Return Authorization Module (RMA)

I must be missing something because although I'm showing the mod in my define_page editor, I don't see any addition to my returns page. Is there something I need to turn on for it to appear?

Please look here

Never mind, I found it. Duh....just had to add the new Define to my information sidebox. Now does anyone know which file to edit to change the words Shipping & Returns to just Shipping in the information sidebox?

Thanks

After installing this mod, I attempted to change the email address on a customers account from the Admin but I receive the following error message:

1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'if (() > 0) { and customers_id != '6'' at line 4
in:
[select customers_email_address from zen_customers where customers_email_address = '[email protected]' if (() > 0) { and customers_id != '6']
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

Where would I correct this? Also, I'm using the current version 1.37 of Zencart.

Thanks for your help

Robbyn7:

After installing this mod, I attempted to change the email address on a customers account from the Admin but I receive the following error message:

1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'if (() > 0) { and customers_id != '6'' at line 4
in:
[select customers_email_address from zen_customers where customers_email_address = '[email protected]' if (() > 0) { and customers_id != '6']
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

Where would I correct this? Also, I'm using the current version 1.37 of Zencart.

Thanks for your help

Un-install the mod and then try changing the e-mail address again.

I have a strange problem, I have had this installed for some time now and I just tested it, good thing I did!! When login in another customers address shows up!! Strange thing is that it is ONLY wrong on the return authorization page....my account it right, new orders are right all the other places where my address would show up is correct, but it is wrong on the RA . Oh and the house #, street, city, state and zip are the only things wrong.

Any idea why this is happening?

Thanks

helpme:

I have a strange problem, I have had this installed for some time now and I just tested it, good thing I did!! When login in another customers address shows up!! Strange thing is that it is ONLY wrong on the return authorization page....my account it right, new orders are right all the other places where my address would show up is correct, but it is wrong on the RA . Oh and the house #, street, city, state and zip are the only things wrong.

Any idea why this is happening?

Thanks

this bug has been fixed. download the latest version from the downloads section.

Thanks Clyde for the reply. I un-installed the module and re-installed to the latest one but I'm still receiving the 1064 error.

Any other suggestions?

Thanks.

Robbyn7:

Thanks Clyde for the reply. I un-installed the module and re-installed to the latest one but I'm still receiving the 1064 error.

Any other suggestions?

Thanks.

1. Un install the contribution. Don't re-install it yet.

I'm not sure why the mod would be causing this error since it doesn't call anything connected with a customer e-mail address from the admin.

2. try changing the e-mail address ( if you receive the error then you'll know it had nothing to do with the mod but lies somewhere else.

I tried this fix but the auto fill for the address is not working. I was having the same problem with the auto fill putting in a users address other than the user who is requesting the RA. So i tired this fix now the form does not auto fill

clydejones:

Try this fix: I've checked it on each address I have and the come up correct.

[Attachment no longer available]

Just unzip the and upload the includes folder to your server.

lextechs:

I tried this fix but the auto fill for the address is not working. I was having the same problem with the auto fill putting in a users address other than the user who is requesting the RA. So i tired this fix now the form does not auto fill

I just created an account on the site, went to the returns page and lo and behold, there was my name and address all auto filled in and correct.

Hmmm i wounder why it's not working for my test user . anyway it seems to be working now after i updated the test users address. My Question is how do i get it to sent to a specific e-mail address. and show the customer's address as the return?

Currently the head ther customer gets.

Return Authorization Request‎
From: Lextechs ([email protected])<<<< I would like that to say [email protected]
Sent: Tue 7/17/07 4:31 PM
Reply-to: [email protected] <<<<<<<<<<<<<< This to say the customer's e-mail in this case [email protected]
To: [email protected]

On the admin side i just want it to sent a e-mail to [email protected]

clydejones:

I just created an account on the site, went to the returns page and lo and behold, there was my name and address all auto filled in and correct.

lextechs:

Hmmm i wounder why it's not working for my test user . anyway it seems to be working now after i updated the test users address. My Question is how do i get it to sent to a specific e-mail address. and show the customer's address as the return?

Currently the head ther customer gets.

Return Authorization Request‎
From: Lextechs ([email protected])<<<< I would like that to say [email protected]
Sent: Tue 7/17/07 4:31 PM
Reply-to: [email protected] <<<<<<<<<<<<<< This to say the customer's e-mail in this case [email protected]
To: [email protected]

On the admin side i just want it to sent a e-mail to [email protected]

[email protected])<<<< I would like that to say [email protected]
For this you should check your admin -> configuration -> e-mail options and see what you are using for your default e-mail address.

I'll look at the other issues and see what I can do.

I installed this mod and I am getting an error when the customer is on the checkout confirmation page that says:

Warning: Missing argument 2 for zen_add_tax() in /home/commtech/public_html/catalog/includes/functions/functions_taxes.php on line 112

Does anyone have some help?

rbepple:

I installed this mod and I am getting an error when the customer is on the checkout confirmation page that says:

Warning: Missing argument 2 for zen_add_tax() in /home/commtech/public_html/catalog/includes/functions/functions_taxes.php on line 112

Does anyone have some help?

This module does not interact with the checkout or the taxes function(s) or any other core files in Zen Cart. So Im not sure what might be causing this error.

You could try uploading a fresh copy of the functions_taxes.php.

If I check the Insurance box I get the error listed above, if I don't check the box the page operates properly. Is it because I have the shipping insurance sort order before the taxes sort order?

rbepple:

If I check the Insurance box I get the error listed above, if I don't check the box the page operates properly. Is it because I have the shipping insurance sort order before the taxes sort order?

You might get a better answer by posting your problem in this forum topic

I'm not putting you off but your problem doesn't seem to be related to the Return Authorization Mod.

Hi Clyde, hoping you can help me here. Everything seems to be working fine except the “Reason for Return” box… Currently if the user keeps typing, the box starts to expand right with a scroll bar on the bottom… Is there a way to have it word-warp and expand down-ward without having to hit the “Enter” key..?

SpoiledK:

Hi Clyde, hoping you can help me here. Everything seems to be working fine except the “Reason for Return” box… Currently if the user keeps typing, the box starts to expand right with a scroll bar on the bottom… Is there a way to have it word-warp and expand down-ward without having to hit the “Enter” key..?

The textarea should wrap automatically every time a row reaches a width of 30/31 characters (that assumes normal typing and not holding down a single key)

for instance if you were to type the following in the text area:

The cat was playing in the garden.

you should see something like this:

The cat was playing in the
garden.

clydejones:

The textarea should wrap automatically every time a row reaches a width of 30/31 characters (that assumes normal typing and not holding down a single key)

for instance if you were to type the following in the text area:

The cat was playing in the garden.

you should see something like this:

The cat was playing in the
garden.

Thanks for the quick reply... I have this installed on my PC and for some reason it does not warp... It keeps expanding right... Example, holding down any letter key, it would expand right and keeps on going without warp... Any idea that or settings i could change..? Thanks...

SpoiledK:

Thanks for the quick reply... I have this installed on my PC and for some reason it does not warp... It keeps expanding right... Example, holding down any letter key, it would expand right and keeps on going without warp... Any idea that or settings i could change..? Thanks...

As I said above holding down a single key produces this behavior. if you type a normal sentence it should wrap at 30/31 characters.

I'm not sure why anyone would hold down a single key if they were trying to type a request such as:

When this item arrived it was broken. Could you replace the item.

This example should wrap as expected.