:

[B]</div>[/B]

I saw that after I posted the above. I'll incorporate the fix in the next update of the returns mod.

Thanks

If i change the default email address then all email are then sent to or from the RMA address what i would like it to do is just sent RMA request to a address I have set up just to receive RMA request.,

sort of how the contact us works with the drop down feature.

So i don't want to change my default e-mail address .

clydejones:

[email protected])<<<< I would like that to say [email protected]
For this you should check your admin -> configuration -> e-mail options and see what you are using for your default e-mail address.

I'll look at the other issues and see what I can do.

lextechs:

If i change the default email address then all email are then sent to or from the RMA address what i would like it to do is just sent RMA request to a address I have set up just to receive RMA request.,

sort of how the contact us works with the drop down feature.

So i don't want to change my default e-mail address .

OK I'll work on a quick fix for you.

clydejones:

OK I'll work on a quick fix for you.

Hope this is what you want.

I added a new e-mail define statement in:
includes/languages/english/YOUR_TEMPLATE/returns.php

define('RMA_EMAIL', '[email protected]'); change this to whatever you want.

and modified includes/modules/pages/returns/header_php.php to reflect the define statement.

unzip the file, change the YOUR_TEMPLATE folder to match your custom template name and upload the entire includes folder to your server.
[Attachment no longer available]

Using the new version, I am able to sent RMA with only name, email and comment. (test site:
http://store.clivekay-artist.com/index.php?main_page=returns)
Also when I specify that ony loged on users can send this request, is it possible to disallow change of email address??
Thanks

Veronika7747:

Using the new version, I am able to sent RMA with only name, email and comment. (test site:
http://store.clivekay-artist.com/index.php?main_page=returns)
Also when I specify that ony loged on users can send this request, is it possible to disallow change of email address??
Thanks

Actually, more I think about it, if a member is logged in and submitting a request, I would like to disallow alteration of all the fields that were supplied from DB. They should be able to input ONLY new/additional fields like order Info and Reason/Comment.
Hope this makes sense...
Veronika
P.S. This should apply to all "forms" when loggin is required..

Veronika7747:

Using the new version, I am able to sent RMA with only name, email and comment. (test site:
http://store.clivekay-artist.com/index.php?main_page=returns)
Also when I specify that ony loged on users can send this request, is it possible to disallow change of email address??
Thanks

Do you have an example of what exactly was sent?

clydejones:

Do you have an example of what exactly was sent?

This is one example:
From: using IE
Email: [email protected]
Phone Number:
Address:
City:
Post Code:
State:
Order Number:
Total Value:
Item Number:
Item Name:
Action Requested: 0

Reason: aaaa

Office Use Only:
From: using IE
Email: [email protected]
IP Address: 70.129.211.204 - 70.129.211.204
Host Address: ppp-70-129-211-204.dsl.hrlntx.swbell.net
Date and Time: Thu Jan 24 2008 17:53:11 EST

This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
<b>The Fine Art of Clive Kay</b> <a href="http://store.clivekay-artist.com/index.php?main_page=contact_us">Webmaster</a>.
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

Veronika7747:

This is one example:
From: using IE
Email: [email protected]
Phone Number:
Address:
City:
Post Code:
State:
Order Number:
Total Value:
Item Number:
Item Name:
Action Requested: 0

Reason: aaaa

Office Use Only:
From: using IE
Email: [email protected]
IP Address: 70.129.211.204 - 70.129.211.204
Host Address: ppp-70-129-211-204.dsl.hrlntx.swbell.net
Date and Time: Thu Jan 24 2008 17:53:11 EST

This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
<b>The Fine Art of Clive Kay</b> <a href="http://store.clivekay-artist.com/index.php?main_page=contact_us">Webmaster</a>.
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

I just sent a test submission. can you post the e-mail result you received from that submission.

clydejones:

I just sent a test submission. can you post the e-mail result you received from that submission.

Did you fill in all fields?? Try one with only name, email & comment..

From: Clyde Jones
Email: [email protected]
Phone Number:
Address: 123 Test Street
City: Anywhere
Post Code: 45678
State: CO
Order Number: test098
Total Value: unknown
Item Number: t765
Item Name: Test Item
Action Requested: 0

Reason: This is a test submission and can be ignored/deleted

Office Use Only:
From: Clyde Jones
Email: [email protected]
IP Address: 75.71.164.195 - 75.71.164.195
Host Address: c-75-71-164-195.hsd1.co.comcast.net
Date and Time: Thu Jan 24 2008 19:33:45 EST

This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
<b>The Fine Art of Clive Kay</b> <a href="http://store.clivekay-artist.com/index.php?main_page=contact_us">Webmaster</a>.
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

Veronika7747:

Did you fill in all fields?? Try one with only name, email & comment..

From: Clyde Jones
Email: [email protected]
Phone Number:
Address: 123 Test Street
City: Anywhere
Post Code: 45678
State: CO
Order Number: test098
Total Value: unknown
Item Number: t765
Item Name: Test Item
Action Requested: 0

Reason: This is a test submission and can be ignored/deleted

Office Use Only:
From: Clyde Jones
Email: [email protected]
IP Address: 75.71.164.195 - 75.71.164.195
Host Address: c-75-71-164-195.hsd1.co.comcast.net
Date and Time: Thu Jan 24 2008 19:33:45 EST

This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
<b>The Fine Art of Clive Kay</b> <a href="http://store.clivekay-artist.com/index.php?main_page=contact_us">Webmaster</a>.
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

Other than correcting the "0" for action requested what information do you need to receive in addition to what is already there.

Originally Posted by Veronika7747 View Post
Did you fill in all fields?? Try one with only name, email & comment..

I tried submitting a request with only the name, e-mail and comment but the error checking kicked in and told me that I still needed to fill in the required fields.

clydejones:

Other than correcting the "0" for action requested what information do you need to receive in addition to what is already there.

Clyde, I do not require any additional info. My point was/is that some fields that we indicate are required to be filled in can be omitted and still the form will be submitted without giving an error message to input the missing fields.
My sencond inquiry/request is if it is possible (when I specify that RMA can be submitted ONLY when people are logged in) that the fields that are retrieved from the database are for "display ONLY" so that they cannot be altered and only additional fields not obtained from the database can/should be inputted.

clydejones:

I tried submitting a request with only the name, e-mail and comment but the error checking kicked in and told me that I still needed to fill in the required fields.

strange, I am able to do it. here is another example I just did now:
From: Vera
Email: [email protected]
Phone Number:
Address:
City:
Post Code:
State:
Order Number:
Total Value:
Item Number:
Item Name:
Action Requested: 0

Reason: only Full name & e-mail being inputted (and the Reason)

Office Use Only:
From: Vera
Email: [email protected]
IP Address: 70.129.211.204 - 70.129.211.204
Host Address: ppp-70-129-211-204.dsl.hrlntx.swbell.net
Date and Time: Thu Jan 24 2008 20:30:19 EST

Veronika7747:

C
My sencond inquiry/request is if it is possible (when I specify that RMA can be submitted ONLY when people are logged in) that the fields that are retrieved from the database are for "display ONLY" so that they cannot be altered and only additional fields not obtained from the database can/should be inputted.

I'll have to do some checking on this.

See my other post about the error checking when trying to submit requests.

Veronika7747:

strange, I am able to do it. here is another example I just did now:

Try this fix and see if it helps.

Just unzip, rename the YOUR_TEMPLATE folder to match your custom template name and upload to your server.

I'm still checking on "freezing" the form fields after being populated from the database.

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[QUOTE=clydejones;496213]I'm still checking on "freezing" the form fields after being populated from the database.

Could this be used as the 1st part of the form??

<div class="centerColumn" id="addressBookDefault">

<h1 id="addressBookDefaultHeading"><?php echo HEADING_TITLE; ?></h1>
 
<?php if ($messageStack->size('addressbook') > 0) echo $messageStack->output('addressbook'); ?> 
      
<br class="clearBoth" />

<address class="back"><?php echo zen_address_label($_SESSION['customer_id'], $_SESSION['customer_default_address_id'], true, ' ', '<br />'); ?></address>
<br class="clearBoth" />

<div class="instructions"><?php echo 'If this is not your current address, please <a href="index.php?main_page=account_edit">update your account</a>' ?></div>
<br class="clearBoth" />

<?php echo zen_draw_form('returns', zen_href_link(FILENAME_RETURNS, 'action=send', 'SSL')); ?>

<br class="clearBoth" />

</div>

[QUOTE=Veronika7747;496610]> clydejones:

I'm still checking on "freezing" the form fields after being populated from the database.

Could this be used as the 1st part of the form??

I'll have to work with it and see how it would work.

[QUOTE=clydejones;496648]> Veronika7747:

I'll have to work with it and see how it would work.

I was able to modify the header and tpl file to show the form and validate the 2 required fields (order number, reason), but when I hit send it just reload the same page..:flex:
hope you have more luck.

clydejones:

Hope this is what you want.

I added a new e-mail define statement in:
includes/languages/english/YOUR_TEMPLATE/returns.php

define('RMA_EMAIL', '[email protected]'); change this to whatever you want.

and modified includes/modules/pages/returns/header_php.php to reflect the define statement.

unzip the file, change the YOUR_TEMPLATE folder to match your custom template name and upload the entire includes folder to your server.
[Attachment no longer available]
Kind-of along these same lines, I would like for the RMA email to be "From" the user requesting the RMA, not "From" the default shop email address. Any chances of getting that worked into this great mod?