Protx VSP Direct 3.x

Hi

Sorry first of all if I am asking a dumb question here but have spent a lot of the day tryiing to get things working and sense of humour starting to waver!

I am doing a test transaction with my UK Maestro Card (and also with the test details supplied with the mod) and I am getting a big red box up with:

Your card could not be authorised! Did you enter the correct 3D-Secure password? If not, please try again, otherwise please try another card. If you are still having difficulties please contact us for further assistance.
(4046 : 3D-Authentication required. Cannot authorise this card.)

Is this easy to put right? I am not getting any option to actually enter any password.

Many thanks.

Rob

Hi Rob,

robsnowden:

Is this easy to put right? I am not getting any option to actually enter any password.

It sounds like you're most of the way there, the module appears to be installed correctly, the error you are reporting is an account settings problem. I'll contact you privately about how to fix this as it wouldn't be of much interest to others on this forum! :)

All the best...

Conor

cool - thanks!

Rob

Hi Conor,

Thanks for the upgraded module - it looks good. I've got a problem with it though! When on the final stage of the checkout screen under this part of the screen

Your Card Issuer's 3D-Secure Authorisation Page is displayed below. Please complete the form your Card Issuer presents you with so that your card can be securely authorised. Your order will then be created.

If your card isn't registered for 3D-Secure your Card Issuer may include a link below to register your card now. Alternatively, they may even offer the facility to skip 3D-Secure authorisation at this time. If so, a means to do so will also be displayed below (not all Card Issuers offer this facility).

there is a 'page not found'.

I have the protx_direct_3d_secure_iframe.php in my public_html folder. Any idea what's wrong?

Many thanks,

Gary :smile:

Hi Gary,

HandcraftedUK:

Thanks for the upgraded module - it looks good.

Thanks for the nice comments! It was a huge amount of work and it seems to have been worth it... all your stores look much more professional now....

...once they're working of course! :)

HandcraftedUK:

I've got a problem with it though! When on the final stage of the checkout screen under this part of the screen

there is a 'page not found'.

If you have the file uploaded in the correct place and are still getting a 404 then it's highly likely that you have some SEO contribution installed which is rewriting the name of the file and therefore resulting in it not being found.

The only way for me to know if this is what's happening or to fix it is if I can log into your site and debug.. I'll contact you privately for the details.. thought others might like to have this in the thread though in case it happens to them too!

All the best...

Conor

Hi Conor,

Hope you are well.

I have customers who sometimes place orders by telephone. I understand there is no way to create an order via the admin interface. Suggestions on other posts say to use Master password where you can log in as a customer using an admin password. This sounds fine so far...

The question is would/could the card that was used ask for a 3D secure password?

FYI I am using Protx Direct 3.4.2
Many thanks

Vishal

Hi Vishal,

vp143:

Hope you are well.

Thanks very much for the nice comments. Coincidentally I had a review at the hospital today and the news was reasonably good so I'm fairly happy right now. :)

vp143:

I have customers who sometimes place orders by telephone. I understand there is no way to create an order via the admin interface. Suggestions on other posts say to use Master password where you can log in as a customer using an admin password. This sounds fine so far...

The question is would/could the card that was used ask for a 3D secure password?

That is a very handy thing to be able to do but I'm afraid it will never be possible with 3D-Secure. 3D-Secure is the online equivalent of Chip-n-Pin and so each customer has to keep their password private; they choose it themselves and are forbidden by their bank from disclosing it to others. You are breaking the law if you enter a 3D-Secure password for someone else. Few cards require 3D-Secure authorisation at this time so you can still use the above system to charge them, but for cards that do require it (like Maestro) you cannot legally enter details on behalf of a customer.

That isn't great news for store owners but I do believe it's a good idea for the security of card transactions!

All the best...

Conor
Ceon

Great news on the health front Conor

:clap:

Conor,

Glad to hear there is good news regarding health.

I understand store owners should not be entering passwords for 3D secure.

Currently, we take telephone orders by going directly to VPS Admin interface and take payment for Maestro without needing to enter the password of the customer. So I was thinking could this be possible to do through Zen Cart. It would be nice to keep all orders going through the same channel.

Vishal

Hi Vishal and Brinley,

Thanks to both of you for your support! :-)

vp143:

Currently, we take telephone orders by going directly to VPS Admin interface and take payment for Maestro without needing to enter the password of the customer. So I was thinking could this be possible to do through Zen Cart. It would be nice to keep all orders going through the same channel.

It would be possible if the module sent through a "Don't use 3D-Secure" message or, possibly if it indicated that the transaction type was MOTO rather than e-commerce.

This would have to be custom coded to work with whatever software you are using to put orders through the admin. Please get in contact with me privately and let me know what software (extra modules to handle admin side payments) you are running etc. and I'll see if a bit of code can be written to let you do what you want to do!

All the best...

Conor
Ceon

Hi Guys,

I'm about to go live with a store using Protx Direct. Everything's gone smoothly but I'm having some trouble with Crypt_blowfish. Having spoken to my hosting provider they say I need to install packages for my VSP using yum. The only thing I can find using yum via command line is perl-crypt-blowfish. I installed this but no change. If I use the manual method for installing PEAR Crypt_Blowfish described in the FAQs on the Ceon site the warning in admin goes away but I get a blank page at checkout_confirmation. Presumably this means I don't have access to PEAR?

Cheers
Gary

Hi Gary,

blackroom:

Presumably this means I don't have access to PEAR?

If the warning doesn't appear in the admin but does in the catalog then, yes, you haven't got access to PEAR. If your host isn't good enough to give you access you can manually copy all the PEAR files into your store's root folder.

Please contact me privately if you'd like to know how to do this, it's not a procedure than many here would need to know!

All the best...

Conor

I have already emailed Conor a few times regarding this module, mostly to praise him, but I thought I would also publically thank him for this module.

It is a very professional piece of work and I would highly recommend it to everyone who uses Protx (or is thinking about it). We have only been using it for 10 days now but our churn rate (ie customers who register but don't then order) has gone from about 20% to <1%. I would say the module paid for itself within the first 3 days due to this! We paid £50 for the module but to be honest we would have paid £500.

Additionally, for those of you who are still using PayPal or Nochex you really ought to investigate merchant facilities, on average we are saving over £1 per transaction in fees, which as you can imagine brings a very very big smile to my face :-)

Thanks Conor!

Hello,

Im a bit confused on how to integrate Protx Direct with my Zen-Cart shop. Am I supposed to use a module downloaded from Protx or a module downloaded here in Zen-Cart?

Thx

Have a look at Conor's site - dev.ceon.net/web/zen-cart/protx_direct

Full details there. Great modules and great support!

Regards

Brent

I went to Conor's site and downloaded the mod version 2.4.2 for Zen Cart 1.3.x

When I checked the files against the installation stated on Conor's site, some files are missing?

admin/includes/extra_datafiles/protx_direct_database_tables.php
admin/includes/functions/extra_functions/protx_direct_functions_file_system.php
admin/images/ceon_button_logo.png
includes/auto_loaders/config.protx_directDebugWarning.php
includes/auto_loaders/config.protx_directSessionCleaner.php
includes/classes/observers/class.protx_directSessionCleaner.php
includes/classes/class.protx_directCardValidation.php
includes/classes/class.protx_directDebugWarning.php
includes/extra_datafiles/protx_direct_database_tables.php
includes/extra_datafiles/protx_direct_filenames.php - MISSING
includes/functions/extra_functions/protx_direct_functions_file_system.php
includes/languages/english/extra_definitions/protx_direct_cards_accepted_sidebox.php - MISSING
includes/languages/english/modules/payment/protx_direct.php
includes/languages/english/checkout_protx_direct_3d_secure.php - MISSING
includes/modules/pages/checkout_protx_direct_3d_secure/header_php.php - MISSING
includes/modules/payment/protx_direct/protx_direct_admin_notification.php
includes/modules/payment/protx_direct.php
includes/modules/sideboxes/protx_direct_cards_accepted.php - MISSING
includes/templates/template_default/images/card_icons/*.png (All files in this directory!)
includes/templates/template_default/sideboxes/tpl_protx_direct_cards_accepted.php - MISSING
includes/templates/template_default/templates/tpl_checkout_protx_direct_3d_secure_default.php - MISSING
protx_direct_3d_secure_iframe.php - MISSING

Some of the above files are missing from the zip file? Where can I get the full module?

Thx

Hi,

Berserker:

When I checked the files against the installation stated on Conor's site, some files are missing?

You may not have noticed that there are two versions of the software. If you check against the documentation that comes with the version you have downloaded you'll find that you aren't missing any files for your version. Only version 3.x has these extra files (and the docs on the site refer to this version).

I hope you like our software! :)

All the best...

Conor

Sorry about that. I thought the installation included in the zip file and your site are the same so I was following the one on your site.

By the way, and tips on how to style the following and how can I test them?

.ErrorInfo
.ExtraErrorInfo

Thx again!

Hi,

Berserker:

Sorry about that. I thought the installation included in the zip file and your site are the same so I was following the one on your site.

No problem. :)

Berserker:

By the way, and tips on how to style the following and how can I test them?

It depends on your template what looks good to you. We use:

h3.ErrorInfo {
    margin-top: 0;
}
p.ExtraErrorInfo {
    margin-top: 0.6em;
}

You can test them by putting the module into test mode and trying out a test card transaction but enter incorrect details... the error messages displayed use the above styles.

All the best...

Conor
Ceon

Ok, I managed to set up Protx Direct and all the test are successful. Just wondering, when you process a refund in Protx VSP Admin, is it supposed to show as refunded in Zen Cart admin as well or you have to do it manually?

Thx