Return Authorization Module (RMA)

I installed this mod and no matter what, I can't get the link to show up in the information box. It says if (DEFINE_RETURNS_STATUS <= 1) but I don't know where that is defined?

Scarlet:

I installed this mod and no matter what, I can't get the link to show up in the information box. It says if (DEFINE_RETURNS_STATUS <= 1) but I don't know where that is defined?

Did you run the sql statement that is included with the mod?

If you did then check in:

admin -> configuration -> Define Page Status -> Define Return Authorization (set it to 1)

If you haven't run the sql statement, run it now and you should be all set.

Thanks, that's what I needed - I didn't know where to find to set it to "1"

I guess I'm just being stupid here, but this:

if (DEFINE_RETURNS_STATUS <= 1) {
$information[] = '<li><a href="' . zen_href_link(FILENAME_RETURNS, '', 'SSL') . '">' . BOX_INFORMATION_RETURNS . '</a></li>';
}

doesn't work.. This:

if (DEFINE_RETURNS_STATUS <= 1) {
$content = '<li><a href="' . zen_href_link(FILENAME_RETURNS, '', 'SSL') . '">' . BOX_INFORMATION_RETURNS . '</a></li>';
}

Does.

First off, thank you very much for the great mod Clyde
It works great

One thing I have been looking to do is change the email address where the emails go to, is there any way to do that?

stevenlee:

First off, thank you very much for the great mod Clyde
It works great

One thing I have been looking to do is change the email address where the emails go to, is there any way to do that?

Its set to send the e-mail to whatever you have set in

admin -> configuration -> e-mail options -> Email Address (Displayed to Contact you)

Hello Clyde,

I'm sorry I should have been more specific, I wanted to know if there is a way to have it sent to a different email address so it can be sent directly to the rma guy's email

thank you,
Steve

stevenlee:

Hello Clyde,

I'm sorry I should have been more specific, I wanted to know if there is a way to have it sent to a different email address so it can be sent directly to the rma guy's email

thank you,
Steve

You'd have to modify two files in order to achieve this.

includes/languages/english/YOUR_TEMPLATE/returns.php

add a new define statement

define('RMA_EMAIL', '[email protected]')

open includes/modules/pages/returns/header_php.php

find the following line of code (around line 83)

     zen_mail(STORE_OWNER, EMAIL_FROM, EMAIL_SUBJECT, $text_message, $name, $email_address, $html_msg, 'Returns');

and replace the it with the following:

     zen_mail(STORE_OWNER, RMA_EMAIL, EMAIL_SUBJECT, $text_message, $name, $email_address, $html_msg, 'Returns');

I installed the mod some time ago, but did not test it completely, and now someone has use it and it does not work right, it sent an e-mail to the requester but does not notify the store owner, I imagine it should send an e-mail to the store owner?

pete

I got it, after reviewing the files some of the files got over writing, I fix it by upgrading to the newest version, sorry to bother!

pete

clydejones I am using this module also but it shows in the information side box. I want to move it to my drop down menu under information. I am using the css_horizontal_drop_down_menu_1-5. I have ask jettrue in that thread where I need to place the code. What code do I need to move to get this to work for me . Thanks in advance.

countrycharm:

clydejones I am using this module also but it shows in the information side box. I want to move it to my drop down menu under information. I am using the css_horizontal_drop_down_menu_1-5. I have ask jettrue in that thread where I need to place the code. What code do I need to move to get this to work for me . Thanks in advance.

I don't use this module, but if I'm not mistaken you will have to edit -

includes/templates/YOUR_TEMPLATE/common/tpl_drop_menu.php

and add the following code where you want it.

<?php if (DEFINE_RETURNS_STATUS <= 1) {
  <li><a href="<?php echo zen_href_link(FILENAME_RETURNS, '', 'SSL'); ?>"><?php echo BOX_INFORMATION_RETURNS; ?></a></li>
<?php } ?>

clydejones:

I don't use this module, but if I'm not mistaken you will have to edit -

includes/templates/YOUR_TEMPLATE/common/tpl_drop_menu.php

and add the following code where you want it.

Thanks again for the pointer in the right direction. You were right in the file you gave me. The code you gave me was close I just removed some to look like this. It will go to the login SSL page so it will work. Thank you again.
```php
<?php if (DEFINE_RETURNS_STATUS <= 1) {  ?>
                <li><a href="<?php echo zen_href_link(FILENAME_RETURNS);  ?>"><?php echo BOX_INFORMATION_RETURNS; ?></a></li>
<?php } ?>

countrycharm:

Thanks again for the pointer in the right direction. You were right in the file you gave me. The code you gave me was close I just removed some to look like this. It will go to the login SSL page so it will work. Thank you again.

            <li><a href="<?php echo zen_href_link(FILENAME_RETURNS);  ?>"><?php echo BOX_INFORMATION_RETURNS; ?></a></li>

Glad you got it worked out.

hi, i installed RMA v2.2.2, but the customer details are not automatically inserted if log in, i think i did upload all files and run sql correctly. :unsure: any ideas?

myworld20091:

hi, i installed RMA v2.2.2, but the customer details are not automatically inserted if log in, i think i did upload all files and run sql correctly. :unsure: any ideas?

Make sure if you are using a custom folder you rename the YOUR_TEMPLATE to the name you are using.

myworld20091:

hi, i installed RMA v2.2.2, but the customer details are not automatically inserted if log in, i think i did upload all files and run sql correctly. :unsure: any ideas?

URL for your site?

hi clyde, i did a test:

if i sign up with the country USA , UK or others, on returns page, the contact information automatically filled.

if i sign up with the country France, the information couldnt be automatically filled. even if i change the principal address to USA after i sign up, the information on return page still cant be filled automatically.

ps: france is the default country

then i nothice there isn't a country field on the returns page ?

myworld20091:

hi clyde, i did a test:

if i sign up with the country USA , UK or others, on returns page, the contact information automatically filled.

if i sign up with the country France, the information couldnt be automatically filled. even if i change the principal address to USA after i sign up, the information on return page still cant be filled automatically.

ps: france is the default country

then i nothice there isn't a country field on the returns page ?

URL for your site?

hi clydejones, thanks for your help from PM, now RMA works fine on my site, but i found a problem, its the email address. after i receive the email of return authorization from the customer, i try to reply this mail, but if i click "REPLY" from my mail box, the email address next to the "SEND TO" is my own email address, it should be the customer's email address. what do i fix this problem? :unsure: