Protx VSP Direct v2.0.0

Not sure if this will help but will try.

Again what ver of Zen are you running and what ver of the protx Direct Mod are you running.

Remember that PROTX has just had a major upgrade to both the zen mod and also the Protx servers/systems.

So its possible that your problems could be a result of using an old version of the mod.

If you get back to us ASAP and we can try to assist.

Just had a quick look on the Protx forums to see if I can get a lead on the problem for you.

The error you give is part of the std response string from protx to your store e.g.

Response was: VPSProtocol=2.22 Status=OK StatusDetail=0000 : The Authorisation was Successful. VPSTxId={83934307-545B-711C-27EE-52FA991438E0} SecurityKey=GR4MAH0VRR TxAuthNo=3492029 AVSCV2=SECURITY CODE MATCH ONLY AddressResult=NOTCHECKED PostCodeResult=NOTCHECKED CV2Result=MATCHED 3DSecureStatus=ERROR
**Successful

**So we need to see what both the info sent to the server by your store and the full response is (debug mode should enable the full feedback viewing for you)

CES:

Hi
Could you let us have some info:
Tools > Server/Version Info

Any info you can give us on which version of of the module you are using would be useful. Perhaps a screen grab of the config options (blank out any sensitive passwords/vendor names).

There has been a major upgrade recently by Protx and Conor too which means unless you've upgraded and enabled 3DSecure you will not be able to process Maestro cards which could be the problem you are having.

Hi Craig and dasonix,
That's the problem! I'm trying to upgrade to latest Protx release.

The details are:
Zen Cart 1.2
Patch: 2.0
Database Patch Level: 1.1.2
PHP Version 4.4.7

I downloaded the new module from here:
http://dev.ceon.net/web/zen-cart/protx_direct

And followed the instructions from here:
http://dev.ceon.net/web/zen-cart/protx_direct/installation

Everything was going fine until the step 9, "Install the Protx Direct module".
"Go to Modules > Payment, click on protx_direct and then on Install"

I don't have a "protx_direct", just "Protx Direct v3.2.1, which is already installed:

What have/haven't I done?
Is there something that I've left out of the other steps to prevent the module from appearing?

Steve

I forgot to mention, - this has come at a really bad time for me. I've just taken over the Zen Cart from somebody else, and so I'm completely new to it, but now, it's quite important that the shop is open. I've closed it until I get this sorted, as people were getting errors, but their cards were still being charged each time they tried.
So I would really really appreciate any help getting to the bottom of this.

Steve. (also in Belfast).

Maybe you've already done these, but some things to check:

1. Did you use the version of the module for v 1.2.x stores?

2. The line you see in admin->modules->payment (Protx Direct 3.21) is the right one - highlight it and click 'Edit', then enter your Protx user name and the rest of the settings, then save it.

3. Do you have 3D Secure enabled in your Protx admin?

Pixxi:

Maybe you've already done these, but some things to check:

1. Did you use the version of the module for v 1.2.x stores?
   Yes, the zip file is called ceon_protx_direct_for_zc_1.2.x.zip

Pixxi:

2. The line you see in admin->modules->payment (Protx Direct 3.21) is the right one - highlight it and click 'Edit', then enter your Protx user name and the rest of the settings, then save it.
   The protx username is entered. The rest of the fields are empty or default.

Pixxi:

3. Do you have 3D Secure enabled in your Protx admin?
   How do I check this?

Cheers,
Steve.

You'd need to login to the live VSP admin account at https://www.protx.com, and look under administration->account parameters. It's right at the top of that page.

Thanks, I've e-mailed the guy I've taken over the site from, to get the username and password for the admin area.
I'll get back to you when I've got that.

sinecurea:

The protx username is entered. The rest of the fields are empty or default.

Make sure you have the mod set to 'Live' in the shop admin - it comes set to 'Test' as default.

Hello Sinecurea,

is that image of zen cart all you are seeing? The info column is missing? If so I too am having the same problem. I'm installing ceon_protx_direct_3.2.1_for_zc_1.2.x on zen cart 1.26d. and i can't see the info column in the module>payment admin page. The page looks just like your image, no info column.

Either way, can anyone help me out on this. It's really urgent.

I should also mention that the info column appears when i delete the coen module files, but when i put them into place the html of the page just stops when it gets to the point where the info column should have been generated by the server. Something is breaking the php generation as it where. It just stops, no body end html, just ends immediately after the action column html.

Help :(

this looks like a great and very helpful well supported thread by the way, good to see! thanks in advance for any time anyone spends on this issue.

I just tried installing zen cart version 1.3.7 on a test server and ceon_protx_direct_3.2.1_for_zc_1.3.x on that, and the info column appears fine. Is this a known issue on zen cart 1.26d?

Aaagh, i don't have time to upgrade our bespoke site template to work on 1.3.7 right now. Any ideas?

AFAIK, that's not a known problem - I look after a 1.2.3 shop where the module is installed and working fine.

ouch, thanks though, i'll hold out hope someone else can shed light. anyone else seen anything like this?

I need to get protx running fully urgently! has anyone managed to get the protx system running in any other way since the august changes to the banking system, without using coen's module. it might be my best option if noone can help with coen's

If you do a 'view source' of the admin->modules->payment page, are there any errors listed at the point where the script stops drawing the page?

Hi,

First off, thanks very much to everyone for the messages of support, they were all greatly appreciated! :laugh:

I'm home from hospital now and am happy to say that everything appears to have gone well. I'm not quite back to strength yet, that will take time, but official support will resume tomorrow, so please feel free to contact us if you have been holding off, using the contact form on the website.

bod:

Something is breaking the php generation as it where. It just stops, no body end html, just ends immediately after the action column html.

This is almost certainly a problem with files not having uploading properly and therefore prematurely ending the PHP output. This isn't a problem with the module itself but of course we will help you to get it working asap. I'll contact you privately about this!

All the best...

Conor
Ceon

Hi Steve,

How are you?

sinecurea:

Hi Conor, hope all goes well for you!

It's gone well enough, thanks! :)

sinecurea:

My customers are getting the error: VPSTxID={65054B22-EA4D-81C4-3D0E-46C870A41175}

This couldn't be the full error I don't think... it seems like the actual error message/code is missing and all you are seeing is part of the status code.

Can you please contact me privately via the contact form on the website. I'll need the following details:

Shop admin url
Admin Username/password
FTP username/password.

Thanks.

Also thanks to those who offered their support to others while I was away (in this case, thanks Dasonix & Pixxi! ;) ).

All the best...

Conor

Hi, we've upgraded the module but we're not able to get the test Maestro number to work while in test mode. I get the following error:

Your card could not be authorised! Please correct any details below and try again, try another card or contact us for further assistance. (4046 : 3D-Authentication required. Cannot authorise this card.)

In the Protx admin, I have "3D Secure Checking ON" and I do not have any specific 3D Secure rules set up.

I did not do the most recent update that was posted on 8/2, but that should only apply if I have the "Authenticate" Transaction Mode in the module's settings in the Zen Cart admin, right? We have "Test" as the Transaction Mode and "Immediate Charge" as the Authorisation Type.

Can you tell what I'm missing? I don't have a real Maestro card to test with: does it sound like this is a problem with the test number itself?

I hope you're feeling better, Conor!

Hi,

I think we've got this sorted privately now.

sinecurea:

I've just taken over the Zen Cart from somebody else, and so I'm completely new to it

Just to let people here know, the module was upgraded incorrectly... it wasn't "Removed" before the files were copied across so the upgraded version was trying to use non-existent database values, which of course won't work!

Thanks to those who tried to help Steve!

All the best..

Conor

Hi,

I upgraded yesterday to Protx Direct 3.2.1 as the Protx Direct 2 version that I had in and working in my customer's shop stopped working (at some point between end of July and yesterday when the shop went live) and transactions were timing out (but still showing up in the VSP Admin screen) so customers were shown the "There is a technical problem contacting the payment gateway" message and the transactions were failing even though they were charged by Protx.

After removing the old installation and upgrading exactly the same thing is happening. Basically the transaction shows in the VSP admin screen immediately (within a second or so) but the shop just times out and the same error is displayed. I updated the cURL in the 3.2.1. to timeout at 90 & 120 seconds but this didn't resolve anything.
The same issue also occurs if I do this in Test mode.

When running a live transaction in debug mode I get the following back:

Data was sent to URL:
https://ukvps.protx.com/vspgateway/service/vspdirect-register.vsp

Unprocessed Data received from Protx:

Data received from Protx after processing:

string(42) "cURL Failed so no return values processed!"

Original Data sent to Protx:

VPSProtocol=2.22&TxType=PAYMENT&Vendor=sensav&VendorTxCode=

....data removed as this is a public forum!...

Blowfish Encryption was used.

Transaction status:

Transaction denied!
c

Have contacted Protx but they can't see anything wrong at their end, BTW I have tried 3D secure enabled & disabled (this is a Visa Debit transaction).

If anyone can help or offer any advice it would be much appreciated!

Peter.