NEW! Protx VSP Form v1.0.0

Hi
I am trying to set up the protx form module. However the system is giving me an error message saying

Warning:
The Protx Form Database Table Does Not Exist!

Please create the database table, according to the installation instructions!

I have created the table and I can see it using phpmyadmin. Any ideas what might be going wrong?

I am using the latest form version 2.4.2 and zencart 1.3.8

Thanks

Apologies... I have just discovered I missed uploading a file!!

Hi,

joerubes:

Apologies... I have just discovered I missed uploading a file!!

I was just about to write and say that and you beat me to it! ;)

All the best..

Conor

Hi Conor,

After using Protx Form for several months now, I seem to finding that from time to time customers login to Zen add products to the cart go through to step 3 of check out and then ever complete the sale, I do not get any error messages from protx. I had two last night one gives me a error message the other gives no errors.

12:15:19: Step 2 of 3 - Payment Information /~waclecou/index.php?main_page=checkout_
payment&payment_error=protx_form&error=%
7Clt%3B%7Ch3+class%3D%22ErrorInfo%22%7Cg
t%3B%7CY
12:06:17: Step 3 of 3 - Order Confirmation /~waclecou/index.php?main_page=checkout_
confirmation&zenid=c8f56ae262a2558afe74e
0b0127df0af
12:05:20: Step 2 of 3 - Payment Information /~waclecou/index.php?main_page=checkout_
payment&zenid=c8f56ae262a2558afe74e0b012
7df0af
12:04:59: Step 1 of 3 - Delivery Information /~waclecou/index.php?main_page=checkout_
shipping&zenid=c8f56ae262a2558afe74e0b01
27df0af
12:03:01: Change the Shipping Address /~waclecou/index.php?main_page=checkout_
shipping_address&zenid=c8f56ae262a2558af
e74e0b0127df0af
12:02:54: Step 1 of 3 - Delivery Information /~waclecou/index.php?main_page=checkout_
shipping&zenid=c8f56ae262a2558afe74e0b01
27df0af
11:59:12: Welcome, Please Sign In /~waclecou/index.php?main_page=login&zen
id=c8f56ae262a2558afe74e0b0127df0af
11:58:48: Your Shopping Cart Contents /index.php?main_page=shopping_cart
11:57:13: Your Shopping Cart Contents /index.php?main_page=shopping_cart&numbe
r_of_uploads=0

20:30:54: Step 3 of 3 - Order Confirmation /~waclecou/index.php?main_page=checkout_
confirmation&zenid=aecb559bfcc1cb6f766b0
f4cd63aaf0b
20:27:35: Step 2 of 3 - Payment Information /~waclecou/index.php?main_page=checkout_
payment&zenid=aecb559bfcc1cb6f766b0f4cd6
3aaf0b
20:25:52: Step 1 of 3 - Delivery Information /~waclecou/index.php?main_page=checkout_
shipping&zenid=aecb559bfcc1cb6f766b0f4cd
63aaf0b
20:23:44: Welcome, Please Sign In /~waclecou/index.php?main_page=login&zen
id=aecb559bfcc1cb6f766b0f4cd63aaf0b
20:22:47: Your Shopping Cart Contents /index.php?main_page=shopping_cart
20:21:22: Your Shopping Cart Contents /index.php?main_page=shopping_cart&numbe
r_of_uploads=0

The second may just the customer deciding to cancel the order by closing the browser? I know sometimes Protx falls over as I have had customer contact me telling me that they cannot pay. But I do seem to be getting a pattern of customers logging in getting to page 3 of check out and then not completing?
Any Ideas, also what could the error be for the first example as I have looked at the error codes of Protx and I cannot see what it would be ?

Thanks
Andrew

Hi

I've been using the module on a couple of sites, but have found that one site where we get 30 or so orders a day, PROTX order has been processed but not then updated ZENCART, so we have no record of it (apart from ProTX).

Has anyone else experienced this and have a resolution?

I'd drop connor an email - I use this module on a few sites you take more than 30 orders a day with no probs at all.

Have you got the latest version installed?

No good point, I think the version maybe a bit old.

Do you know if there is anything to act as a fail safe, I suppose it is always likely that the 'pass back' to zencart could drop?

4dw : You may find this is a time out issue with Zencart and Protx I get one every so oftend.

ibve been using this modual for a year now and have just noticed the option to show a switch / mestro card is missing. Can this be added so the logo shows on the check out page??

I have install Protx VSP form on my zen cart site and have configured it correctly as per instructions. However, the redirect function doesn't seem to work. When an item is purchased it is added to the store cart as usual, but when the user proceeds to checkout they are asked for credit card details in the store rather than being redirected to protx. The whole transaction completes within the store and no redirect takes place. I am tearing my hair out trying to get to the bottom of this.

I have checked and double checked i followed the installation process correctly. I have also searched all the forums (zen cart, protx, ceon) and found no posts relating to this problem. The nearest i could find were posts relating to errors when being redirected back from protx and that's it.

Am i doing something completly stupid or have i finally lost my marbles? I'm not sure yet...

Any pointers would be greatly appreciated.

Hi Conor,

With the recent rebranding of Protx to Sage pay, will you be releasing an update to the mod?

Thanks!:smartalec:

Hi,

Sudakoma:

With the recent rebranding of Protx to Sage pay, will you be releasing an update to the mod?

The modules will be discontinued and new SagePay modules will be released instead. They're essentially the same except for changing the name. They'll simply be renamed to sage_pay_direct/sage_pay_form instead of protx_direct/protx_form and will have both the Protx and Sage Pay logos. There's a good 6 months for everyone to upgrade (no charge of course) so there's no rush.

All you'll have to do is install the module, copy across your configuration settings, disable the "old" protx_direct/protx_form module and that's it, just use the sage_pay_direct/sage_pay_form module as if nothing had happened!

Once customers get used to "SagePay", the Protx logo can be disabled in the sidebox.

Hope that sets your mind at rest!

All the best...

Conor
Ceon

Great news Conor, keep up the good work. :smile:

Hi Ceon

I have just purchased the sage pay form module but there isnt an integration guide

All its says is that the guide can be found under _docs but one doesnt exist

what shall i do

sorry didnt extract all files

disregard

Hey All,

One of my clients use Protx form. They make on average about £600 each day, which judging by their average transaction is about 8 orders per day.

Recently, they've had a few orders which have only gone through via Protx and not appeared on the Zen Cart admin.

"Yawn" I hear you all say, "it happens every now and then" :yuck:

It's just I'm sick of this darned client! I want to do other work besides having to hear about their problems all day!!

One suggestion we had was that their customer spent a while shopping and when it came to putting their transaction through, they'd wasted enough time and they were logged out while entering their payment details on Protx, so when they returned to the site they weren't logged in and no transactions went through.

What we tried to do to curb this was to increase the session time on our server from 24 minutes to 24 hours.

That clearly didn't sort it as I've just been notified of a missed order this morning.

I've talked to Conor (Ceon) about this and he told me this was a routine thing and a bug with Protx. I'm not disputing this, Conor's been a massive help to me and he's a top class guy.

Can anyone make any suggestions?

Does this kind of thing ever occur with Protx direct? I'm tempted to convince my boss to shell out for an SSL certificate. This client are very important to us and I think that would be the best way.

Any help, even if it involves calling me a chump, would be excellent.

Thanks,
Tom :cheers:

Hi

I'm just about to put a new store live and we are using Conors Sagepay Form mod latest version...

We have sagepay 3D secure enabled on live account and Ive tried 4 transactions all of which went through fine on sagepay with payment taken and sagepay emails fired.

But for two of them i was returned to checkout page after payment and was shown the error message below (no error status in brackets from sagepay) and these two orders did not get created in zen cart.

Your card could not be authorised! Please try again or contact us for further assistance.()

Any ideas... its happened twice..... so they are paying and its going through but our store seems to think the card failed?

So how many people out there re using sagepoay form and getting these intermittent failed order even though payment goes through? Any idea how many you get as a %age of your orders?

Any help much appreciated ......

I know we should probably use DIRECT as we have the dedicated SSL but were scared off by the PCI compliance hurdles and annual PCI scans fee but guess £165/year is worth it if you dont lose £500 worth of orders :)

Conor has taken a few days off (well deserved) just am Im trying to go live - Doh! :)

We have this problem too but only a tiny percentage, probably only 1 or 2 per 5000 transactions and we only find out when the customer contacts us to ask why their order hasn't arrived, which is very embarrassing!

As this only happens rarely we put it down to a blip in the communication between sagepay and our site. We doubt if the problem is due to conors module, more likely a problem at sagepay or your hosting account. Have you been in touch with any of them? Contact sagepay with the transaction ID's that failed and ask them to look into them for you.

Good luck and hope you get it sorted soon! :cool:

Hi
Thanks for the advice.
My hosting is great and Im on a brand new Dell server - very fast and good reliability so doubt its that.

Good idea Ill ask Sagepay to check those transactions to see if they can see any issues...

Thanks
Jonathan

Any clues as to how to fix this?
Status Detail: 4006 : The TxType requested is not supported on this account.

tia

Bunster:

Any clues as to how to fix this?
Status Detail: 4006 : The TxType requested is not supported on this account.

tia

I'd imagine you haven't activated your account yet.

Are you trying this when it's set to live? Have performed a test purchase yet?

If you've performed your test purchase and refunded it, then requested a go live then I'd contact SagePay to see what's going on.

ahhhhh now I see, thanks for the hint.

yeah just done a test transaction, thought that live was really live!

thanks again, think I've got a handle on the SagePay thingy now :D