Ive been using the Review Reminder with success, but I am now noticing a slight anoyance. Maybe I've missed something....

When I get a posative responce and they leave feedback, I am finding it increasingly difficult to track the user in order to send them a discount coupon.

Sometimes they enter a nick name or just their first name Etc. Also, even if they make it easy and use the same name in the review I then have to trawl through ALL my customer list to send the coupon. I hope this makes some sence to you.

Now... Just maybe I am doing this all wrong but any help to make the process easier or even automated would be great.

Also I'm not keen on the way I have to manually set up a discount coupon (setting the date each time) for individual customers.

Thanks for any pointers