USPS does not work for me "We are unable to find a USPS shipping quote suitable..."

I do have root access to my server. I have no idea where the php.ini file is or how to download it and then upload it via Putty (I am a neophyte when it comes to unix).

I emailed my hosting company. I have no idea why they are not answering the tech support phones. It's supposed to be 24/7 tech support. I'm getting orders via my store and I can't see what people ordered because IPN isn't working due to fsockopen.

Frustrating.

Just want to thank you again for your help and let you know that I finally got a hold of tech support and they fixed the problem. BTW, for those who may come across this later, find a script on the web that tests fsockopen (there's one in this forum) to determine if that's really the problem. Then, if it is, contact your hosting support.

USPS and Paypal IPN now work as they should. Awesome!:clap:

I'm actually getting this now, sometimes the module works, sometimes it doesn't.. I've re-installed till my fingers turned blue and I can't figure it out.

Here is the debug email:

Any ideas?

Just tried again, same person, same session, just reloaded the page and now I get:

<RateResponse><Package ID="0"><Service>EXPRESS</Service><ZipOrigination>91403</ZipOrigination><ZipDestination>94582</ZipDestination><Pounds>0</Pounds><Ounces>2</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>4</Zone><Postage>17.45</Postage></Package><Package ID="1"><Service>FIRST CLASS</Service><ZipOrigination>91403</ZipOrigination><ZipDestination>94582</ZipDestination><Pounds>0</Pounds><Ounces>2</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>4</Zone><Postage>1.34</Postage></Package><Package ID="2"><Service>PRIORITY</Service><ZipOrigination>91403</ZipOrigination><ZipDestination>94582</ZipDestination><Pounds>0</Pounds><Ounces>2</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>4</Zone><Postage>4.80</Postage></Package><Package ID="3"><Service>PARCEL</Service><ZipOrigination>91403</ZipOrigination><ZipDestination>94582</ZipDestination><Pounds>0</Pounds><Ounces>2</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>4</Zone><Postage>8.25</Postage></Package></RateResponse>

Does anyone have an idea why this is occuring, is it USPS? I know what the 500 error indicates, but why does this continue to happen?

The USPS server is hiccuping today.

Damn.. USPS is still down for me. I added some more Debugging into the Debug email since the emails I was getting were empty.
This is what I got:

Server: production.shippingapis.com

Request:
/shippingapi.dll?API=Rate&XML=%3CRateRequest+USERID%3D%224373DRET5011%22%3E%3CPackage+ID%3D%220%22%3E%3CService%3EEXPRESS%3C%2FService%3E%3CZipOrigination%3E90010%3C%2FZipOrigination%3E%3CZipDestination%3E90036%3C%2FZipDestination%3E%3CPounds%3E1%3C%2FPounds%3E%3COunces%3E2%3C%2FOunces%3E%3CContainer%3ENone%3C%2FContainer%3E%3CSize%3EREGULAR%3C%2FSize%3E%3CMachinable%3EFalse%3C%2FMachinable%3E%3C%2FPackage%3E%3CPackage+ID%3D%221%22%3E%3CService%3EPRIORITY%3C%2FService%3E%3CZipOrigination%3E90010%3C%2FZipOrigination%3E%3CZipDestination%3E90036%3C%2FZipDestination%3E%3CPounds%3E1%3C%2FPounds%3E%3COunces%3E2%3C%2FOunces%3E%3CContainer%3ENone%3C%2FContainer%3E%3CSize%3EREGULAR%3C%2FSize%3E%3CMachinable%3EFalse%3C%2FMachinable%3E%3C%2FPackage%3E%3C%2FRateRequest%3E

Response:

Just called USPS at Telephone: 1-800-344-7779 (7:00AM to 11:00PM ET)
They have confirmed servers are down till tomorrow morning.

Thanks for the update that the USPS servers are down and that they cannot respond with any shipping quotes until they are fixed sometime tomorrow ... :smile:

Awesome, thought it was just me. Thanks everyone, I'll take a look tomorrow morning and post the results. Thanks again.

Looks to me as though it's back up. Re-activated USPS shipping and the quotes came right up at checkout.

Ditto, except First Class Mail is missing :no:

They must still be fooling with it as it's back not working for me.

First Class is back, all looks well.. So far.

It keeps going down every several minutes for me.

I did some research and see this isn't the first time this has happened.

I'm going to write some sort of alert for my system that will initialize the flat rate shipping and notify me whenever this happens.

On an off note; I haven't been around for a bit and see everything here has changed , all my previous posts are gone and my username is spelled incorrectly.

What happened?

Ken

whietwidower:

On an off note; I haven't been around for a bit and see everything here has changed , all my previous posts are gone and my username is spelled incorrectly.

What happened?

Ken
Um ... usernames don't just get "changed". And ... posts don't just disappear. The posts made by your self-misspelled username are exactly those made by you using that username. Posts made under another username will ... appear when you use that username.

And, as you said yourself, this is entirely off topic, and not for discussion in this thread.

DrByte:

Um ... usernames don't just get "changed". And ... posts don't just disappear. The posts made by your self-misspelled username are exactly those made by you using that username. Posts made under another username will ... appear when you use that username.

And, as you said yourself, this is entirely off topic, and not for discussion in this thread.

I probably did have a another account my apologies.

USPS Down yet again?

It's back up again

Kim:

Call USPS and double check they have you on the production server and check your credentials.
wow...this post was all i needed
thanks

Thanks for the update that your USPS shipping issue was due to not having your account activated on the production server with USPS ...

NOTE: Sometimes, even after your account has been activated, there are times when it never hurts to re-check with USPS just in case that has deactivated ...

This is a good time to ensure that you have the current Security Patches and Updates which includes the USPS January 4, 2010 changes at:
http://www.zen-cart.com/forum/showthread.php?t=131115

and to apply the Known Bug Fixes at:
http://www.zen-cart.com/forum/showthread.php?p=839122#post839122