Help! Orders are NOT recording

PayPal fixed this issue at midnight: http://www.pdncommunity.com/t5/Live-Site-Status/Live-Site-945-3-Resolved-Instant-Payment-Notifications-IPN-is/ba-p/158035#A470

I've just had an order come through correctly so I'm happy!

(And I used the Push PayPal mod as mentioned previously to recover all the missing orders from earlier in the day http://www.zen-cart.com/index.php?main_page=product_contrib_info&products_id=84 )

Rob

If PayPal's IPNs haven't arrived, you can go into your PayPal account and check off the ones that have failed and ask them to re-send them.
If you have several listed there, I suggest trying one of them and watching it work. Then do the rest.

One more reason why I strongly recommend Express Checkout over IPN/Standard, since Express doesn't have this IPN limitation.

DrByte:

If PayPal's IPNs haven't arrived, you can go into your PayPal account and check off the ones that have failed and ask them to re-send them.
If you have several listed there, I suggest trying one of them and watching it work. Then do the rest.

DrByte, for the life of me I can't figure out how to check off the ones and re-send them. Can you explain this a little more. I only have two order that don't have any info: products ordered, shipping address, shipping options. I would love to try to re-send them and see if it works. Otherwise I will be making a few international calls or sending out emails asking for the info from the customers themselves. Thanks!

Oh, as for the express checkout... I am a Website Payments Pro customer. If I went with the Express checkout option would I need to cancel the other?

again thanks for your support.

jasmel:

DrByte, for the life of me I can't figure out how to check off the ones and re-send them. Can you explain this a little more.

In your PayPal account, in the My Account tab, go to the History menu and choose the IPN History option. Tick the relevant boxes and press "Resend selected".

Rob

Rob,

I just downloaded that Push thing..

It seems simple to say copy all enclosed files to the root.. but I am easily confused so, just verifying..

The zip file that I downloaded had a folder called paypal_sessions_yadayadayada
Inside this folder there is a folder called Catalog (this is the level where the readme is)
Inside of Catalog are the folders Admin and Includes..

So, which level is it that I am copying to?

Am I copying the Catalog folder over?
or am I copying the items from the Admin and Includes into those folders?

Thanks for any help...

madmouse:

In your PayPal account, in the My Account tab, go to the History menu and choose the IPN History option. Tick the relevant boxes and press "Resend selected".

Rob

That's the problem I can't find the IPN History option:

jasmel:

That's the problem I can't find the IPN History option:

It's not where your arrow is! Closer to the top, you have the main tabs - My account, Send Money, etc. Below that Overview, Add funds, Withdraw then History - go to that drop down and you should see it.

Rob

madmouse:

It's not where your arrow is! Closer to the top, you have the main tabs - My account, Send Money, etc. Below that Overview, Add funds, Withdraw then History - go to that drop down and you should see it.

Rob

I guess that is the problem the History link isn't a drop down. The screen shot is taken after clicking the "History" hyperlink. *Note the orange "History" heading on the page.

Wonder if my account is set up wrong. I have a business account with Websites Payment Pro.

hmmmm - looks like I will have to download the "Push" thing you installed.

got it! it was a Firefox issue. I loaded the same page in IE and see the javaScript drop down. Thanks!

Madmouse Rob,

I just downloaded that Push thing..

It seems simple to say copy all enclosed files to the root.. but I am easily confused so, just verifying..

The zip file that I downloaded had a folder called paypal_sessions_yadayadayada
Inside this folder there is a folder called Catalog (this is the level where the readme is)
Inside of Catalog are the folders Admin and Includes..

So, which level is it that I am copying to?

Am I copying the Catalog folder over?
or am I copying the items from the Admin and Includes into those folders?

Thanks for any help...

stubbdog:

Madmouse Rob,

I just downloaded that Push thing..

So, which level is it that I am copying to?

Am I copying the Catalog folder over?
or am I copying the items from the Admin and Includes into those folders?

Thanks for any help...

First change the admin folder name to the name that you called your admin folder. (if you haven't renamed this you might be at risk later on)

Then copy the two folders ("admin", and includes) into your store folder (might be the root of your domain or domain/store/)

Make sure you edit the files as instructed (password etc...)

I just installed this and it works like a charm!

jasmel:

Oh, as for the express checkout... I am a Website Payments Pro customer. If I went with the Express checkout option would I need to cancel the other?
If you're using Website Payments Pro on your store now, then you are also required to be using Express Checkout on your store too. (If you're only using Pro for the sake of Virtual Terminal, then that "requirement" doesn't apply.)

If you do enable Express Checkout on your store, you should go to the Standard/IPN module settings in your admin and click "Remove" to cause the Standard module to no longer be used.

There's nothing to "cancel" by going to Express Checkout.

v1.3.8 does not point to the /extras directory ... it is setup correctly ...

Zencart Version: v1.3.9d
Database: Mysql 5.0

I've got the problem after I upgraded to v1.3.9d

It seems that there is no communication problem between paypal and my server.

These are the result after I run
http://www.lizfelice.com/ipn_main_handler.php

Nothing to process. Please return to home page.

http://www.lizfelice.com/extras/ipncheck.php

IPNCHECK.PHP - Version 1.3.9

CURL RESPONSE RECEIVED - Communications OKAYIPN TESTING - Response Received via CURL -- COMMUNICATIONS OKAY

IPN TESTING - Confirmation/Validation response with fsockopen(): FSOCKOPEN() RESPONSE RECEIVED - Communications OKAY
Default method likely to be used for communications is: CURL, with the fallback method being FSOCKOPEN if possible.Script finished.

The ipn log after transaction was made

Jun 29 2010 5:55 -- IPN PROCESSING INITIATED.
*** Originating IP: 66.211.170.66 notify.paypal.com

Jun 29 2010 5:55 -- Breakpoint: 0 - Initializing debugging.

Jun 29 2010 5:55 -- Breakpoint: Flag Status:
isECtransaction = 0
isDPtransaction = 0

Jun 29 2010 5:55 -- IPN INFO - POST VARS received (sorted):
Array
(
[business] => lxxxx@#####.com
[charset] => Big5
[custom] => zenid=pmtpe85jkrju4o1hpb7e80seu6
[first_name] => ##o
[handling_amount] => 0.00
[item_name] => LizFelice by DoubleBat Purchase
[item_number] => Store Receipt
[last_name] => ### ###
[mc_currency] => USD
[mc_gross] => 0.10
[notify_version] => 3.0
[payer_email] => en****@#####.com
[payer_id] => E8BRQ****
[payer_status] => verified
[payment_date] => 22:59:31 Jun 27, 2010 PDT
[payment_gross] => 0.10
[payment_status] => Pending
[payment_type] => instant
[pending_reason] => multi_currency
[protection_eligibility] => Ineligible
[quantity] => 1
[receiver_email] => lxxxx@#####.com
[receiver_id] => R4JZ**
[resend] => true
[residence_country] => HK
[shipping] => 0.00
[tax] => 0.00
[transaction_subject] => zenid=pmtpe*****4o1hpb7e80seu6
[txn_id] => 07L8SM336*
[txn_type] => web_accept
[verify_sign] => An5ns1*UdW4ErQK4qi4-uaymVbfJFEig9DYpPHhi
)

Jun 29 2010 5:55 -- IPN INFO - POST VARS to be sent back (unsorted) for validation (using CURL):
To: www.paypal.com:80
Array
(
[cmd] => _notify-validate
[handling_amount] => 0.00
[payer_id] => E8BRQ****
[shipping] => 0.00
[charset] => Big5
[payment_gross] => 0.10
[verify_sign] => An5ns1UdW4ErQK4qi4-uaymVbfJFEig9DYpPHhi
[item_name] => Li****** Purchase
[pending_reason] => multi_currency
[txn_type] => web_accept
[receiver_id] => R4*******JZ**
[mc_currency] => USD
[transaction_subject] => zenid=pmtpe4o1hpb7e80seu6
[custom] => zenid=pmtpe85jkrju4o1hpb7e80seu6
[protection_eligibility] => Ineligible
[payer_status] => verified
[first_name] => ##
[mc_gross] => 0.10
[payment_date] => 22:59:31 Jun 27, 2010 PDT
[payment_status] => Pending
[quantity] => 1
[business] => lxxxx@#####.com
[item_number] => Store Receipt
[last_name] => ### ###
[txn_id] => 07L82718SM336471V
[resend] => true
[payment_type] => instant
[notify_version] => 3.0
[payer_email] => ad***@#####.com
[receiver_email] => lxxxxx@#####.com
[tax] => 0.00
[residence_country] => HK
)

Jun 29 2010 5:55 -- CURL OPTS: Array
(
[10002] => https://www.paypal.com/cgi-bin/webscr
[47] => 1
[10015] => cmd=_notify-validate&handling_amount=0.00&payer_id=E8QEBRQDF3K5Y&shipping=0.00&charset=Big5&payment_gross=0.10&verify_sign=An5ns1Kso7MWUdW4ErQKJJJ4qi4-ABouaymVbALhr7fJFEig9DYpPHhi&item_name=L********+++Purchase&pending_reason=multi_currency&txn_type=web_accept&receiver_id=R4MEX37KCJZLG&mc_currency=USD&transaction_subject=zenid%3Dpmtpe85jkrju4o1hpb7e80seu6&custom=zenid%3Dpmtpe85jkrju4o1hpb7e80seu6&protection_eligibility=Ineligible&payer_status=verified&first_name=Lo&mc_gross=0.10&payment_date=22%3A59%3A31+Jun+27%2C+2010+PDT&payment_status=Pending&quantity=1&business=lxxxx%40#####.com&item_number=Store+Receipt&last_name=###+###&txn_id=07####18##33####V&resend=true&payment_type=instant&notify_version=3.0&payer_email=a**%40#####.com&receiver_email=lxxxx%40#####.com&tax=0.00&residence_country=HK
[13] => 45
[78] => 30
[41] => 0
[42] => 0
[52] => 0
[19913] => 1
[64] => 0
[81] => 2
[75] => 1
[74] => 1
[84] => 2
[10018] => Zen Cart(tm) - IPN Postback
)

Jun 29 2010 5:55 -- CURL response: VERIFIED

Jun 29 2010 5:55 -- IPN INFO (cl) - Confirmation/Validation response VERIFIED

Jun 29 2010 5:55 -- Breakpoint: 1 - Collected data from PayPal notification

Jun 29 2010 5:55 -- IPN INFO :: Transaction email details.
From IPN = lxxxxw@####.com | lxxxxw@####.com
From CONFIG = lxxxxw@####.com

Jun 29 2010 5:55 -- Breakpoint: 2 - Validated transaction components

Jun 29 2010 5:55 -- Breakpoint: 3 - Communication method verified

Jun 29 2010 5:55 -- IPN NOTICE :: Found pending-multicurrency record in database

Jun 29 2010 5:55 -- Breakpoint: 4 - Details: txn_type=pending-multicurrency ordersID = 0 IPN_id=61

Relevant data from POST:
txn_type = pending-multicurrency
parent_txn_id = None
txn_id = ####271###336####

Jun 29 2010 5:55 -- IPN NOTICE :: IPN pausing: waiting for PDT to process. Sleeping 10 seconds ...

Jun 29 2010 5:55 -- Breakpoint: 5 - Transaction type (txn_type) = pending-multicurrency [parentLookup=pending-multicurrency]

Jun 29 2010 5:55 -- IPN NOTICE :: pending-multicurrency transaction -- inserting initial record for reference purposes

I can receive a notification from Paypal but the new order was not recorded/updated either in admin or in the database.

I can see the following in Customer -> Paypal IPN

Order # PayPal # Transaction Type Payment Status Amount Action
0 62 pending-multicurrency

### ### Pending

Parent Trans ID:
Trans ID:07L8SM336 USD 0.10

Seems that Paypal can communicate to my server but the new order is not recorded.

Anyone know how to fix my problem?

Thanks in advance.