QuickBooks Merchant Service

Searched through this thread but unable to find a resolution. I have setup and configured qbms on zencart 1.3.9h. I am getting the following error...

Validation Error: Please check your billing address and CVV code for accuracy and resubmit your transaction.

However when I check my credit card, I have been charged the amount. So customers are being charged but no order is recorded. Please help.

Looking at my account again I see the transaction then right above it I show a credit - like it was charged then reversed.. hmmm

Interesting situation. One real key here is that your card has not been charged (contrary to your original post). That would have been of real concern. The message you are getting can ONLY be generated by one return code from the QBMS server. That particular code means one of the following occured at the server:

Incorrect Card Verification Code
Incorrect Zip Code
Incorrect Street Address
Incorrect Street Address and Zip Code
Card Verification Code not available
Street Address and/or Zip Code not available

I have a recollection of someone else having a similar issue way back... and the solution was for them to carefully review their "security" settings on their account at QBMS. If you have changed the defaults - then the charge may be rejected (although initially approved according to defaults). Can you check those? If you have very strict security requirements, above and beyond the default QBMS settings on the account, you may see this behavior.

I don't remember off the top of my head what the default is - but it does allow one to be wrong (such as zip) but not two (such as zip AND CVV). That is, in my opinion, the source of the issue. If that is the case, then this isn't an issue with the module - as it's correctly reporting the return codes from QBMS - but rather the sort of strange way that QBMS handles rejections based on non-default security settings.

Make sense?

I'm a customer service agent at Intuit. For the type of account (e-commerce or web store are the names we use) that works with zen cart you have the ability to refuse to process any transaction that fails to verify the billing address or the 3 digit code from the back (called CCV, CVV, among other TLA's).

You could have your zen cart or your Intuit e-commerce (or both) settings to refuse transactions that don't pass the address or CCV check. The way that is shown in your processing is the sale goes through (it's approved) and then immediately the system sends a void to back out the transaction that was just approved.

The merchant service center is where you would control your Intuit settings for this (merchantcenter.intuit.com). When you log into your account you can change those settings on the account menu. It's recommended you require everything to pass before accepting the transaction because web sales are notorious for fraud.

I hope that helps. :)

Joshua R. Godinez
Merchant Services Representative, Intuit
[email protected]

Good info Joshua - thanks!

I thought I remembered (way back in the retired neurons part of the brain) that QBMS handled certain validation failures that way. Glad you clarified that definitively.

I am trying to code it so that this module would be shut off if USPS is chosen as shipping method. I added this line to the qbms.php file with no luck....

if (MODULE_SHIPPING_USPS_STATUS($this->code)) {
      $this->enabled = ((MODULE_PAYMENT_QBMS_STATUS == 'True') ? true : false);
    }

The result was the qbms module not showing up in the admin for install at all!
Any help would be greatly appreciated.

mikestaps:

I am trying to code it so that this module would be shut off if USPS is chosen as shipping method. I added this line to the qbms.php file with no luck....

if (MODULE_SHIPPING_USPS_STATUS($this->code)) {
$this->enabled = ((MODULE_PAYMENT_QBMS_STATUS == 'True') ? true : false);
}

> 
> The result was the qbms module not showing up in the admin for install at all!
> Any help would be greatly appreciated.


Just tried this code with no better luck

//BOF turn off QBMS for USPS shipping
if (MODULE_SHIPPING_USPS_STATUS(true)) {
$this->enabled = false;
}
//EOF turn off QBMS for USPS shipping

I have v1.3.9h Zencart. I do not see an option under

1.Copy the files to your catalog directory.
2.Log in to the admin Panel, Locate Modules‐> Payment
3.Find “Pay by Credit Card” “qbms” on the list, and select it
4.Click “Install”
5.Your Done with the install, Now you have to configure it.

Is this for an older version of zencart?

This is what I have with the v1.3.9h zencart.
Admin Panel, Modules, Payment

Authorize.net (SIM) authorizenet
Authorize.net (AIM) authorizenet_aim
Authorize.net - eCheck authorizenet_echeck
Cash on Delivery cod
The Zen Cart FREE CHARGE CARD freecharger 0 default
FirstData/Linkpoint/YourPay API linkpoint_api
Check/Money Order (not configured - needs pay-to) moneyorder 0 default
PayPal Website Payments Standard - IPN PayPal
PayPal Website Payments Pro PayPal
PayPal Express Checkout

sounds like you forgot a file. it works great for me and i use the new cart

:clap:Just a quick note to let you know that we LOVE this mod. Very easy to install and works for all of our store fronts. We couldn't ask for more!

one note for people installing the folder is the includes on the user side or root not the admin>includes folder on your server.

I've had several years of the 1.0 version successfully processing many transactions. Thank you for such an excellent port! With the most recent upgrade, I am experiencing an issue that cptok said may happen.

cptok:

Zen will show these "real" duplicate transactions as identical orders with identical transaction and auth ID's so please be aware of that.

I've successfully upgraded my cart to 1.3.9h. After confirming that, I upgraded QBMS from 1.0 to 1.9. Ran a legitimate production transaction and it processed without a hitch creating one order. Since that test, I have had three duplicate orders/transactions. One duplicated the order and the QBMS transaction, which I had to manually refund. The other two only had duplicate orders (different order IDs) yet the customer's cards weren't charged twice.

I also noticed on the legitimate test transaction I made, there was the line in the order's status history: > [CC PMT] [Visa] AUTH: 000000 TransID: MA0000000000I zero'ed out the AUTH and TransID for web safety. Above the Products section within the order screen, it gives me information about the credit card type, name, last four digits and expiration. Since that transaction, not a single credit card order has had any of that information. Why would it just stop posting those status updates and the credit card info? Nothing changed from the test order to normal production mode.

All the files have been checked with WinMerge and are identical. I'm having to "cancel" the duped orders and that doesn't actually cancel the order, putting the product back in stock and removing the sale from the sales reports. Anyone have any advice?

Thank you for your thoughts!

I have attached an image showing the Orders area with the duplicate orders. Another three order dupe yesterday. Colors are dupes, black is a normal order.

Could it be that people are pressing the complete/submit order button more than once as they wait for the server to respond? Thanks!

Using Zencart v1.3.9h

I am having an issue with the QBMS module. I get the following error when trying to use a credit card.,..

"The credit card number starting with 5581 was not entered correctly, or we do not accept that kind of card. Please try again or use another credit card."

any ideas?

Anybody looking at implementing the "Payment Wallet" feature? We're wanting this feature so that we can store the tokens for future charges while still remaining PCI compliant.

Just wondering if anyone had already gone down this road yet (or contemplating it) before we get started on our own.

This is in regard to my previous posts 393 and 394. After quite a bit of diagnosis, the problem was rooted in the email setting.

After our site's successful upgrade, we enabled SMTPAUTH as our email setting. It had run on PHP successfully for a few years. Even with the correct settings SMTP and SMTPAUTH would not work and was causing duplicate orders within the QBMS module. Paypal was not affected because the user was directed away from our site for the credit card processing.

Again, this is all due to incorrect email settings, not the QBMS module. Thanks again for a very solid contribution. We used 1.0 up until last month without a hitch.

Sorry to seem dense, BUt I am a bit confused. I have a client that wants to use QuickBooks on their cart and they use the Manufacturing & Wholesale
version. Can this be tied in and of so how?

Thanks,
Kelly

Hello,

I installed qbms and it works nicely, but it hides the credit card number in the zen admin section. Normally that would be fine, but I have people who make monthly contributions via credit card and I input these manually through quickbooks so I need to access the cc info myself. Is there any way to tweak this add-on so that ALL cc info appears in the admin section except the middle digits like the standard cc processor?

I appreciate it.

akyeame:

Hello,

I installed qbms and it works nicely, but it hides the credit card number in the zen admin section. Normally that would be fine, but I have people who make monthly contributions via credit card and I input these manually through quickbooks so I need to access the cc info myself. Is there any way to tweak this add-on so that ALL cc info appears in the admin section except the middle digits like the standard cc processor?

I appreciate it.

You would need the Ceon Manual Card module found here:
http://www.zen-cart.com/index.php?main_page=product_contrib_info&products_id=1277