Ask A Question

It looks like your template is template_default - this is a bad thing. See

http://www.zen-cart.com/forum/faq.php?faq=catalog_issues#faq_template_customize

If you installed the files as they were in the zip, you created

./includes/templates/custom/templates/tpl_ask_a_question_default.php

which will only work if you create a template called custom and set your template to that value in admin - and this would be a good thing.

Good luck,
Scott

Hello!

I like this mod, very much. I notice that unless I include a manufacturer in my listing AAQ does not show up on the product info page.

Is there some additional code, I need to place? Also how hard would it be change the AAQ text? to something like AAQ about this "item" instead of product.

If it's not showing up unless you have a manufacturer, you've put it inside an if block. Move it down a bit.

To change the text, edit ./includes/languages/english/html_includes/define_ask_a_question.php

Scott

If I move the AAQ down in the page, should I restore the original code under TEXT_PRODUCT_MANUFACTURER....</ul>
<br class="clearBoth" />?

here is what I have currently:

(<!--bof Product details list -->

<?php if ( (($flag_show_product_info_model == 1 and $products_model != '') or ($flag_show_product_info_weight == 1 and $products_weight !=0) or ($flag_show_product_info_quantity == 1) or ($flag_show_product_info_manufacturer == 1 and !empty($manufacturers_name))) ) { ?> <ul id="productDetailsList" class="floatingBox back"> <?php echo (($flag_show_product_info_model == 1 and $products_model !='') ? '<li>' . TEXT_PRODUCT_MODEL . $products_model . '</li>' : '') . "\n"; ?> <?php echo (($flag_show_product_info_weight == 1 and $products_weight !=0) ? '<li>' . TEXT_PRODUCT_WEIGHT . $products_weight . TEXT_PRODUCT_WEIGHT_UNIT . '</li>' : '') . "\n"; ?> <?php echo (($flag_show_product_info_quantity == 1) ? '<li>' . $products_quantity . TEXT_PRODUCT_QUANTITY . '</li>' : '') . "\n"; ?> <?php echo (($flag_show_product_info_manufacturer == 1 and !empty($manufacturers_name)) ? '<li>' . TEXT_PRODUCT_MANUFACTURER . $manufacturers_name . '</li>' : '') . "\n"; ?> </ul> <br /> <br /> <span id="productQuestions" class="biggerText"> <br /> <b><?php echo '<a href="' . zen_href_link(FILENAME_ASK_A_QUESTION, 'products_id=' . $_GET['products_id']) . '">' . ASK_A_QUESTION . '</a>'; ?></b> </span> <br class="clearBoth" /> <?php } ?> <!--eof Product details list -->

This mod was working recently, I can't remember if it has stopped since I upgraded to 1.3.7 but this is what is get.

"Sorry, my system does not understand your email address. Please try again."

I try any address and it's the same, Contact Us work's fine. Any ideas where I should be looking, which file is used for taking the question.

I think I have figured it out, let me know. When I logged in it worked!! Then I saw that the Allow guest to ask a question option has been deleted in this version.

Then I started checking code until I found the file

includes/modules/pages/ask_a_question/header_php.php

Line 13

reads

if (!$_SESSION['customer_id'] && (ALLOW_GUEST_TO_ASK_A_QUESTION == 'false')) {

I replaced it with

if (!$_SESSION['customer_id']) {

This then prompts me to login then it works. Was the decision to take away the Guest allow for some major reason?

This is a bug I've been meaning to fix for a while. I'll go ahead and do it now.

The variable ALLOW_GUEST_TO_ASK_A_QUESTION was a remnant from a previous version. People who've been running this for a while still have that entry in their admin; new people don't and might get caught by this bug.

Thanks,
Scott

Personally I think you should leave the Allow a Guest option to be configured in Admin. I have found that people come on my site and ask me product questions. My team is happy to help as it shows our high customer service. Even if they don't shop with us that time.

Guests can ask questions. What I removed was the ability to disallow guests from asking questions. People who want this flexibility are welcome to add it back in.

Scott

ah ok, I will have to see if I can find the previous version. I'm guessing it's just a case of running the SQL line to insert the key into the configuration table for Allow Guest to Ask Question, then leave the code as you already have it?

The SQL is

INSERT INTO configuration (configuration_title, configuration_key, configuration_value, configuration_description, configuration_group_id, sort_order, set_function, date_added) VALUES ('Allow Guest To Ask A Product Question', 'ALLOW_GUEST_TO_ASK_A_QUESTION', 'true', 'Allow guests to ask a question about a product', '12', '24', 'zen_cfg_select_option(array('true', 'false'), ', now());

Scott

I inserted the SQL back in and made sure the Allow Guest is True, then used the header_php.php provided but it still won't work. Same error, Sorry I don't understand your e-mail address. Which I know really mean's, you need to be logged in to ask a question.

Anybody got a copy of the previous version please, mine is not working now and I really need to have the Allow Guest Tell a Freind active.

Huh? If you download the latest version of Ask A Question, guests are allowed to ask a question. Tell a friend is built in software, not a contribution, with a different switch.

Well my tell a friend work's fine too. What we're the configuration options available, looking at the readme file

Allow Guest To Ask A Product Question ...
Ask A Question Email To: ...
Ask A Question Name To ...

The last two are not there since i ran the cleanup.sql Have you got the sql used, maybe that's why it won't work.

Have you installed the new software? Because if you've deleted the database settings that the old software used without installing the new software, it's not going to work that well.

NONE of the three settings you've mentioned are used in the new software.

If you're running 1.3.0 or greater, you should be able to install the new software and be good to go.

Yes, I did. I'm running zen cart 1.3.7. I will re-install the new versions again, but how do you tell it to allow guests if you delete the Configuration setting??

It Always Allows Guests. There Is No Config Setting.

ok, thanks for the help. But it still isn't working. I'm thinking it's not compatible with 1.3.7? I remember some changes we're made to the e-mailing system in the new zen cart. If you login as a user and ask a question it is fine. Maybe it's using the e-mail settings of a logged in user. But as a guest it's the same, I don't understand your e-mail address error on every address I try. You can see what I mean, it's the site in my signature.

NamSingh:

I'm thinking it's not compatible with 1.3.7? I.
The mod works fine on my 1.37 shop, whether not logged in (as guest) or if logged in.

Unless you want spammers attempting to take advantage of your AAQ form (or contact form) you should consider requiring a login to sent the message. Everything has its pros and cons.

Woody