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Return Authorization Module (RMA)

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7 Aug 2009, 10:51 PM
#361
clydejones avatar

clydejones

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Return Authorization Module (RMA)

jlcaudio:

ok i have a problem i installed the code did the update and i installed the html in the information sidebox and when i do it comes up with this BOX_INFORMATION_RETURNS as the link. so i click on it and it just takes me back to the home page. does anyone know what is wrong please. thank you

Make sure you have installed ALL of the following files

includes/extra_datafiles/returns_filenames.php
includes/languages/english/extra_definitions/YOUR_TEMPLATE/returns_defines.php
includes/languages/english/YOUR_TEMPLATE/returns.php
includes/languages/english/html_includes/define_returns.php
includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns.php
includes/modules/pages/returns
includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php
includes/templates/YOUR_TEMPLATE/css/returns.css

8 Aug 2009, 12:35 AM
#362
jlcaudio avatar

jlcaudio

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Re: Return Authorization Module (RMA)

clydejones:

Make sure you have installed ALL of the following files

includes/extra_datafiles/returns_filenames.php
includes/languages/english/extra_definitions/YOUR_TEMPLATE/returns_defines.php
includes/languages/english/YOUR_TEMPLATE/returns.php
includes/languages/english/html_includes/define_returns.php
includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns.php
includes/modules/pages/returns
includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php
includes/templates/YOUR_TEMPLATE/css/returns.css

got it thank you i was missing 1 file

8 Aug 2009, 2:36 PM
#363
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Re: Return Authorization Module (RMA)

Hi clyde,

I have a small issue with this module. I've installed the files in the appropriate folder and also cross referrenced it to the above check list you posted, but I'm not sure what I'm missing.

The return mod shows up fine on my site, and it works. I sent myself a test return email, and that went through okay, no issues there.

When I go to Admin / Configuration / Return Authorization, nothing appears. The page loads fine, but without any data or fields.

Did I forget to activate something?
Posted via Mobile Device

8 Aug 2009, 3:30 PM
#364
clydejones avatar

clydejones

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Re: Return Authorization Module (RMA)

dpet102:

Hi clyde,

I have a small issue with this module. I've installed the files in the appropriate folder and also cross referrenced it to the above check list you posted, but I'm not sure what I'm missing.

The return mod shows up fine on my site, and it works. I sent myself a test return email, and that went through okay, no issues there.

When I go to Admin / Configuration / Return Authorization, nothing appears. The page loads fine, but without any data or fields.

Did I forget to activate something?
Posted via Mobile Device

Make sure you've run the install_return_authorization.sql.

open admin -> tools -> install sql patches

copy and paste the following into the text area and then click the send button.

#Return Authorization SQL Install
# For Zen-Cart 1.3.8
# Last Updated: 1/12/2009

SET @configuration_group_id=0;
SELECT @configuration_group_id:=configuration_group_id 
FROM configuration_group
WHERE configuration_group_title= 'Return Authorization'
LIMIT 1;

DELETE FROM configuration WHERE configuration_group_id = @configuration_group_id;
DELETE FROM configuration WHERE configuration_key = 'DEFINE_RETURNS_STATUS';
DELETE FROM configuration_group WHERE configuration_group_id = @configuration_group_id;

INSERT INTO configuration_group VALUES (NULL, 'Return Authorization', 'Return Authorization Display Settings', '1', '1');
SET @configuration_group_id=last_insert_id();
UPDATE configuration_group SET sort_order = @configuration_group_id WHERE configuration_group_id = @configuration_group_id;

INSERT INTO `configuration` VALUES (NULL, 'Phone Number', 'RETURN_PHONE', 'true', 'Display phone number field', @configuration_group_id, 1, NULL, now(), NULL, 'zen_cfg_select_option(array(''true'', ''false''), ');

INSERT INTO `configuration` VALUES (NULL, 'Total Value', 'RETURN_VALUE', 'true', 'Display Total Value', @configuration_group_id, 2, NULL, now(), NULL, 'zen_cfg_select_option(array(''true'', ''false''), ');

INSERT INTO `configuration` VALUES (NULL, 'Item Number', 'RETURN_ITEM_NUMBER', 'true', 'Display Item Number field', @configuration_group_id, 3, NULL, now(), NULL, 'zen_cfg_select_option(array(''true'', ''false''), ');

INSERT INTO `configuration` VALUES (NULL, 'Only registered customers may submit a return request', 'REGISTERED_RETURN', 'false', 'Only registered customers may submit a return request', @configuration_group_id, 4, NULL, now(), NULL, 'zen_cfg_select_option(array(''true'', ''false''),');

INSERT INTO `configuration` VALUES (NULL, 'Set "Return Action" Dropdown List', 'RETURN_ACTION_LIST', 'Refund, Replacement, Repair', 'On the "Return Authorization" Page, set the list of actions , in this format: Action 1,  Action 2', @configuration_group_id, 5, NULL, now(), NULL, 'zen_cfg_textarea(');

INSERT INTO `configuration` VALUES (NULL, 'Return - Show Store Name and Address', 'RETURN_STORE_NAME_ADDRESS', 'true', 'Include Store Name and Address', @configuration_group_id, 6, NULL, now(), NULL, 'zen_cfg_select_option(array(''true'', ''false''),');


INSERT INTO `configuration` VALUES (NULL, 'Define Return Authorization', 'DEFINE_RETURNS_STATUS', '1', 'Enable the Defined Return Authorization Link/Text?<br />0= Link ON, Define Text OFF<br />1= Link ON, Define Text ON<br />2= Link OFF, Define Text ON<br />3= Link OFF, Define Text OFF', @configuration_group_id, 7, NULL, now(), NULL, 'zen_cfg_select_option(array(''0'', ''1'', ''2'', ''3''),');
9 Aug 2009, 7:27 AM
#365
dpet102 avatar

dpet102

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Re: Return Authorization Module (RMA)

Thank you Clyde, that worked. I'll compare the sql that came with the download, to your posting and see where the difference is to let you know.

I'll post it tomorrow.

Thanks once again.

17 Sep 2009, 4:30 PM
#366
divavocals avatar

divavocals

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Re: Return Authorization Module (RMA)

Hi again Clyde.. As I indicated in the testimonials support thread I am having another error/strange behavior with this Returns Authorization add-on and Simple SEO.

The problem is this: I have "Only registered customers may submit a return request" set to true. So when the user tries to create a testimonial and they are not logged in, the user is presented with the login page. (so far so good..) after they enter their login information, instead of being redirected back to the returns entry form, they are redirected back to a page that does not exist.. As a matter of fact it looks like they are being redirected to is the SWF file that is on my main page. :huh:If I turn off SEO, it all works just fine..

I could set "Only registered customers may submit a return request" to false, but I REALLY don't want the form available to unregistered visitors.. Hope you can help me figure this out..

17 Sep 2009, 4:49 PM
#367
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clydejones

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Re: Return Authorization Module (RMA)

DivaVocals:

Hi again Clyde.. As I indicated in the testimonials support thread I am having another error/strange behavior with this Returns Authorization add-on and Simple SEO.

The problem is this: I have "Only registered customers may submit a return request" set to true. So when the user tries to create a testimonial and they are not logged in, the user is presented with the login page. (so far so good..) after they enter their login information, instead of being redirected back to the returns entry form, they are redirected back to a page that does not exist.. As a matter of fact it looks like they are being redirected to is the SWF file that is on my main page. :huh:If I turn off SEO, it all works just fine..

I could set "Only registered customers may submit a return request" to false, but I REALLY don't want the form available to unregistered visitors.. Hope you can help me figure this out..

I'm not sure exactly how simple seo works so I'm afraid I can't help with this.

You'd probably be better off checking the simple seo support thread and or contacting Yellow1912 directly.

4 Oct 2009, 11:17 PM
#368
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Re: Return Authorization Module (RMA)

I have just installed this mod and can't seem to see what it does different than the normal "contact us" form.

Can anyone help me?
Is it supposed to generate a random Returns Authorization number to be used or something?:frusty:

4 Oct 2009, 11:42 PM
#369
divavocals avatar

divavocals

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Re: Return Authorization Module (RMA)

blackwolf:

I have just installed this mod and can't seem to see what it does different than the normal "contact us" form.

Can anyone help me?
Is it supposed to generate a random Returns Authorization number to be used or something?:frusty:

I'm not sure what's not clear about what's different about the RA form.. The fields specific to the purpose of this form CLEARLY distinguish it from the "Contact Us" form. As for the purpose of this form I believe the highlighted section tells it all:

This module adds a Return Authorization Request page to your store where your customer can read your returns policy and fill in a form to obtain a return authorization request. The contents of the form are emailed to the store owner.
In short this is a form that allows your customers to REQUEST a return.. If you've installed it, the admin controls and the form itself should give you a clear idea of the purpose and functionality of the RA form.. If this is still not clear, I suggest that now that you've got it installed that you should try using the form so you can understand how it works..

20 Oct 2009, 11:56 PM
#370
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aplus_shoes

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Re: Return Authorization Module (RMA)

Hello all, I have been searching for hours trying to figure this out :censored:

How can I disable the (2) images (exclamation.gif & optional.gif) from displaying.

I removed the info from return.php (see below) but there is a small broken icon appearing.

FYI - Firefox is displaying the RMA form correctly, however, IE is not..

MY WEBSITE: CLICK HERE

Thank you

define('RETURN_REQUIRED_INFORMATION', ' = Required Information<br />');
define('RETURN_OPTIONAL_INFORMATION', '');
define('RETURN_OPTIONAL_IMAGE','');
define('RETURN_OPTIONAL_IMAGE_ALT', '');
define('RETURN_OPTIONAL_IMAGE_HEIGHT', '');
define('RETURN_OPTIONAL_IMAGE_WIDTH', '');

define('RETURN_REQUIRED_IMAGE', 'star.gif');
define('RETURN_REQUIRED_IMAGE_ALT', 'required information');
define('RETURN_REQUIRED_IMAGE_HEIGHT', '');
define('RETURN_REQUIRED_IMAGE_WIDTH', '');
define('RETURN_WARNING_IMAGE', '');
define('RETURN_WARNING_IMAGE_ALT', '');
define('RETURN_WARNING_IMAGE_HEIGHT', '');
define('RETURN_WARNING_IMAGE_WIDTH', '');

21 Oct 2009, 1:39 AM
#371
clydejones avatar

clydejones

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Re: Return Authorization Module (RMA)

Aplus Shoes:

Hello all, I have been searching for hours trying to figure this out :censored:

How can I disable the (2) images (exclamation.gif & optional.gif) from displaying.

I removed the info from return.php (see below) but there is a small broken icon appearing.

FYI - Firefox is displaying the RMA form correctly, however, IE is not..

MY WEBSITE: CLICK HERE

Thank you

define('RETURN_REQUIRED_INFORMATION', ' = Required Information<br />');
define('RETURN_OPTIONAL_INFORMATION', '');
define('RETURN_OPTIONAL_IMAGE','');
define('RETURN_OPTIONAL_IMAGE_ALT', '');
define('RETURN_OPTIONAL_IMAGE_HEIGHT', '');
define('RETURN_OPTIONAL_IMAGE_WIDTH', '');

define('RETURN_REQUIRED_IMAGE', 'star.gif');
define('RETURN_REQUIRED_IMAGE_ALT', 'required information');
define('RETURN_REQUIRED_IMAGE_HEIGHT', '');
define('RETURN_REQUIRED_IMAGE_WIDTH', '');
define('RETURN_WARNING_IMAGE', '');
define('RETURN_WARNING_IMAGE_ALT', '');
define('RETURN_WARNING_IMAGE_HEIGHT', '');
define('RETURN_WARNING_IMAGE_WIDTH', '');

two options available ( 1 simple, 1 more involved )

simple - create two 1 pixel transparent images and name them ( exclamation.gif , optional.gif )
upload these new images to includes/templates/YOUR_TEMPLATE/images

more involved - open includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php

find each src reference to ( exclamation.gif , optional.gif ) and delete them.

 . zen_image($template->get_template_dir(RETURN_OPTIONAL_IMAGE, DIR_WS_TEMPLATE, $current_page_base,'images'). '/' . RETURN_OPTIONAL_IMAGE, RETURN_OPTIONAL_IMAGE_ALT, RETURN_OPTIONAL_IMAGE_WIDTH, RETURN_OPTIONAL_IMAGE_HEIGHT)

 . zen_image($template->get_template_dir(RETURN_WARNING_IMAGE, DIR_WS_TEMPLATE, $current_page_base,'images'). '/' . RETURN_WARNING_IMAGE, RETURN_WARNING_IMAGE_ALT, RETURN_WARNING_IMAGE_WIDTH, RETURN_WARNING_IMAGE_HEIGHT)
21 Oct 2009, 2:10 AM
#372
countrycharm avatar

countrycharm

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Re: Return Authorization Module (RMA)

DivaVocals:

Hi again Clyde.. As I indicated in the testimonials support thread I am having another error/strange behavior with this Returns Authorization add-on and Simple SEO.

The problem is this: I have "Only registered customers may submit a return request" set to true. So when the user tries to create a testimonial and they are not logged in, the user is presented with the login page. (so far so good..) after they enter their login information, instead of being redirected back to the returns entry form, they are redirected back to a page that does not exist.. As a matter of fact it looks like they are being redirected to is the SWF file that is on my main page. :huh:If I turn off SEO, it all works just fine..

I could set "Only registered customers may submit a return request" to false, but I REALLY don't want the form available to unregistered visitors.. Hope you can help me figure this out..

Make sure you have cleared your simple seo cache. I have simple seo install along with this add-on with no problems. I know what you are talking about, maybe yellow can give you a hint. You could try adding login to your Exclude list in simple seo configuration.
Sorry clydejones for going off topic.

21 Oct 2009, 3:23 AM
#373
divavocals avatar

divavocals

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Re: Return Authorization Module (RMA)

Thanks.. actually did all of this, and still no joy.. but no worries..:smile: I installed a different SEO, and all is right with the world.. Sorry Clyde.. no more hijacking from me!

countrycharm:

Make sure you have cleared your simple seo cache. I have simple seo install along with this add-on with no problems. I know what you are talking about, maybe yellow can give you a hint. You could try adding login to your Exclude list in simple seo configuration.
Sorry clydejones for going off topic.

21 Oct 2009, 4:28 PM
#374
aplus_shoes avatar

aplus_shoes

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Re: Return Authorization Module (RMA)

clydejones:

two options available ( 1 simple, 1 more involved )

simple - create two 1 pixel transparent images and name them ( exclamation.gif , optional.gif )
upload these new images to includes/templates/YOUR_TEMPLATE/images

more involved - open includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php

find each src reference to ( exclamation.gif , optional.gif ) and delete them.

. zen_image($template->get_template_dir(RETURN_OPTIONAL_IMAGE, DIR_WS_TEMPLATE, $current_page_base,'images'). '/' . RETURN_OPTIONAL_IMAGE, RETURN_OPTIONAL_IMAGE_ALT, RETURN_OPTIONAL_IMAGE_WIDTH, RETURN_OPTIONAL_IMAGE_HEIGHT)

. zen_image($template->get_template_dir(RETURN_WARNING_IMAGE, DIR_WS_TEMPLATE, $current_page_base,'images'). '/' . RETURN_WARNING_IMAGE, RETURN_WARNING_IMAGE_ALT, RETURN_WARNING_IMAGE_WIDTH, RETURN_WARNING_IMAGE_HEIGHT)



Thank you for your help clydejones....I was able to fix the problem:clap:
26 Dec 2009, 2:28 AM
#375
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ohgoodiee

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Re: Return Authorization Module (RMA)

ScrapbookSupplies:

Hi Clyde, :smile:

After going over it and over it and over it again I finally found the problem for real this time. I'm a little slow but at least I know where my issue is, fixing it is another story, am hoping you can shed some advice on it.

I finally re-ran the SQL query, and to my surprise it did not give me an error, so of course I felt silly at first, thinking I must have forgotten to run it the first time - but that didn't fix the problem. Then something told me to look at the dB thru MySQL, and I could not find any rows with the word "return" in them. So, I ran the query directly in the phpAdmin screen and got a #1146 Error - - Table 'scrapcha_zencart.configuration_group' doesn't exist. I will paste the exact error below, along with a copy of the query below. I think the only thing that I need to do is change the name from configuration_group_id to just configuration_group, but not being very familiar with My SQL, I am afraid to make any kind of change to it on my own. Also, we have a configuration_group but no configuration_group_title.

Can you tell? Please?

SQL Query ERROR:

ATTEMPTED QUERY:

Thank you so much for your help!!

New to this mod, but I too am getting this same error from phpMyAdmin. If I copy/paste into SQL Query, (inside of admin) I get the pink bar at top with "failed".

Any ideas?

Thanks...

26 Dec 2009, 3:52 AM
#376
clydejones avatar

clydejones

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Re: Return Authorization Module (RMA)

ohgoodiee:

New to this mod, but I too am getting this same error from phpMyAdmin. If I copy/paste into SQL Query, (inside of admin) I get the pink bar at top with "failed".

Any ideas?

Thanks...

Try this from the install_returns_authorization.txt file.

Run the included install_return_authorization.sql using the Zen-Cart Sql Patches tool
(admin -> tools -> install sql patches)
For best results, copy-and-paste the code into the query field and press 'Send'.

1 Jan 2010, 2:56 PM
#377
kevy avatar

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Re: Return Authorization Module (RMA)

I am having a problem with this mod. I have installed and reinstalled many times with the same result. When I add the link code to the information.php to put returns in the information sidebox the information box on the web page is removed along with the center and right columns. When I restore the old information.php file everything is returned to normal. I can't work out why this is happening. Any help would be appreciated.

1 Jan 2010, 5:01 PM
#378
clydejones avatar

clydejones

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Re: Return Authorization Module (RMA)

kevy:

I am having a problem with this mod. I have installed and reinstalled many times with the same result. When I add the link code to the information.php to put returns in the information sidebox the information box on the web page is removed along with the center and right columns. When I restore the old information.php file everything is returned to normal. I can't work out why this is happening. Any help would be appreciated.

Try this:

Just unzip the package and upload the information.php file to your server (includes/modules/sideboxes/YOUR_TEMPLATE/information.php)

Attachment #6822

1 Jan 2010, 11:57 PM
#379
kevy avatar

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Re: Return Authorization Module (RMA)

Mate you are a legend that worked just fine it now works. Not sure what I did but it mustn't have been that. Thanks for the quick reply and your great help.:D

4 Jan 2010, 1:18 AM
#380
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Re: Return Authorization Module (RMA)

Kevy & Clyde, I had the same problem and just installed your kevyfix and it populated my columns and pictures again but when I click on the link nothing happens. I've read and re-read but I can not figure out where /how to make the form show up. Here is my link https://www.dittanybaby.com/test/index.php?main_page=FILENAME_RETURNS

Can u help clyde?
Shannon