OLD Super Orders 2.0 (See v3.0 thread instead)

SuperOrders does not, at this time pickup the paypal payment and apply it to the order......I do them manually with the payment button

barco57:

SuperOrders does not, at this time pickup the paypal payment and apply it to the order......I do them manually with the payment button

Thanks for your response. What about the credit card payment. Can it be changed so that super orders does not pick it up and mark balance due as zero? This is because I am charging customers manually when they choose to pay by credit card.

Also, how do I do the paypal payment manually with the payment button? I know where the button is but don't really know how to make use of it. Please advise. Thanks again.

I tried to install the Edit Order Contribution

http://www.zen-cart.com/index.php?main_page=product_contrib_info&cPath=40_41&products_id=444

but nothing happened
what did i miss?
it looks lot simpler to install than Super Orders 2.0

all i think i need is to be able to do is delete individual items in an order

so is there any wisdom on which one to go with?

As far as I know, the Edit Orders module is problematic. With Super Orders, you can manage your orders better but you can't edit your orders except to "split away" unwanted products. You can't add or edit orders.

thank you
it also looks like there is more of a community around this one

when you say "split away", do you mean turn it into a separate order (if say, something wasn't available)?
if so, you could delete that other order, no?

though the install looks daunting, i will give it a shot (after backing up...)

dni:

thank you
it also looks like there is more of a community around this one

when you say "split away", do you mean turn it into a separate order (if say, something wasn't available)?
if so, you could delete that other order, no?

though the install looks daunting, i will give it a shot (after backing up...)

The install was easy for me. Everything worked perfectly the first time (as I remember now...). I also have a bunch of other mods installed and none of them seemed to have any trouble with this one.

dealbyethan.com,

I don't know about get SO to not apply the CC transactions but for the paypal ones the page will show the paypal info but doesn't apply it. What i do is cut and paste the paypal trans id into the number entry, person paying in the name block, amount paid in that block and pick paypal in the dropdown and submit. I don't worry about the check box items, I don't use them. Ocassionally I have a P.O. that I previously entered that I need to apply a payment to and I'll use the PO dropdown.

I don't know about get SO to not apply the CC transactions but for the paypal ones the page will show the paypal info but doesn't apply it.

When SO applies the CC transactions, does it actually automatically inform customers via email that their CC payment went through? If it doesn't, then I can just leave it as it is.

when you say "split away", do you mean turn it into a separate order (if say, something wasn't available)? if so, you could delete that other order, no?

Yes, for example, someone orders product A, B, C but product C is sold out. You can select product C and split it away from that order into a new order which you can then delete I believe. Note that if the customer would like to substitute product C with product D, you can't use SO to do it at this stage. Other people suggest to manually make changes in phpmyadmin. However, this can be tedious as you have to change the attributes too...

No superorders does not email the customer that their card went through. You have the option of having it send them an email when you post the payment after you run the card.

thomasw98:

The install was easy for me. Everything worked perfectly the first time (as I remember now...). I also have a bunch of other mods installed and none of them seemed to have any trouble with this one.

thank you for giving me the courage to install.
went off without a hitch.
FANTASTIC contribution.
kudos!

Can anyone help.

I have installed Super Orders and it is excellent, however I have one question:

When I enter payment details and select Notify Customer and press send, I get a cross in the status history. However I get a copy of the email sent to me, but I am not sure if it has gone to the customer.

Why do I not get a green tick like I did previously.

Please help.

Thanks

Hi, I am wondering if it is possible to wrap a text field on the super orders invoice.

I have text fields for gift messages when gift wrapping is choosen, however the field when printed on the invoice is one line. If the customer has a long message it still show on the invoice as one line. The result is that when printed the invoice is reduced to fit and with a very long one line this is so small it cannot be read.

Can this be forced to wrap at a set width so the invoice stays at 100% of it size and the whole message can still be seen.

This also applies to the packing slip as well.

Thanks

MG

jasonlee:

Can anyone help.

I have installed Super Orders and it is excellent, however I have one question:

When I enter payment details and select Notify Customer and press send, I get a cross in the status history. However I get a copy of the email sent to me, but I am not sure if it has gone to the customer.

Why do I not get a green tick like I did previously.

Please help.

Thanks

try to "purchase" something yourself and see if you get the email when you run through that same scenario again, only with you as a customer.

Is there a way to set orders as Completed in a batch, like the status settings?

We have a heavily modified Zen 1.3.7 installation with Super Orders as part of it.

One modification we've done is to add a filter for the shipping dept which only shows orders with a balance_due of 0. Apparently though, this is not set upon successful payment. Viewing the order detail in Super Orders does reset it based on what payments have been applied.

Is this a known issue or am I missing something?

Thanks,
Steve

Hi,

I have recently installed the module and am experiencing one problem.

When we click "Notify Client", we get a red X instead of the green check. We can send emails through zen-cart.

Any ideas?

Thanks

Hi,

I have recently installed the module and am experiencing one problem.

When we click "Notify Client", we get a red X instead of the green check. We can send emails through zen-cart.

*But when I do the batch notify, it updates to a green check. I'm confused...

Any ideas?

Thanks

moltar:

In "super_orders_sql.sql", lines 88 and 89 cause problems with MySQL 5. The first field should not be '', but should be NULL like on the other lines. For some reason MySQL 5 stopped the empty string support for numeric columns, I guess it makes sense though.

BlindSide:

Correct, that is a major change in MySQL 5. Next release will account for it.

This was from way back in May, but I ran up against this same issue trying to install Super Orders 2.0 with MySQL 5 just today. I wonder if it was overlooked--apparently the Oct20 release doesn't have this fixed.

Hi - great mod.

I have 2 questions regarding refunds:

1. is there a way to put the refund amount in the auto comments sent to the user?

2. When I process a refund, I have Super Orders set my order status to "Refunded" - at this point my "Balance Due" goes from 0.00 back to the initial order value. I want balance due to be 0.00 at this point. What am I doing wrong?

My instinct is to use the "Cancelled" button which I would think would set "Balance Due" to zero, but it doesn't seem to do anything other than set the order status to my pre-defined status.

Help!

We are experiencing something similar to what several people have mentioned about the Amount Applied and Balance Due. This was working correctly before we updated to the latest version of Zen Cart (1.3.7.1).

Now, when a customer orders and pays it shows the Amount Applied as 0 and the full amount as the Balance Due (both for credit card and PayPal customers). This goes out on invoices and really can be a problem. We did upgrade also to the most recent release of Super Orders hoping that would fix it, but the problem remains.

Does anyone know how to fix this issue?