Paypal IPN orders not being relayed to cart or emailed to owner or buyer

you need to edit your paypal module settings for live store rather than test

oh yeah ... and change that switch too ... :smile:

sorry, where is the switch?

Andy

Sorry ... in the new Zen Cart v1.3.x ... that was removed from the configuration ...

Again, to make sure you have the right one loaded ... remove and reinstall and configure PayPal in the Modules ... Payments ...

Hi
thanks, it looks like it has worked, reloaded the paypal module

Andy

Thanks for the update ... :smile:

It is always a good idea with new versions to write down the settings for the Payment, Shipping and Order Total Modules ... then do the remove/install and configuration ...

Some changes require new settings to the database and can cause things to run askew without it ... :blink:

Hi
you mean like this

as it should be

http://www.realraptors.co.uk/zen-cart-v1.1.3/

as it is now!!!!!

http://66.148.83.51/~realrapt/new/index.php?main_page=

no idea whats gone wrong!!

but paypal works

Andy

Hi all,

I've been banging my head with paypal scouring the forums to find what was going wrong. It would seem many fall into the traps of filling the dialogs correctly, and uninstalling/reinstalling, but those that had firewall issues left details out of their solutions: which host/ports to enable?

After having no answers, I assumed it was https://www.paypal.com But after fighting with my ISP to get this changed, it wasn't working. Until I found a link to this site:

http://www.zen-cart.com/wiki/index.php/Admin_-_Modules_-_Payment#How_Do_I_Set_Up_The_PayPal_Payment_Module.3F

This page lists 3 ip addresses for notify.paypal.com. I used nslookup to verify they were correct. So if anyone is looking for "what exactly must i ask of my ISP" i would reccommend giving them this document to look at. They should be wise enough to check the addresses before entering them into the firewall config

I'm still waiting on the new changes. if there are any probs i will post again.

THANKS ALL!!

ok... my test isp has said they have made the changes. our real isp has yet to reply. Testing my test ISP results in no information returning via ipn to zen cart. Let me explain the test situation:

1. I hesitated to play too much with the real site to close to going live so i copied the entire site files to another ISP (my personal one), copied the database, and reconfigured the two configure.php files. These guys are great and have 24/7 support. So i logged a support call with both ISPs at once and let the race begin.

1.5 - only the test ISP has replied. So i begun working on the test site.

2. I changed paypals IPN URL, and also the automatic return.

3. I checked checked and double checked that the case sensitive paypal username matches exactly the primary address in paypal. i checked the URLS and whathaveyou a second time.

4. I uninstalled and reinstalled paypal module in the site. (Oddly, it remembers the old settings that i used to have when i installed it again. is that how its supposed to work or is that a symptom of another problem?)

5. I then discovered the firewall problem and asked for https://www.paypal.com to be opened for traffic transfer. The test ISP responded and said they made the changes.

6. I replaced (with an original copy from the ZIP) the ipn_main_handler.php file. I set its perms to 777.

7. I then discovered that the IP addresses weren't those required, and asked for those associated with notify.paypal.com.

8. I repeated steps 1 through 5.

9. I sat in my chair for a bit completely depressed. There is a go live in a week, my css is getting worse the more time i spend on it, and there are rouge elements like the heading text for "shopping cart" sidebox is like 90px. I cant find its definition anywhere! This has plagued us since v1.2.7d.

About a month ago we removed our entire cart and started from scratch.

If this doesnt work for our go live date at our product convention, the people financing and trying to get this off the ground are going to pull the plug. Telecoms in my part of the world (New Zealand) are hideously expensive and service is terrible, especially compared with global standards. a few larger companies dominate the market and the telecoms providers really nail consumers and stifle development. (but I digress.)

My test url: is thoratparadise.net forwardslash store. Coffees (plus) to anyone who can help us get over this! My next test is a completely vanilla install on my test isp, just to prove the point. I will post how it goes.

Thanks for reading!
theodin

PS: emails DO come to me and a transaction IS logged in paypal, BUT no transaction record exists in my cart, and the portion of the gift certificate used is not deducted. the return page says the transaction ID is that of the last successful order (one made using another payment method.)

Thanks!

theodin:

PS: emails DO come to me and a transaction IS logged in paypal, BUT no transaction record exists in my cart, and the portion of the gift certificate used is not deducted. the return page says the transaction ID is that of the last successful order (one made using another payment method.)These are totally normal symptoms for cases when the IPN notification isn't coming back from PayPal successfully.

What currencies are active in your shop?
What currencies do you have your paypal module configure to accept (in ZC admin area)?

The default currency of the site is New Zealand Dollars. (NZD). We actually have USD, EUR, CAD, and AUD enabled in addittion. In ZC Admin area, Paypal is configured to accept 'selected currency' and the correct amound in USD is displayed when the cart directs the user to the paypal site.

We already know that Paypal does not accept NZD directly. Should I change that to USD?

PS: if you are interested in seeing the config i can give you a username/pwd to the test cart by pm.

PSS: i did a completely new install from scratch to the ISP, (they said they have made the required firewall changes) configured just enough to make the paypal and the currencies work, and it also failed. I can give you rights on this test install too if you wish.

Your time is most appreciated!!

If the customer chooses USD for shopping and then checks out in USD, does the order come through properly?

DrByte- that was a good call.

My isp filtered the weblog and we found the file being accessed with 'OK' http responses etc. My partner in crime here started looking at the currencies, and lo, it worked using USD. We currently use NZD as default currency (which Paypal doesnt natively support).

We are a bit stuck, however I will stop posting here and post testing results to http://www.zen-cart.com/forum/showthread.php?t=42600 instead.

THANKYOU!

theodin:

We are a bit stuck, however I will stop posting here and post testing results to http://www.zen-cart.com/forum/showthread.php?t=42600 instead.
BETA BUGFIX CODE for multi-currency situations POSTED TO THE QUOTED THREAD. BETA ONLY

Righto, I have a similar problem. Here's the scenario:

1. version 1.2.7 of zencart works great with paypal.
2. version 1.3.0.2 of zencart does not work with paypal.

Both are on the same server (different domains) in AUD. The settings for the second instance have been triple checked, module re-installed and everything else tried as mentioned in these forums. Using express checkout or account still no go.

I have noticed that the first one sends an amount to the initial paypal page, the second one doesn't send an amount. The first one generates an order number and the order is viewable by both admin and customer. The second is successful in paying paypal only, no order number, no order details anywhere. I have even tried using all the paypal pages from the first version in the second one but still no go.

It would appear to me that the second version is simply not sending ANY info through to paypal.

Anyone got any clues? My brain hurts...

Ta

If the v1.3.0.2 is an upgrade ... be sure that you used the Full Zen Cart v1.3.0.2 to upgrade and that you went to the Payment Modules ... removed/uninstalled PayPal ... Installed PayPal ... and Reconfigured it correctly ...

Slobadog,

You didn't say whether you tried the patch I referenced above. It should help you out.

Thanks but no cigar. It was a fresh install with cosmetic changes in the overrides only. I tried the patch but no go. I hadn't actually tried that patch previously as I thought AUD was a standard currency in paypal.

I actually have a version 1.2.6 on the same server with the same problem as well...

I am in the process of uploading a fresh copy of 1.3.0.2 and will run vanilla with a new database. It'll take a few hours to upload (I'm in the sticks here!) so I'll give you an update when it's online.

Thankyou so much for your suggestions. This latest shop is for myself (to pay for my forum). As soon as I turn a profit a donation to the zencart cause will be forthcoming.