Help! Orders are NOT recording

I too am encountering this issue. Nice to see that I'm not the only one and that it is PayPal related.

Thanks everyone!

I guess I meant to ask, is this something that will require a ZenCart update of some sort? I assume that the Zen Cart developer work with PayPal and are up to date on the updates that may impact our stores?

I guess its time to buy these guys some coffee, I think today may be a long day for them. :blush:

That's strange. I am also getting this problem today but I contacted a friend in the UK who also uses Zen Cart and she isn't getting this issue. Are you guys on Blue Host? As I have been made aware that they made changes to their server last night and just waiting for someone more techie to look at this issue. Nikki x

I'm with Dreamhost...

I have just received this response from PayPal as I submitted a ticket earlier:

Greetings,

Thank you for your question. I apologize for the difficulty you have had. PayPal is currently experiencing a backlog of IPN. We are working to resolve this backlog as soon as possible. Once this has been resolved, we will follow up with you via this ticket.

bunnyzoe:

That's strange. I am also getting this problem today but I contacted a friend in the UK who also uses Zen Cart and she isn't getting this issue. Are you guys on Blue Host? As I have been made aware that they made changes to their server last night and just waiting for someone more techie to look at this issue. Nikki x

It's nothing to do with hosting and clearly PP's fault they have admitted as much, they made changes last night and those changes have left IPNs not doing what they're supposed to.

I'm starting to get emails in as well about this issue from UK clients - just posting to keep this topic going untill it has been resolved by paypal.

Got the paypal devloper forum on refresh!

Same here.. Although this is bad, I'm really glad I'm not the only one having the issue..

I've put a note up on my site, telling customers that we can't process PayPal orders as from this moment, but hope to be back really soon.

something like that anyway

Anyone have any information on how long this is gonna take?

Hello

Recommend that you or your clients log the fault with paypal

If you have questions, contact PayPal Merchant Technical Services by filing a ticket under contact support (refer to ID: Live Site-945) at https://www.paypal.com/mts/

and keep an eye on

http://www.pdncommunity.com/t5/blogs/blogpage/blog-id/mts_updates

Pain in the bottom but hopefully paypal will resolve asap.

We have had this issue today, we are using the Push Paypal Mod to move the orders to the database until the issue is resolved.

http://www.zen-cart.com/index.php?main_page=product_contrib_info&products_id=84

HTH's :smile:

I have a note on my store telling my customers to check out using the Cheque/Postal order option. At least this way I get the order and then can manually send them a PayPal invoice.

Sorry - my mistake!

This is happening to me also as of this afternoon (EST). I am in Florida. Three orders placed, three PayPal confirmation of payment received and no log of my orders in ZEN. :(

does express checkout experience the same problem for IPN?

PayPal had an issue today.. but it now has been resolved: http://www.pdncommunity.com/t5/Live-Site-Status/bg-p/mts_updates

My question, is now that it is all fixed how do I find out what my customers ordered (other than calling the UK from the USA)?

I was hoping that I could find something in my logs.

Anybody have an idea how to get PayPal to resend the last few orders?

Nope the issue that has been resolved is for another issue (946)

The IPN is still outsanding issue (945)

OMG! I guess I picked the wrong day to test my store. Been trying to figure out why my paypal trans. are not comeing back to my site for 8 hours straight. Now I know, it's paypal! Luckily it is working now. Need a cold one!

None of my stores are.....

Has anyone else had any joy?

The IPN problem still there! so yet solved!

But I just switched to Paypal express checkout, and it works!

Setting up need about 30 mins.. but I think everybody can try this out!

Has anyone had any luck? paypal still says they are working on it. Wonder how many carts this has affected worldwide!?!