Return Authorization Module (RMA)

kgmmusic:

I set it to HTML in the ADMIN but they are coming in as PLAIN TEXT and the formatting is like this:

From: Kevin McGurkEmail: [email protected]
Number: 615-262-7018Address: 1009 Preston DriveCity: NashvillePost
Code: 37206Country: United StatesState: TNOrder Number: 999Total
Value: 354.65Item Number: 411789Item Name: Toilet BowlAction
Requested: Refund------------------------------------------------------Reason: wrong
size------------------------------------------------------Office Use Only:
From: Kevin McGurk
Email: [email protected]
Telephone: 615-262-7018
IP Address: 98.240.57.43 - 98.240.57.43
Host Address: c-98-240-57-43.hsd1.tn.comcast.net
Date and Time: Sat Mar 13 2010 0:00:47 CST

Try this and see if it helps.

just unzip the package and upload the includes folder to you server.

Attachment #7221

Applied your fix but no change in formatting.

Hello all, I'm trying to get my site to validate and I'm getting two error/warnings from this mod....

reference to non-existent ID "entry-action" and
reference to non-existent ID "street address"

I dug through the files for a couple of hours as solving these things myself always seems to increase ones knowledge of zen and PHP ect.
I installed the latest upgrade, and still no luck resolving this.

I've searched this thread fairly thoroughly as I would think this would have come up before so excuse me if this has been covered.
Any help on where to look would be greatly appreciated.
Thanks,
David

http://countrytothecore.net/returns

australican:

Hello all, I'm trying to get my site to validate and I'm getting two error/warnings from this mod....

reference to non-existent ID "entry-action" and
reference to non-existent ID "street address"

I dug through the files for a couple of hours as solving these things myself always seems to increase ones knowledge of zen and PHP ect.
I installed the latest upgrade, and still no luck resolving this.

I've searched this thread fairly thoroughly as I would think this would have come up before so excuse me if this has been covered.
Any help on where to look would be greatly appreciated.
Thanks,
David

http://countrytothecore.net/returns

I just checked your site and didn't encounter these error/warnings

Thanks for looking Clyde,
I made sure my browsers cache was cleared than tried again and still got the same thing.

What makes this strange is usually a warning with the FF validate tool is just that, a warning. With this it's calling it an error, yet the right hand side of the tool isn't giving the probable cause, ect info that it usually does for errors.

Anyway, loading the page into the w3 validation page, (not in the FF link,) it gives me this...

Warning Line 245, Column 13: reference to non-existent ID "entry-action"

<label for="entry-action">Action Requested: <img src="includes/templates/cherry…

and the same thing for "street-address".

Here's a shot of the FF tidy report ....

Attachment #7350

I'm still fairly green at zen and PHP, and it seems really strange that it shows up on one machine but not another.
I'm stumped.
I appreciate you looking and if you have any ideas what I might try, I'd appreciate it further. I know it makes it difficult when you can't duplicate the error.
Thanks,
David

australican:

Thanks for looking Clyde,
I made sure my browsers cache was cleared than tried again and still got the same thing.

What makes this strange is usually a warning with the FF validate tool is just that, a warning. With this it's calling it an error, yet the right hand side of the tool isn't giving the probable cause, ect info that it usually does for errors.

Anyway, loading the page into the w3 validation page, (not in the FF link,) it gives me this...

Warning Line 245, Column 13: reference to non-existent ID "entry-action"

<label for="entry-action">Action Requested: <img src="includes/templates/cherry…

and the same thing for "street-address".

Here's a shot of the FF tidy report ....

Attachment #7350

I'm still fairly green at zen and PHP, and it seems really strange that it shows up on one machine but not another.
I'm stumped.
I appreciate you looking and if you have any ideas what I might try, I'd appreciate it further. I know it makes it difficult when you can't duplicate the error.
Thanks,
David

still unable to see the error report with "html Tidy"

but try this and see if it helps

just unzip the package and upload the file to includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php

Attachment #7351

Thanks for your help again.
I uploaded that file and I'm getting the same results.
Using the W3 validation tool only shows it as a warning, and as I think I mentioned, my primary motivation is to improve search results by having valid code. Plus, pursuing eliminating errors and warnings is teaching me some of the finer points of scripting.

I did retest the mod this afternoon, and it all works well. So don't go to too much trouble on my behalf.

If you are however the curious and fussy type like me, perhaps loading the page into the W3 tool will give you a clear idea of what might be causing this.

I'm assuming you use this on your site, (assuming you have one, looks like you do) Does yours show up warning free on the W3 validater?

I'm sure it's something on my site, but I installed the latest upgrade last week and didn't make any modifications to any of those files.
I've done a fair bit of tweaking in lots of different places on my site since I started putting this together and completely broke it quite a few times. I occasionally stumble upon commented out experiments I've done. In other words, I know sometimes tweaking one thing fixes one area and breaks something else that seems, (to someone with my lack of experience) to be unrelated. Perhaps if this mod relies on other systems, you could make a suggestion on what I might investigate.

Anyway, like I said, don't go to too much trouble just for me.
Thanks again,
David.

Oh, here's the page again if you wanted to view it in the W3 tool.

http://countrytothecore.net/returns

australican:

Thanks for your help again.
I uploaded that file and I'm getting the same results.
Using the W3 validation tool only shows it as a warning, and as I think I mentioned, my primary motivation is to improve search results by having valid code. Plus, pursuing eliminating errors and warnings is teaching me some of the finer points of scripting.

I did retest the mod this afternoon, and it all works well. So don't go to too much trouble on my behalf.

If you are however the curious and fussy type like me, perhaps loading the page into the W3 tool will give you a clear idea of what might be causing this.

I'm assuming you use this on your site, (assuming you have one, looks like you do) Does yours show up warning free on the W3 validater?

I'm sure it's something on my site, but I installed the latest upgrade last week and didn't make any modifications to any of those files.
I've done a fair bit of tweaking in lots of different places on my site since I started putting this together and completely broke it quite a few times. I occasionally stumble upon commented out experiments I've done. In other words, I know sometimes tweaking one thing fixes one area and breaks something else that seems, (to someone with my lack of experience) to be unrelated. Perhaps if this mod relies on other systems, you could make a suggestion on what I might investigate.

Anyway, like I said, don't go to too much trouble just for me.
Thanks again,
David.

Oh, here's the page again if you wanted to view it in the W3 tool.

http://countrytothecore.net/returns

I'll do an updated release of the mod to coincide with the release of ZC1.3.9

Thanks for replying Clyde,
I'll keep an eye out for the upgrade.

David

An upgraded version of Return Authorization compatible with ZC v1.3.9 should be available in the downloads section shortly.

I am having the same problem as message 405. Everything is coming in jumbled up. I just got it installed, it took a while but after reading through this thread I was able to get everything working but this part. Any help would be appreciated. BTW I am a real newbie so I have no idea where anything is but am willing to try.

Clyde this is an awesome addition to the Zen!

This is what the emails look like.

From: Al TreadwayEmail: [email protected]
Number: 916-690-6444Address: 11545 Lacey Rd.City: GaltPost
Code: 95632Country: United StatesState: CAOrder Number: 10-1002Total
Value: Item Number: Item Name: Action Requested: Store
Credit------------------------------------------------------Reason: Test
2------------------------------------------------------Office Use Only:
From: Al Treadway
Email: [email protected]
Telephone: 916-690-6444
IP Address: 173.85.201.68 - 173.85.201.68
Host Address: 173.85.201.68
Date and Time: Thu Apr 22 2010 1:17:15 CDT

kgmmusic:

I set it to HTML in the ADMIN but they are coming in as PLAIN TEXT and the formatting is like this:

From: Kevin McGurkEmail: [email protected]
Number: 615-262-7018Address: 1009 Preston DriveCity: NashvillePost
Code: 37206Country: United StatesState: TNOrder Number: 999Total
Value: 354.65Item Number: 411789Item Name: Toilet BowlAction
Requested: Refund------------------------------------------------------Reason: wrong
size------------------------------------------------------Office Use Only:
From: Kevin McGurk
Email: [email protected]
Telephone: 615-262-7018
IP Address: 98.240.57.43 - 98.240.57.43
Host Address: c-98-240-57-43.hsd1.tn.comcast.net
Date and Time: Sat Mar 13 2010 0:00:47 CST

BigAl49:

I am having the same problem as message 405. Everything is coming in jumbled up. I just got it installed, it took a while but after reading through this thread I was able to get everything working but this part. Any help would be appreciated. BTW I am a real newbie so I have no idea where anything is but am willing to try.

Clyde this is an awesome addition to the Zen!

This is what the emails look like.

From: Al TreadwayEmail: [email protected]
Number: 916-690-6444Address: 11545 Lacey Rd.City: GaltPost
Code: 95632Country: United StatesState: CAOrder Number: 10-1002Total
Value: Item Number: Item Name: Action Requested: Store
Credit------------------------------------------------------Reason: Test
2------------------------------------------------------Office Use Only:
From: Al Treadway
Email: [email protected]
Telephone: 916-690-6444
IP Address: 173.85.201.68 - 173.85.201.68
Host Address: 173.85.201.68
Date and Time: Thu Apr 22 2010 1:17:15 CDT

What setting do you have for the following:

admin -> configuration -> email options

E-Mail Linefeeds

Hi Clyde I had a customer who had to replace a item this morning and when they tried to send a return it just keeps showing a error message. Errors have occured on your submission! Please correct and re-submit! I have a test account on my site where I bought something now I am trying to return it but I get that error message too. If you want to log on to my test account you have my email address and my password I use to do so. See if you can see a reason for why it's not working. I have the latest version installed. I would appreciate it so much.

countrycharm:

Hi Clyde I had a customer who had to replace a item this morning and when they tried to send a return it just keeps showing a error message. Errors have occured on your submission! Please correct and re-submit! I have a test account on my site where I bought something now I am trying to return it but I get that error message too. If you want to log on to my test account you have my email address and my password I use to do so. See if you can see a reason for why it's not working. I have the latest version installed. I would appreciate it so much.

I'll check it out and see if I can narrow it down.

Which of the required fields is throwing the error and what does it say next to it?

clydejones:

I'll check it out and see if I can narrow it down.

Which of the required fields is throwing the error and what does it say next to it?
Here's the error message
**Address must contain a minimum of 5 characters

This is the address in the field **
22525 Buena Vista Rd**
**

australican:

Thanks for replying Clyde,
I'll keep an eye out for the upgrade.

David

http://www.zen-cart.com/forum/showpost.php?p=875802&postcount=101

countrycharm:

Hi Clyde I had a customer who had to replace a item this morning and when they tried to send a return it just keeps showing a error message. Errors have occured on your submission! Please correct and re-submit! I have a test account on my site where I bought something now I am trying to return it but I get that error message too. If you want to log on to my test account you have my email address and my password I use to do so. See if you can see a reason for why it's not working. I have the latest version installed. I would appreciate it so much.

clydejones:

I'll check it out and see if I can narrow it down.

Which of the required fields is throwing the error and what does it say next to it?

countrycharm:

Here's the error message
**Address must contain a minimum of 5 characters

This is the address in the field **
22525 Buena Vista Rd**
**

Hi Clyde did you have a chance to check this out for me. Thank you in advance.

countrycharm:

Hi Clyde did you have a chance to check this out for me. Thank you in advance.

I did check and fixed the problem.

I just uploaded an updated version which should be available soon.

If you want the fix before that just let me know.

clydejones:

I did check and fixed the problem.

I just uploaded an updated version which should be available soon.

If you want the fix before that just let me know.
Oh OK I didn't know if it was on your end or mine. If it is just a minor problem I can fix it if you tell me which file it is in. Thank you again.

countrycharm:

Oh OK I didn't know if it was on your end or mine. If it is just a minor problem I can fix it if you tell me which file it is in. Thank you again.

Here's the fix.

Just unzip the package, rename the YOUR_TEMPLATE folder (includes/templates/YOUR_TEMPLATE) and upload the entire includes folder to your server.

Attachment #7430