Facebook - eCommerce Catalog Browse [Support]

Thanks, I believe it was related to the single quotes in the product names causing an error in the IE8 Javascript. This should now be corrected.

Thanks for the mod, its great.

Hi I have a problem with the layout of the photographs.

I only see 4 options: 1, 2 , 3 or 4 image per row but all options have a fixed width/height.

So if I set 1 image per row there is no problem but when I set 2 or more images per row the images dont shown correctly because I use a ladscape format ( 600px X 450px ).

If there will be more options as limit with to 125 px ( for example ) while max products per row will be still 2 , layout will be much better.

Thanks in advance and sorry my bad english.

Hi NaKaToN,

Thanks for the suggestion, we are investigating at ways in which we could integrate a templating system so that store-owners can customize the appearance specifically to their needs. We are hoping to have this ready for testing some time later this month. Please keep an eye out on our facebook page for news regarding this functionality.

Cheers

Bright Software Solutions

ew just a month free trial
glad i haven't install it

Hi bonboncat,

As stated previously we are currently running a free beta for the facebook app has been running for a few months. At the end, we may start charging, but we anticipate that we will still be able to offer a version for free. We anticipate that the full version will only cost around $10 a month; depending on our bandwidth and support costs.

At the end of the trial we will give all beta users at least one months free usage of the full version and they then have the option to choose which version best suits their needs.

Hope this helps to clear things up.

Kind regards

Bright Software Solutions

Nice add-on ! very simple to install.
2 questions for this test facebook.com/bixis?sk=app_136002413133082

• images are very near.
• no price with products with attributes prices.
  How to correct it ?

Hi

The system has now been updated so you can define custom image sizes. This is done via the Facebook catalog browser settings page. Along with the options to customize color palette and upload a banner image directly.

We will investigate pricing by attribute in the coming week, this will require a update to the datafeed plug-in.

Regards

Bright Software Solutions

FB setup difficulties

It seems as though the "Save" button actually functions as a "Clear all fields" button. Nothing gets saved regardless of the tab of My Details, Settings, etc.

Billing tab seems incomplete unless you require PP before being able to activate the trial. The only PP button on the page is the $40 fee to remove your advert and that doesn't work either. Clicking that PP button yields

Unable to retrieve account information, please try again later. (Error : 204)
Close Window

You don't need to have PP prior to using the trial or set-up as you can choose to use the free version at the end of the trial and never need to pay for anything.

We believe the issue of it failing to save most likely relates to a session issue, we have responded to your support ticket about this issue to try and track down the problem.

I have loaded the add-on and set up Facebook but I get this in place of what I though would be my catalog

Categories:

No Categories
View:

Special Offers
New Products
Featured Products
Bestsellers

Featured Products
More products will be added soon. Please check back later.

Mclerren,

This happened to me, and I was told that this only shows products that have positive inventory. I do not use inventory, so all of my products had 0 for inventory. Once I ran a SQL statement to update all of my inventory to 500, then they all appeared in the Facebook catalog. This may be your issue as well.

Check some of the previous posts and someone listed a SQL statement you can run to update all of your inventory. Hope this helps.

Mclerren,

The shop URL is set-up to point at your admin folder rather than the main shop e.g. it should point at :
http://www.wiccancottage.com/Shop/

Also please can you check that fb_browse.php is present in the Shop directory, as when the Facebook app is calling the data feed in this amended location, it is receiving a 404 Page not found error.

http://www.wiccancottage.com/Shop/fb_browse.php?n=zc_browse&p=<PLUGINKEY>

As for the stock issue, you no longer need to update the stock as the latest version of the App has a setting to display out of stock products, so zero quantity products will now appear.

Hello,

I have tried installing your new module, I have a security key and have added the app to my facebook page, filled in all the correct settings but Im unable to upload the fb_browse.php file to my root holder. Bluehost, hosts my site and I'm not sure why it wont upload?

http://www.fishface.com/

http://www.facebook.com/pages/Fish-Face-Goods/74661631875

Thanks for the help!

Hi,

It could be because you are attempting to upload to the root of your hosting rather than the root of your website. The website root folder is often denoted by public_html folder on cPanel systems.

If this still doesn't work you may need to speak to bluehost, as I have not got any experience using them and I am not sure why it would not upload via ftp.

Sorry I can't be a more assistance at this time.

Bright Software

Hello! I tried to install sql patch in admin v. 1.9 , but I received this reply:
8 statements processed.
ERROR: Not possibile to insert configuration_key "" because it already exists.
Note: 1 statements ignored. See "upgrade_exceptions" table for additional details.

I tried to insert in in myphp, from Cpanel, but I do not know where to put it. I have 2 zencart sites and 2 different db.

Let me konw, please,

Marina

Hi Marina

The system is reporting that the Plugin Key is already installed, please can you check if the configuration section "Facebook Catalog Browser" appears in the Zencart configuration menu, as it may have installed already.

If its not there or the contents of this section is blank (e.g. No Plug-in key), it maybe best if you try un-install script and then retry the install script via the Zencart admin.

As always we would remind you to make sure a database backup is taken prior to running any script just in case of any issues.

Bright Software

Holy Smokes! AWESOME mod, so glad I discovered this. Everything is up and running. One thing I noticed is that discounted products show the full retail price. Is there a way to show the sale price?

Link to my sale category: http://www.facebook.com/PinkChalkFabrics?sk=app_136002413133082

Thank you!
Kathy

please remove - posted twice

Hi,

Specials prices should work automatically based off the 'specials' system in Zencart admin i.e. Catalog -> Specials.

The system only displays specials in valid date range e.g. where the available date is in the past or none, and expiry is either none or in the future.

Unfortunately, when the system attempts to retrieve specials via the data-feed, none are returned. Also on your site if you request the default specials page (
http://www.pinkchalkfabrics.com/index.php?main_page=specials) no products are displayed.

I would recommend you check the admin section for specials and check that products are listed and they are in a valid date range.

Kind regards
Bright Software Solutions
www.ecommercebrowser.com

Perhaps this has been addressed, but I am curious if this app still allows a status or message to be placed on the facebook page?