OLD Super Orders 2.0 (See v3.0 thread instead)

I've tested the batch printing feature in IE8, Firefox 3.x, Chrome and Safari, and I am unable to reproduce this issue..

That said I'm inclined to believe that this is less of a Super Orders issue and more of a browser specific issue. In this case Internet Explorer. The mostly likely causes are the compatibility view settings or your security settings or a combination of both.. Found this in a quick Google search it might help get you on the road to correcting this.

Tools>Internet Options - Security tab, click "Reset all zones to default"

If your web pages do not work in a version of IE but does work in the 'other' browsers then it is because of IE's security zone settings.

Always target IE's default security zone settings. What zones are your index and frameset pages loading in?

Also validate your frameset (index) and iframe page at validator.w3.org (F12>Validate>Markup). IE is now more standards compliant and is less
tolerant of malformed markup (viz... does not fill in the blanks).

Usually during testing I turn off "Automatically recover from rendering errors with Compatibility View" on the Advanced tab of Internet Options to
make sure IE8 DOES NOT try to correct my mistakes with compatibility view. Code to the standards of your chosen DTD and IE works fine, feed it junk and it can choke or trip to IE7 emulation mode.I've confirmed that the frameset HTML generated by the batch invoices is valid HTML so this means that the "super_batch_forms.php" is coded to generate a valid output.. Therefore the only other probable issue is that your settings in IE8 are preventing the visual display of the output.

cliff smith:

Using Zen Cart 1.3.9f

Please can someone help?

Super orders is working fine except in batch print. I am selecting the invoices I want to print but in IE8 I just get a blank page on the screen and the page print is blank.

View source shows:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Frameset//EN" "http://www.w3.org/TR/html4/frameset.dtd">

    <html>
    <head>
    <title>Output Batch Print Job(super_invoice.php :: 4 pages :: 1 copies)</title>
    </head>
    <frameset rows="*,*,*,*">

<frame src="super_invoice.php?oID=44361">
<frame src="super_invoice.php?oID=44362">
<frame src="super_invoice.php?oID=44364">
<frame src="super_invoice.php?oID=44365">

</frameset> </html>

Also tried with google chrome and the invoices I want to print display fine but they all print as they appear on the screeon - list of the tops of the invoices on one page. I don't know of a setting in Chrome to print the frames on separate pages.

I have reinstalled super orders. I am reluctant to go back to a backup that worked as I have made other improvements whilst setting up that I will lose.

Help! Thanks. Cliff

DivaVocals:

I've tested the batch printing feature in IE8, Firefox 3.x, Chrome and Safari, and I am unable to reproduce this issue..

That said I'm inclined to believe that this is less of a Super Orders issue and more of a browser specific issue. In this case Internet Explorer. The mostly likely causes are the compatibility view settings or your security settings or a combination of both.. Found this in a quick Google search it might help get you on the road to correcting this.

I've confirmed that the frameset HTML generated by the batch invoices is valid HTML so this means that the "super_batch_forms.php" is coded to generate a valid output.. Therefore the only other probable issue is that your settings in IE8 are preventing the visual display of the output.

Hi Diva,

Thanks very much for checking so thoroughly and for your advice.
I think you have confirmed what I suspected. It seemed odd to me that the invoices display correctly in chrome.

Strange though. I have tried using every setting in IE I can think of including compatibity view and all zones including trusted and all default settings. I have tried IE and Firefox on 3 pcs and I get the same blank page returned by IE and this  in firefox.

Unfortunately there there doesn't seem to be any setting in chrome to force a new page for each frame so I need IE to work.

I have a local test copy of zen & super orders working fine on my pc. It'll take me a day to get it back to where I've got the one on the remote server because I've added a couple of mods in the meantime, but this may be be quicker than spending any more time on solving this.

Seems like giving up but it's all good practice. Thanks again and super orders is brilliant!

Cliff

Hi again Diva,

I'm back in business! Tried winmerge, 1 file at a time and found the file causing the problem was:

admin/includes/languages/english.php

The only line different to the working version according to winmerge was:

define('TEXT_PRODUCT_WEIGHT_UNIT','kgs');

I changed lbs to kgs the other day but I can't believe that caused it so I guess there must have been some corruption in the file when I saved it.

It's working fine with kgs now ok.

I noticed on another forum someone had a similar problem with the file application_top.

Thanks again for your help. Cliff.

That's a core Zen Cart file as is the application_top.php file.. Super Orders does not modify these files at all but it does use these files (as does the default orders.php). It's possible that your FTP program corrupted the file on transfer..

Nevertheless, glad you got it all sorted out..:smile:

cliff smith:

Hi again Diva,

I'm back in business! Tried winmerge, 1 file at a time and found the file causing the problem was:

admin/includes/languages/english.php

The only line different to the working version according to winmerge was:

define('TEXT_PRODUCT_WEIGHT_UNIT','kgs');

I changed lbs to kgs the other day but I can't believe that caused it so I guess there must have been some corruption in the file when I saved it.

It's working fine with kgs now ok.

I noticed on another forum someone had a similar problem with the file application_top.

Thanks again for your help. Cliff.

carlvt88:

Separate question - when I press Modify under the order payment data, instead of opening a dialog to modify the payment, it opens a new window that brings shows the admin panel dashboard.

Has anyone seen this before I debug further?

Thanks,
I remembered JTheed had posted the fix to this here.. It will also be included in the upcoming SO release:

http://www.zen-cart.com/forum/showpost.php?p=867927&postcount=1664

Does this add on have the ability to update your customer with order information, for example:

payment received
order processing
order shipped
order delivered
order completed

I have it installed and am beginning to poke around a bit. But I don't see anything on tracking info which for me is probably the most important feature.

Thank you.

joyjoy:

Does this add on have the ability to update your customer with order information, for example:

order processing
order shipped
order delivered
order completedOrder status updates and notifications in Super Orders works the same way the default Zen Cart orders status updates works..

joyjoy:

payment received

I have it installed and am beginning to poke around a bit. But I don't see anything on tracking info which for me is probably the most important feature.

Thank you.Please read through the Super Orders readme.. It covers all the Super Orders features and discusses how Super Orders features work. (including the Super Orders payments) HTH

I've searched this thread and haven't found an answer to this though I would think it has to be here.

On the Batch Status Update page, is there a way to display the shipping name instead of the billing name, under the Customer heading? I package everything up and then check it off, but the names sometimes don't match so I have to do a little more digging to match them up, which slows me down. How would I go about changing this?

Thanks for your reply Diva. :smile:

Sooo...you're not able to add tracking to an order? I don't see it as an formal option. I guess I would just create the shipping information and update the customer via email.

How do I add additional payment methods to the drop down list?

Thank you!

joyjoy:

Sooo...you're not able to add tracking to an order? I don't see it as an formal option. I guess I would just create the shipping information and update the customer via email.If you are looking for a way to automate shipping and tracking information, this is not a formal option within the default Zen Cart orders either. Super Orders using the exact same status and orders comments functions as the default orders does.. Most store owners use the comments and order status functions for this. (Update store status, send customer notifications, etc)

You might take a look through the free add-ons for shipping tracking modules if you are looking for this functionality. I believe there are a number of free add-ons for USPS, UPS, and FedEx. I don't use any of them so I can't give you anymore information than that.

joyjoy:

How do I add additional payment methods to the drop down list?Payment system is covered in the readme. From the readme file, look for these sections:

Order Payment Tracking

Payment TypesThese sections explain the payment system and how to add new payment types..

a few more items..

joyjoy:

Does this add on have the ability to update your customer with order information, for example:
payment receivedYou can read more about the payment system in the readme file, but it should be noted that orders paid via credit card will have SO payment records entered automatically. As I have posted here in the support thread, that SO auto-payment generation will be extended to include PayPal paid orders in the upcoming release. (currently in development) All other (manual) payments types requires the shopowner to enter an SO payment record manually.

DivaVocals:

If you are looking for a way to automate shipping and tracking information, this is not a formal option within the default Zen Cart orders either. Super Orders using the exact same status and orders comments functions as the default orders does.. Most store owners use the comments and order status functions for this. (Update store status, send customer notifications, etc)

You might take a look through the free add-ons for shipping tracking modules if you are looking for this functionality. I believe there are a number of free add-ons for USPS, UPS, and FedEx. I don't use any of them so I can't give you anymore information than that..Let me clarify this just a little bit for anyone else reading..

**Q. **Can you add shipping tracking information using Super Orders??
**A. **Yes, using the orders status/comments system you can add order comments (including tracking data), update the order status, and send customers notifications when you add comments or update the order status.. This works EXACTLY the same in Super Orders as it does with the default Zen Cart orders functionality..

**Q. **Are there modules which allow the automated entry and customer notification of shipping tracking data.
**A. **Yes there are some modules which do this. To my knowledge, there isn't a single module which automates tracking for UPS, FedEx, and USPS. However there are a few individual modules for each of these shipping carriers. Please search the download section for these modules. Each has it's own support thread where you can get assistance with installation and support issues.

Hope this is a little clearer..

Thank you for your help.

I have installed Ty Tracker it works seamlessly with Super Orders.

Last question regarding this mod:
Is there a way to add additional update fields into Super Orders such as order shipped, order returned, etc?

Thank you.

joyjoy:

Last question regarding this mod:
Is there a way to add additional update fields into Super Orders such as order shipped, order returned, etc?The default order status/comments features could be used in this regard. You would need to add additional Zen Cart order statuses, and when you update the order status and/or comments, the comments section will reflect the time and date. The upcoming Super Orders release will also include the "admin only" style comments that are part of Zen Cart's 1.3.9 default orders.php.

If that is not what you are looking for, remember that it is open source software so there is always a way to customize Zen Cart and the add-ons anyway you like to achive a desired result. If you are uncomfortable with making the changes needed to adapt it to your own use, perhaps posting for paid assistance in the Commercial Help Wanted area may be of benefit to you.

Thank you very much for your response.

So if I'm getting this...it's possible to add additional update "types" but it would need to be done through the default zen cart coding?

Once I update the new update types will it still be able to function in the same was as far as notifying customers go? Thank you.

joyjoy:

Thank you very much for your response.

So if I'm getting this...it's possible to add additional update "types" but it would need to be done through the default zen cart coding?

Once I update the new update types will it still be able to function in the same was as far as notifying customers go? Thank you.Order statuses are a default Zen Cart function.. (which is the SAME in Super Orders as it is in the Zen Cart default orders.php) You simply add more order statuses and use them as you see fit..

I haven't been able to get the refund feature to work on Super Orders so I will be doing manual refunds via paypal. Is there a way to change the status update from "Processing" to "Refund" once this is done.

Thank you.

Nevermind, I think I figured it out.... :)

I'm having a problem updating from 2.0 Rev46 to 2.0 1.39 on ZC 1.38. The update mails generated by SO no longer include the comments defined in the Auto Comments fields in the SO configuration. The Status History is showing the right information but it is not send out to my customers. I've been searching the code for hours now but I simply can't find where I'm going wrong.

I know it must be in the super_orders_functions.php file since the emails are created here. I'm looking at this peace of code as the cause of my problem:

$status = $status_info->fields['orders_status_id'];
if (zen_not_null($status_info->fields['comments']) && $status_info->fields['comments'] != '' && $_POST['notify_comments'] == 'on') {
$notify_comments = EMAIL_TEXT_COMMENTS_UPDATE . $status_info->fields['comments'] . "\n\n";
}

I have to admit that have made edits to this file but even with the standard version supplied in the download the Auto Comments do not show in the emails. The SQL-file included with SO 2.0 1.39 does not seem to add anything to the database so I did not run it to preserve all my current data.

Can someone please point me in the right direction?

Hi,
I've just come across a small bug when doing a partial refund results in the balance due being £-0.00.

I have a customer who ordered 2 items.
He wants to exchange 1 item for a different size and return the other.
I issued a refund and used the edit order totals link to post a negative amount so the balance due would still be zero (see the line in red below) but here's what I got:

Sub-Total: £114.98
Refund 1 x Demon Flex Force Pro Short 2011 £-44.99
Shipping: £0.00
Total: £69.99
Amount Applied: £69.99
Balance Due: £-0.00
It's probably an easy fix for someone who knows the code but I can't find how to do it :(

It would be great to have a refund or cancel button next to each item on the order so you could post a refund and have the item highlighted on the invoice and packing slip as being refunded or cancelled.
I know this is not a very common situation though; where a customer returns an order for a partial refund and an exchange.
I'm just lucky I guess :unsure:

Post #1899 of this thread (http://www.zen-cart.com/forum/showpost.php?p=947046&postcount=1899) contains two graphics showing the layout of an order details page.

Between "Invoice No. ####" and the products listing are two grey tables:

• the topmost having four columns headed First Name, Payer Email, Trans Type and Currency
• that underlying has two columns headed Order Refunds and Voiding Order Authorizations.

As neither of these two tables appear in my superorders setup, I am wondering whether they are part of the superorders setup or part of the core or other mod.

Thanks

If you read through all the posts leading up to that particular one you would see that this is the payments notification section which appears in different variations if orders are paid via PayPal, Authorize.net or Linkpoint.. This is core Zen Cart functionality which is included in Super Orders as super_orders.php is based on the default orders.php..

dw08gm:

Post #1899 of this thread (http://www.zen-cart.com/forum/showpost.php?p=947046&postcount=1899) contains two graphics showing the layout of an order details page.

Between "Invoice No. ####" and the products listing are two grey tables:

• the topmost having four columns headed First Name, Payer Email, Trans Type and Currency
• that underlying has two columns headed Order Refunds and Voiding Order Authorizations.

As neither of these two tables appear in my superorders setup, I am wondering whether they are part of the superorders setup or part of the core or other mod.

Thanks