Simple Google Analytics - Support

[pepsishot]

Make sure you complete step 3 of the README file. That is a line of code which inserts the tracking on the page.

There were 2 parts to step 3. A) to the tpl_main_page.php and then B) to the html_header.php

I opened both and added the code that was listed in the README. I don't see where my GA code should go in there.

I'm sorry, could you please break it down for me?

My admin has my GA code. I believe that part is done correctly. It's the step 3 that is my hang up. I think.

Thank you.

Amber

[hermes369]

Thank you Redbaron2 and econcepts. I've made sure that the code is the same on both, and yes, e-commerce is checked inside of Google Analytics. It's making my head hurt!

I think I've tried this before; but, in case I haven't, I've added a trailing slash to the Website URL in the hopes that makes the difference. ARGH!

[pepsishot]

There were 2 parts to step 3. A) to the tpl_main_page.php and then B) to the html_header.php

I opened both and added the code that was listed in the README. I don't see where my GA code should go in there.

I'm sorry, could you please break it down for me?

My admin has my GA code. I believe that part is done correctly. It's the step 3 that is my hang up. I think.

Thank you.

Amber

Now I'm more confused than ever. While waiting for additional help... my cart disappeared. My host told me to remove my attempt to add this simple google analytics mod and see what happens. I did and now my cart is back. Which is great I guess. But I really want to add this tracking and can't seem to get it to work.

Any ideas?

The steps are very easy to follow and yet I've gone wrong somewhere.

Thank you for any help you may offer me.

Amber

[econcepts]

Now I'm more confused than ever. While waiting for additional help... my cart disappeared. My host told me to remove my attempt to add this simple google analytics mod and see what happens. I did and now my cart is back. Which is great I guess. But I really want to add this tracking and can't seem to get it to work.

Any ideas?

The steps are very easy to follow and yet I've gone wrong somewhere.

Thank you for any help you may offer me.

Amber

Amber,

Send me a private message and we'll work through it here.

Thanks!

[hermes369]

I've added a trailing slash to the Website URL in the hopes that makes the difference. ARGH!

No dice. Still nothing. :-(

[econcepts]

No dice. Still nothing. :-(

What's the URL of the website?

[hermes369]

What's the URL of the website?

http://www.supernutrient.com/cart/index.php

When I look at the content overlay in Google Analytics on scubadorag.com (the other cart, where google analytics is reporting), I can see where people are clicking on the link to the cart. However, on supernutrient.com, there are no clicks registered on the link to the cart, despite our getting plenty of orders. Also, there are no registered clicks inside the cart. On the scubadorag.com overlay, there are clicks registered inside the cart.

Thanks for your help.

[econcepts]

http://www.supernutrient.com/cart/index.php

When I look at the content overlay in Google Analytics on scubadorag.com (the other cart, where google analytics is reporting), I can see where people are clicking on the link to the cart. However, on supernutrient.com, there are no clicks registered on the link to the cart, despite our getting plenty of orders. Also, there are no registered clicks inside the cart. On the scubadorag.com overlay, there are clicks registered inside the cart.

Thanks for your help.

The overlay is not a good indicator of clicks etc... Until it gets revamped I wouldn't even look at it. Here's why:

http://www.zencartoptimization.com/2...overlay-trick/

[econcepts]

http://www.supernutrient.com/cart/index.php

When I look at the content overlay in Google Analytics on scubadorag.com (the other cart, where google analytics is reporting), I can see where people are clicking on the link to the cart. However, on supernutrient.com, there are no clicks registered on the link to the cart, despite our getting plenty of orders. Also, there are no registered clicks inside the cart. On the scubadorag.com overlay, there are clicks registered inside the cart.

Thanks for your help.

Looking at the code on the pages, both looks ok. This leads me to believe that the issue is one which is related to the Google Analytics account side of things.

Have you compared the tracking id that you are using in the cart which is not reporting with the tracking id of the same profile (in your Google Analytics account) to ensure they are the same. I've seen where a store accidentally inserts the tracking ID from a different profile and thus the tracking funnels there and not into the proper one they are looking at.

If that is correct, the only way I would be able to see what you might have done wrong is to get access to your Google Analytics account to check it out. The on page code looks good so the problem likely is in there somewhere.

Send me a private message if you want me to let you know what we could do.

Thanks!

[it2steve]

Quick question. running the latest Zen Cart with a template add-on. I don't know too much about this kind of thing but am smart enough to NOT make a change without a backup or int the middle of a rush.

In trying to install the Google analytics I think I have it all covered except the 'last part'?
* Ive signed up on google got my code / put it in admin/config
* copied the two files into the proper directories on my site (renamed admin folder and 'my template' folder
* Step 3 - made the change in tpl_main_page.php
* Step 3 part B (HERE IS MY ISSUE) - make change in html_header.php ...
I dont have that page listed? I'm assuming it's because of the template I am using? I have a tpl_headed.php BUT there is no </head> tag found at the bottom of it?

Any suggestions?

i was scared to add it to the tpl_header page as I was right in the middle of a rush and didn't wanna brick my site.