Return Authorization Module (RMA)

clydejones:

As I said above holding down a single key produces this behavior. if you type a normal sentence it should wrap at 30/31 characters.

I'm not sure why anyone would hold down a single key if they were trying to type a request such as:

When this item arrived it was broken. Could you replace the item.

This example should wrap as expected.

:oops: sorry, i guess i skimmed over your response too quick and missed that part... thanks a bunch for this mod...

With the latest version the email send to customer and admin are not formatted.
Thanks for help

100asa:

With the latest version the email send to customer and admin are not formatted.
Thanks for help

I've just checked the module on 3 different sites and didn't see any glaring formatting errors either with the html messages nor the text message sent to the store owner.

What specific formatting problems are you experiencing?

I am trying to replace the "icons??" on the Return's form with ordinary text like
Return Authorization, Contact Information... all the way to Verification Code. It is rather nice the way you designed it, but I would like all my forms to looks the same (Login etc.)
BTW how is this 'fancy design heading' accomplished??

Thanks Veronika

Veronika7747:

I am trying to replace the "icons??" on the Return's form with ordinary text like
Return Authorization, Contact Information... all the way to Verification Code. It is rather nice the way you designed it, but I would like all my forms to looks the same (Login etc.)
BTW how is this 'fancy design heading' accomplished??

Thanks Veronika

Open returns.css find the following declaration and delete the highlighted portion.

legend {font-family:verdana, arial, helvetica, sans-serif; font-size:1.1em; color: #fff; font-weight:bold; margin-bottom:5px; padding:3px; background:#fff url(../images/form.png) repeat-x center left;}

clydejones:

Open returns.css find the following declaration and delete the highlighted portion.

legend {font-family:verdana, arial, helvetica, sans-serif; font-size:1.1em; color: #fff; font-weight:bold; margin-bottom:5px; padding:3px; background:#fff url(../images/form.png) repeat-x center left;}

Will do, thanks.
If you have time, I must have messed up something else, because the success page is not showing the sideboxes correctly - I am using cherry zen template. I am not sure if it is this module or the template.. the test site is at: http://store.annron.com
Thank you.

Veronika7747:

Will do, thanks.
If you have time, I must have messed up something else, because the success page is not showing the side boxes correctly - I am using cherry zen template. I am not sure if it is this module or the template.. the test site is at: http://store.annron.com
Thank you.

can you turn off the registration required for returns manager (just temporarily, so I can check)

To everyone who is interested in having RMA module on your site:

A new RMA mod is under development (50% done), it's greatly appreciated if you can give your feedbacks:
http://www.zen-cart.com/forum/showthread.php?t=85014

The basic idea is to quickly retrieve eligible orders and products for return, make the return process as easy as possible for both customers and store owners, while also keeping high privacy security.

clydejones:

can you turn off the registration required for returns manager (just temporarily, so I can check)

Done; I can leave it of for testing anyway..

Veronika7747:

Done; I can leave it of for testing anyway..

can you zip up your copy of tpl_returns_default.php and post it here.

I'll take a look at and see what I can do.

clydejones:

can you zip up your copy of tpl_returns_default.php and post it here.

I'll take a look at and see what I can do.

Well lets see if I can upload a file ... Attachment #3265
Thank you

Veronika7747:

Well lets see if I can upload a file ... Attachment #3265
Thank you

do you have the file that contains the verification code section?

clydejones:

do you have the file that contains the verification code section?

I hope you mean this file..

Veronika7747:

I hope you mean this file..

No. the tpl_returns_default.php that uses the Captcha verification code.

clydejones:

No. the tpl_returns_default.php that uses the Captcha verification code.

did I sent the wrong file?? line 151 - 167 have the CAPTCHA code in; here it comes again.. hope this is the correct file.
Sorry about that..

Veronika7747:

did I sent the wrong file?? line 151 - 167 have the CAPTCHA code in; here it comes again.. hope this is the correct file.
Sorry about that..

I think this might be a template problem (check with jettrue in the cherry_zen support thread)

clydejones:

I think this might be a template problem (check with jettrue in the cherry_zen support thread)

Will do, thank you for your time.

clydejones:

I think this might be a template problem (check with jettrue in the cherry_zen support thread)

There's an extra </div> in tpl_returns_default.php, somewhere, that is popping up on the success page. :smile: That is what is breaking the layout on that page.

jettrue:

There's an extra </div> in tpl_returns_default.php, somewhere, that is popping up on the success page. :smile: That is what is breaking the layout on that page.

There is no extra "success page". everything (introduction, submission form, success message) is all included in tpl_returns_default.php. If there were an extra </div> it should distort the returns page when it first appears with the submit form as well as when the success message shows up.

It works as is out of the box on other templates and there are no html warnings about an extra </div>.

I did notice that cherry_zen is tableless (that is you've dropped the contentMainWrapper table from tpl_main_page.php) and that the left and right columns are floated after the main content.

I'll double check in any case.

clydejones:

There is no extra "success page". everything (introduction, submission form, success message) is all included in tpl_returns_default.php. If there were an extra </div> it should distort the returns page when it first appears with the submit form as well as when the success message shows up.

It works as is out of the box on other templates and there are no html warnings about an extra </div>.

I did notice that cherry_zen is tableless (that is you've dropped the contentMainWrapper table from tpl_main_page.php) and that the left and right columns are floated after the main content.

I'll double check in any case.

I understand there is only one file, and while there is no "extra" div, it is misplaced, so that the success page does indeed end up with an extra div, while the other pages do not.... I tried validating the success page, and though she had a ton of other errors, one of them was a div issue. From her page source:

<div class="centerColumn" id="pageThree">
<h1>Return Authorization Request</h1>
<form name="returns" action="http://store.annron.com/index.php?main_page=returns&action=send" method="post">

<br class="clearBoth" />
<div class="mainContent success">Your message has been successfully sent.</div>

[B]</div>[/B]
</form>
<div class="buttonRow back"><a href="http://store.annron.com/index.php?main_page=index"><img src="includes/templates/cherry_zen/buttons/english/button_back.gif" alt="Back" title=" Back " width="60" height="21" /></a></div>
<br class="clearBoth" />

</div>

See this post, I suggested a fix that fixed the issue:

http://www.zen-cart.com/forum/showpost.php?p=491353&postcount=739