Protx VSP Direct v2.0.0

damn with which version of code - mine are still showing errors!!!!!

Hi,

SarahL:

damn with which version of code - mine are still showing errors!!!!!

The version of the module doesn't matter (as long as it's 3.0.0 or above)... our account isn't working either.

I'm guessing that it'll still be some time yet before everyone's accounts are up and running again.

Either that or those whose accounts do appear to be working are just plain lucky!

I'll say it again... what a mess...

All the best...

Conor

Hi Ryk,

Ryk:

Certainly saves doing it the old way - quite useful for new installations I'd say.

Thanks, I appreciate the feedback!

Just in case anyone is interested, the sidebox with the recommended CSS styling applied looks like this for a default installation of Zen Cart:

All the best...

Conor

conor:

Hi,

The version of the module doesn't matter (as long as it's 3.0.0 or above)... our account isn't working either.

I'm guessing that it'll still be some time yet before everyone's accounts are up and running again.

Either that or those whose accounts do appear to be working are just plain lucky!

I'll say it again... what a mess...

All the best...

Conor

until it works I won't be 100% sure - sorry no offense meant but once its working I can rest easy! have sent off another email but we shall see never got a reply back from first emails!

Just to make others aware

I'm running the standard direct form on zen 1.3.7 and I have had two orders late yesterday and this afternoon which were incorrectly processed by Protx.

The first was processed 3 times and the last 6 times - I have had to contact the customers to tell them of the issue and put through the relevant refunds.
Just something else it would be worthwhile watching out for althoguh not sure if its a mixture of customer error and Protx or just Protx

Conor is right, althoug protx said the system is working now but it still cannot process payment from my site correctly. It will still time before it 100% fixed.

Hi,

It would appear that Protx is back up and working.

We have had a live order and have been able to put through live orders and void them in the VSP admin.

We did find one major problem though... someone who tried to make a purchase earlier (at around 11.30) and couldn't had their card charged even though they got the standard message earlier "Error connecting to payment gateway...".

We have voided their transaction so thankfully things have worked out okay but it's something to be aware of... I'm very surprised that Protx's systems were running so badly that they'd charge cards but then return an error!

Hopefully that information is of use to some of you... and hopefully your sites are back up and running now also!

All the best...

Conor
Ceon

I have just tried a live test order and it came back with a Protx error :oops:

It would appear things are okay for some but not all

Cheers
Brinley

Protx said the system is still down:

"VSP System Upgrade

01 August 2007 16:49:02 - The Live system is still unavailable. The service team are still working on a resolution. We will update this page when more information comes available."

Hi,

welshop.com:

I have just tried a live test order and it came back with a Protx error :oops:

It would appear things are okay for some but not all

I've a feeling that my earlier guess that accounts are being brought back online randomly is what is happening. Certainly everything seems reliable for us now, hopefully your accounts will be working again soon.

We have complete access to our VSP admin.. if you still can't access that then maybe that's how you'll be able to tell when things are up and running for yourself once more... just keep checking if it's back online, rather than submitting tests every so often (as we were doing).

Or decide to take a break and just check back later (not a bad option either, would possibly avoid more frustration).

All I can do is sit and hope that all of you are brought back online as soon as possible. :mellow:

Protx said the system is still down:

It is working here so that may be their way of trying to discourage people from using it at all? Hmmm.

All the best...

Conor

VSP admin has always worked for me - as my customers are not really losing money as I have put another option in place I am not going to do anything until its been live and working fully (from their support page I Notice they removed the "its working" text!!!)

Hi Sarah,

SarahL:

VSP admin has always worked for me - as my customers are not really losing money as I have put another option in place I am not going to do anything until its been live and working fully (from their support page I Notice they removed the "its working" text!!!)

The text has now been updated to read:

01 August 2007 17:11:34 - Live payment gateway services are up and fully operational.

Transactions are being processed normally.

I wonder if that's true...

All the best...

Conor

hmm I will see - and they removed the rest of the text!

What a shambles.

I'm supposed to be hols with my kids but upgraded to the 3.2 first thing this morning.

I could not place a test order successfully shortly after 9:00 but my card was charged 5 times!!

I had to leave it 'as is' and went off for the day and have just checked back and had another customers card charged even thought the transaction failed.

I also had another customer go elsewhere because he could not place an order and another customer is asking if her order went through.

Don't worry Conor I think your mod is great, pity Protx are a shambles, sorry for repeating myself.

The sidebox is great by the way.

I'll try another order now.

Craig

FYI

Just placed a successful Maestro order at 17:25

:)

well looks like mine are back 2 out of 3 shops working!!

I can confirm that my online payments are now working.

Just wanted to say thanks Connor for the support youve offered and making the module nice and simple to upgrade.

On a seperate note as a result of todays changes im now unable to use the Protx terminal to process payments manually, they now ask that you have a MOTO number for your acquiring bank (lloydstsb). On contacting Lloyds tsb they want me to open another merchant account and pay another monthly fee, anyone else had this ?

I have not heard about a MOTO number at all - but I have got a few to enter in so if I get anything like that I will let you - although we are Natwest and Barclays (but does sound a total rip off!! although just so you know that you always did have to have different merchant accounst for online payments versus shop or phone - maybe they are mixing it up - or justr realising it?)

Hi,

Great to hear that things seem to be up and running for everyone now... hopefully that's the end of what has turned out to be a very, very long day!

Craig... thanks for the nice comments and the feedback... now leave the computer and go back to enjoying yourself! :cheers:

All the best...

Conor
[off to rest for a bit]

I'm about to upgrade to 3.2 and I'm realizing that I don't know what version I'm currently running, so I'm not sure which set of instructions to follow. I don't see the version listed in the module in the admin. Can I see the version somewhere in the admin or in the old files?