Mailbeez After Sales Modules

Thank you and God bless.

Hi Cord, I've been trying to install a Mailbeez onto v1.5.3, I've installed and reinstalled several times and keep having the same result. I can see the new "Mailbeez" box in the Tools menu, but when I click it, I get a blank screen and am unable to install it. Any ideas? Thank you.

I'm attempting to install Mailbeez on my local testing environment (Wampserver) and the install continues to fail. I log into Admin, go to Tools, click Mailbeez and then click the Install button which takes me to the cloud download. It appears to download the files just fine, but then cannot apply them. The error I received is as follows:

ERROR: Unknown column 'description' in 'field list' SQL: SELECT kb_entry_id AS kb_entry_id,parent_entry_id AS parent_entry_id,rtype AS rtype,rstatus AS rstatus,access AS access,access_inherited AS access_inherited,urlcode AS urlcode,treepath AS treepath,rorder AS rorder,title AS title,metadescription AS metadescription,keywords AS keywords,content AS content,content_text AS content_text,content_simple_html AS content_simple_html,conversationid AS conversationid,departmentid AS departmentid,views AS views,votes AS votes,sc_url AS sc_url,datecreated AS datecreated,datechanged AS datechanged,full_preview AS full_preview,deleted AS deleted,description AS description FROM qu_la_kb_entries WHERE urlcode = '696102' AND access = 'P' AND access_inherited = 'P' CODE: 1054

When I hit "Cancel" and it returns me to the Admin of Zen Cart I see an error message that says "fatal error: can't find config_queen.php"
I'm pretty positive that I uploaded the files correctly. Any assistance is appreciated.

I should add that this is a new install of ZC 1.5.3 using the sample database.

hey,

thanks for reporting the issue - currently the mailbeez helpdesk and support portal is down. We are working on it and it should be up and running again tomorrow.

I assume you get the Error Message when you try to click on the support link to read more about the installer?

The installer downloads the core zip archive and extracts it into the /mailhive directory. Therefor this directory and everything within must be writable for PHP. Then the installer will run through and you will be able to finalised the installation of mailbeez.

In alternative you can download the core zip archive on http://www.mailbeez.com/download/ and copy manually into your zencart. The updater will still work when you get a note about a new version.

cheers
cord

I uploaded my test ZC 1.5.3 install to a live web server, and tried the reinstall of Mailbeez. This time, the install appeared to work correctly, I got a Success message and the button return to to Mailbeez in my admin, however now I get an Internal Server Error 500, but only when clicking the admin Mailbeez link. Everything else in my admin is working just fine.

please check your /logs or /cache directory for zencart generated error logs as well as your server error logs.

I'm even more confused now. By downloading the Mailbeez core and manually copying the files instead of using the Cloudloader, I was able to successfully install Mailbeez on my local testing environment (WAMPserver) and get to all the configuration menus etc. However, trying the same thing on the live server still presents me with an Internal Server 500 error when I click the Mailbeez link in the Admin menu. There are no debug or error files in my zencart logs or cache folders. I do not have access to the live server error files yet. My dev environment and live environment are slightly different, so I can only assume that it's something the the server environment or database connection.

Live server config is:
Server OS: FreeBSD 8.2-STABLE
Database: MySQL 5.5.36-log
HTTP Server: Apache/2.2.29
PHP Version: 5.3.28 (Zend: 2.3.0)
PHP Memory Limit: 32M
PHP Safe Mode: Off
PHP File Uploads: On
Max Size: 4194304
POST Max Size: 8M
Database Data Size: 10,760 kB
Database Index Size: 3,654 kB

Any ideas as to next steps?

Sorry, cannot update my previous post. My webhosts gave me today's error logs for the server. What I see with regards to Mailbeez is this repeated over and over:

https://www.mydomain.com [Tue Dec 02 13:01:51 2014] [error] [client 24.161.34.137] malformed header from script. Bad header=* About to connect() to cloudb: php-cgiwrap, referer: http://mydomain.com/catalogtest/control/mailbeez.php

We run php with cgi-wrap because we are on a shared server and want php loaded items to be under our account and not server owned.

actually never faced this situation before, so hard to say what is going wrong. If you like I can try to debug, please contact me on [email protected]

I tried to register at the mailbeez website but i got this message
"ERROR: Banned by WangGuard Is a mistake?." i tried to use another email address but the same result.

Also
In the description it says these are the features:

• Customer satisfaction surveys after a defined number of days after sending
• Review Reminder after a couple of weeks
• Birthday and Season Greetings in connection with Coupon Codes
• Service Emails for e.g. wearing parts, maintenance updates
• Customer reactivation emails – make a personal offer e.g. 6 months after last order
• Payment reminder of e.g. Cash in Advanced or Invoice payments

Do i need to install more modules since i only see the birthday module installed?

TamyA:

I tried to register at the mailbeez website but i got this message
"ERROR: Banned by WangGuard Is a mistake?." i tried to use another email address but the same result.

please contact wangguard - your email addresses have been reported to be used for spam blogging.

TamyA:

Also
In the description it says these are the features:

• Customer satisfaction surveys after a defined number of days after sending
• Review Reminder after a couple of weeks
• Birthday and Season Greetings in connection with Coupon Codes
• Service Emails for e.g. wearing parts, maintenance updates
• Customer reactivation emails – make a personal offer e.g. 6 months after last order
• Payment reminder of e.g. Cash in Advanced or Invoice payments

Do i need to install more modules since i only see the birthday module installed?
these are generic examples for what MailBeez can be used for. You find the available free and pro modules on www.mailbeez.com and subscription based packages on apps.mailbeez.com

[QUOTE=mailbeez;1270868]please contact wangguard - your email addresses have been reported to be used for spam blogging.

I tried 6 different email, all my emails are banned by wangguard!!!!!! who the $$#$$# is wanguard

TamyA:

I tried 6 different email, all my emails are banned by wangguard!!!!!! who the $$#$$# is wanguard
https://www.wangguard.com protects blog-sites against spam bloggers.

I just updated the plugin and registered myself without issues. Please try again.

If wangguard still blocks you please contact their support

Hello Mailbeez,

Is your plugin fully functional on Zen 154?
Please let me know when you have a moment. Thank you!

kcb410:

Hello Mailbeez,

Is your plugin fully functional on Zen 154?
Please let me know when you have a moment. Thank you!

haven't tried yet but should be. let me know if you have any issue and I will fix asap.

I have been playing with Mailbeez 2.9.8-7 and it show this message

• This MailBeez Version is compatible with PHP up to Version 5.3 but not with the installed PHP-Version 5.4.32 . This can cause malfunction like empty emails - the system will not sent out empty emails. We are working on fixing this issue.
  Is the newer version 2.991 compatible with PHP-Version 5.4.32?

In my test emails i have the following showing up above the email
"$EMAIL_SUBJECT
s!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">"

I have the override zen cart email template set to true.
Any Ideas?

hi tamya,

still no solution for the strange not reproducable behaviour of generating empty emails. But they are not sent out.

Always update your MailBeez System to the latest version!

Check the Zencart FAQ section on http://www.mailbeez.com/support/ regarding "$EMAIL_SUBJECT ..."

when i send a test email i get a bunch of warnings

MailBeez - Mode: simulate

[/HR]

Processing....

		code: winback

module: winback

Warning: Illegal string offset 'EMAIL_TO_NAME' in /public_html/includes/functions/functions_email.php on line 91

Warning: Illegal string offset 'EMAIL_TO_ADDRESS' in /public_html/includes/functions/functions_email.php on line 92

Warning: Illegal string offset 'EMAIL_SUBJECT' in /public_html/includes/functions/functions_email.php on line 93

Warning: Illegal string offset 'EMAIL_FROM_NAME' in /public_html/includes/functions/functions_email.php on line 94

Warning: Illegal string offset 'EMAIL_FROM_ADDRESS' in /public_html/includes/functions/functions_email.php on line 95
1 [SIM]successfully sent: 007 TestFirstName TestLastName testemail######################

lines 91 - 95
if (!isset($block['EMAIL_TO_NAME']) || $block['EMAIL_TO_NAME'] == '') $block['EMAIL_TO_NAME'] = $to_name;
if (!isset($block['EMAIL_TO_ADDRESS']) || $block['EMAIL_TO_ADDRESS'] == '') $block['EMAIL_TO_ADDRESS'] = $to_email_address;
if (!isset($block['EMAIL_SUBJECT']) || $block['EMAIL_SUBJECT'] == '') $block['EMAIL_SUBJECT'] = $email_subject;
if (!isset($block['EMAIL_FROM_NAME']) || $block['EMAIL_FROM_NAME'] == '') $block['EMAIL_FROM_NAME'] = $from_email_name;
if (!isset($block['EMAIL_FROM_ADDRESS']) || $block['EMAIL_FROM_ADDRESS'] == '') $block['EMAIL_FROM_ADDRESS'] = $from_email_address;

after changing a few things in the configurations i do not see the warning anymore.

But i still can not send html emails, all the emails are sent in text format, i am using
the SMTP email server. Any idea how to fix that?

Ok, with all the test account that i had and set to HTML subscription did not work, when i created a new fresh email and created a new account it worked,i am confused since all the testing was done with accounts that set-up to receive html email.