Protx VSP Direct v2.0.0

Humm, yes -- we're also getting "Sorry but a technical problem has occurred when attempting to contact the Payment Gateway."

I've raised a bug with Protx and await their reply (they are not answering their phone lines!)

Hi Jamie,

JSWeb:

Humm, yes -- we're also getting "Sorry but a technical problem has occurred when attempting to contact the Payment Gateway."

I've raised a bug with Protx and await their reply (they are not answering their phone lines!)

It's impossible to get through to Protx's tech support at the minute...

Can anyone confirm if their sites still aren't working, i.e. that Protx is still down?

(For us, the test server is working ok at the minute and the live server is successfully rejecting our invalid tests so appears to be okay also).

Thanks for any info... hopefully the Protx problems are resolved now! :huh:

All the best...

Conor

Hi,

TPHoare:

The whole process takes a long time before the error message so must be the dreaded timeout problem with having to have safe mode on, but that has only been a problem twice in the last year or so.

What "dreaded timeout problem with safe mode" is this? I haven't heard of that before?!

Please contact me privately (you know the address ;) ) to see if we can find out more about this!

Thanks!

All the best...

Conor

Hmmm,

It would appear that things aren't working at the moment... the VSP admin has a message stating that "PROTX Payment Services are current unavailable"..

Seems they are so unavailable that they don't have time for proper grammar in their error message!

Also, live transactions won't go through for us here... is anyone up and running?

I'm afraid that Protx's changeover hasn't gone very smoothly! :(

All the best...

Conor

They must be changing something as now all of the sites error messages have changed from "Sorry but a technical problem has occurred when attempting to contact the Payment Gateway." to "Your card could not be authorised!"

Also the VSP => The PROTX Systems are currently down for maintenance. Please try again later when the systems are back online.

Response time is perfect. Just the errors back

What are others getting? I'll keep you updated with JSWeb's progress.

Hi Jamie,

That's exactly the same behaviour we are getting. What a mess. :(

Protx really have to do better than this!

(Just to let people know, this is occurring with all versions of the module, upgrading to 3.2.0 is still recommended).

All the best...

Conor

Hi,

My site is having the same problem this morning. the only order went through is 4.58 am this morning, then no of orders has gone through, and error message appears same as in other threads, do not know when Protx will sort it out.

Regards!

here is the update from Protx

Current System Messages
VSP System Upgrade

01 August 2007 09:47:45 - We regret to inform you that no transactions can currently be processed through the Live payment gateway while we perform urgent and essential maintenance work.

This was not forseen and we, again, apologise for the disruption to services.

01 August 2007 09:15:24 - Following the upgrade we unfortunately are experiencing performance issues with transaction processing.

You may find transactions are taking a long time to process or that payment pages are unavailable.

Please be assured that we are investigating this as a matter of urgency.

Our apologies for this disruption to normal services.

Latest update from Protx:

01 August 2007 11:22:36 - We regret to inform you that the Live payment gateway remains unavailable.

We sincerely apologise for the ongoing disruption and are endeavouring to resolve the problem as an urgent priority.

At this stage we are unable to give you an exact time when services will be fully up and running but we will update this page as soon as we have an indication.

Thank you for your continued patience.

This upgrade is a total shambles! None of the payment pages are currently available. Surely this was tested before going live? :censored:

Hi,

Sudakoma:

This upgrade is a total shambles! None of the payment pages are currently available. Surely this was tested before going live? :censored:

Agreed... as you might have seen, we had troubles ourselves yesterday with our planned upgrades... so we delayed until we had everything tested and running (even though the problem turned out to be a server issue and nothing to do with our work).. you would think a much larger company like Protx would have the same sense! :oops:

Anyway... the world's a strange place! :lamo:

All the best...

Conor

thank god it was not just me then!! I have updated my clients on this - but this is appalling! and yes protx now saying - "we are busy phone back later"

Conor I have only upgraded 1 shop as until protx working I don't want to roll it out across others although they are using the other updated version so we are all ok anyways

god this is a nightmare!

Hi Sarah,

SarahL:

thank god it was not just me then!!

I think everyone's feeling like that this morning! :)

SarahL:

Conor I have only upgraded 1 shop as until protx working I don't want to roll it out across others although they are using the other updated version so we are all ok anyways

You may as well upgrade the other shop as neither will work until Protx get themselves sorted.. or are you saying that one shop is actually working?

As a side point, how does everyone like the new "Cards Accepted" sidebox? I think it's rather nifty, especially if styled nicely! :clap:

All the best...

Conor

no its not working :( but I hate rolling out stuff that I cannot test so will wait until protx get their finger out!!

sidebox - sorry I don't use that sidebox so I am no good to you on that

BUT the prev mod was perfect and I am sure this is too!!

so thank you

Hi Sarah,

SarahL:

no its not working :(

Well at least everyone's in the same boat then (it's getting a bit crowded!) :)

SarahL:

but I hate rolling out stuff that I cannot test so will wait until protx get their finger out!!

Fair enough, and a healthy attitude to take!

sidebox - sorry I don't use that sidebox so I am no good to you on that

Ok. :)

BUT the prev mod was perfect and I am sure this is too!!

so thank you

Well thank you for the nice comments, it really helps to make the development and support of the module that bit more worthwhile!

All the best...

Conor

Thought i may as well join in, im getting the same error message as everyone else:

Sorry but a technical problem has occurred when attempting to contact the Payment Gateway. Please contact us immediately so that we can get this resolved for you. Thank you!

Strangeley protx did process a payment this morning @ 8am using the upgraded protx module but its not working now.

I am sure we will all say thank you!! after protx get things sorted!!!

I have switched over all shops to CC module now - at least that way people can get their orders processed and the customer won't know any difference!

conor:

As a side point, how does everyone like the new "Cards Accepted" sidebox? I think it's rather nifty, especially if styled nicely! :clap:

All the best...

Conor

Certainly saves doing it the old way - quite useful for new installations I'd say.

protx is now saying all live ok - just testing sites now

Looking good here, just had the first orders of the day processed. :clap:

nope still same error - its taking AGES to come back with an error though....