Return Authorization Module (RMA)

myworld20091:

hi clydejones, thanks for your help from PM, now RMA works fine on my site, but i found a problem, its the email address. after i receive the email of return authorization from the customer, i try to reply this mail, but if i click "REPLY" from my mail box, the email address next to the "SEND TO" is my own email address, it should be the customer's email address. what do i fix this problem? :unsure:

Let me do some checking, I'll post back ASAP

clydejones:

Let me do some checking, I'll post back ASAP

hi, is this the problem of RMA or problem of my site?

myworld20091:

hi, is this the problem of RMA or problem of my site?

I'm still checking to see what the problem might be.

myworld20091:

hi clydejones, thanks for your help from PM, now RMA works fine on my site, but i found a problem, its the email address. after i receive the email of return authorization from the customer, i try to reply this mail, but if i click "REPLY" from my mail box, the email address next to the "SEND TO" is my own email address, it should be the customer's email address. what do i fix this problem? :unsure:

myworld20091:

hi, is this the problem of RMA or problem of my site?

Sorry it took so long.

This should fix the problem.

Just unzip the file and upload the entire includes folder to your server.

Attachment #5654

hi clyde, i uploaded this file, the problem was fixed immediately, thanks for your time and knowledge :clap:

myworld20091:

hi clyde, i uploaded this file, the problem was fixed immediately, thanks for your time and knowledge :clap:

glad its working.

I uploaded the module via sql and ftp and all seemed to be fine. I do not have a includes/modules/sideboxes/YOUR_TEMPLATE/information.php:

in that exact order. I uploaded it to:includes/modules/sideboxes/information.php

I've got all the files in the zen cart admin and on my server. My problem is I cant get the link to show up in the information box.

Any ideas as to whats going on?

Meant to say pasted the code to the above folder sequence not uploaded.

EAPerformanceParts:

Meant to say pasted the code to the above folder sequence not uploaded.

check admin -> configuration -> define pages status and make sure it is set to 1

EAPerformanceParts:

I uploaded the module via sql and ftp and all seemed to be fine. I do not have a includes/modules/sideboxes/YOUR_TEMPLATE/information.php:

in that exact order. I uploaded it to:includes/modules/sideboxes/information.php

I've got all the files in the zen cart admin and on my server. My problem is I cant get the link to show up in the information box.

Any ideas as to whats going on?

YOUR_TEMPLATE = the name of the custom template you are using for your site.

In your case I believe it is cherry_zen

The define page status is set to 1 and yes "YOUR_TEMPLATE" for me is cherry_zen.

Thats why I'm unsure whats going on, all should be fine but its not showing up.

EAPerformanceParts:

The define page status is set to 1 and yes "YOUR_TEMPLATE" for me is cherry_zen.

Thats why I'm unsure whats going on, all should be fine but its not showing up.

I uploaded it to:includes/modules/sideboxes/information.php

try uploading it to includes/modules/sideboxes/cherry_zen/information/php

I didnt have this file:

try uploading it to includes/modules/sideboxes/cherry_zen/information/php

I even created it and still nothing. Everything was there but the link would just not show up.

I removed all associated files until I can figure out why this is not working.

EAPerformanceParts:

I didnt have this file:

try uploading it to includes/modules/sideboxes/cherry_zen/information/php

I even created it and still nothing. Everything was there but the link would just not show up.

I removed all associated files until I can figure out why this is not working.

You have an information sidebox showing up on your site it includes the following:
shipping and returns
privacy notice
conditions of use
contact us

So the template file must be located somewhere!

so its either in includes/modules/sideboxes/information.php
or
in includes/modules/sideboxes/cherry_zen/information.php

You just add this code snipit to into the file information.php

if (DEFINE_RETURNS_STATUS <= 1) {
$information[] = '<a href="' . zen_href_link(FILENAME_RETURNS, '', 'SSL') . '">' . BOX_INFORMATION_RETURNS . '</a>';
}

Hey Clyde, not sure what happened but I got it to work and its there now. The only thing I noticed is my manufacturers and search box has black text, how can I change that back to white?

Thanks for your time!

EAPerformanceParts:

Hey Clyde, not sure what happened but I got it to work and its there now. The only thing I noticed is my manufacturers and search box has black text, how can I change that back to white?

Thanks for your time!

All the sidebox headings appear to be white

Hmmm, I checked two different computers and both had the manufacturers and search heading in black on the new return page.

??

EAPerformanceParts:

Hmmm, I checked two different computers and both had the manufacturers and search heading in black on the new return page.

??

open includes/templates/YOUR_TEMPLATE/css/returns.css

delete the highlighted portion from this declaration

label {
float: left;
width: 11em;
margin-right: 1em;
color: #000;
font-weight: bold;
}

Got it thank you! Also removed the bold.

:thumbsup:

ok i have a problem i installed the code did the update and i installed the html in the information sidebox and when i do it comes up with this BOX_INFORMATION_RETURNS as the link. so i click on it and it just takes me back to the home page. does anyone know what is wrong please. thank you