Gift Certificate Help Please

It's about certificates who gets discounted...

This may be related - I'm getting serious errors in totals when using Gift Certificates:

Products in shopping cart: $45
tax (6%): 2.70
shipping: $1.30
subtotal: $49
Applied gift certificate: $10
total: $75.30

It apparently doubles the gift certificate value and adds the products in shopping cart total + shipping to come up with $75.30.

Am I missing something?

The GC module is configured as:
Gift Certificates

This module is installed
true

Sort Order
840

Queue Purchases
true

Include Shipping
true

Include Tax
true

Re-calculate Tax
None

Tax Class
--none--

Credit including Tax
false

Set Order Status
default

Thanks for your help!
-Peter

Yours is an older post, so you may already have an answer. If so, please share it. If not, I'd suggest you set your site to Maintenance mode, put in your IP address as the exception, and play around with the settings. I'd also suggest you upgrade to at least 1.3.7.1 if you haven't. You can quickly obtain your IP here: myipaddress.com

Have a blessed Holiday.

Jack

Hello All. My store has only 1 price for all products. Shipping varies as the product is quite large and heavy and shipping is a significant cost.

If a customer buys a gift certificate for a friend in a different country, how do I handle shipping charges? I can't charge shipping on the GV as I don't know where the product will finally be mailed to. However, I don't want to charge shipping to the gift recipient as it's supposed to be a gift...

It probably isn't possible to deal with this (or maybe I'm just dumb), but any ideas?

Mike

I tried following this instruction to get the gift certificate up & running however, I get this error message

10726 Invalid Data - There's an error with this transaction. Please enter a complete shipping address.

This has probably been answered but I can not find it! Is there a way to create a GC in admin? I would like to use this for a store credit type thing....

1.3.8a

Did you peek in the Gift Certificates in the Admin for sending a Gift Certificate to the customer?

Hi! I've read this thread from the beginning and have almost successfully set up my gift certificates. However, I'm still having a problem with the gift certificate amount being deducted from the order total on the payment page.
If the gift certificate covers the entire amount of the cost of the product, tax, shipping, etc, then the customer only has to click "Continue" twice to see that their order total is indeed $0 and they do not have to enter any credit card info to confirm their order.
However, if the gift certificate does not completely cover the amount of the order, including tax and shipping, the customer never gets a confirmation that the gift certificate amount has been deducted from the order total BEFORE entering their credit card info. (The error message "Invalid Gift Certificate Redemption Code" appears at the top of the page). How can I get the gift certificate amount that's deducted to appear as applied to the order total BEFORE the customer enters their credit card number.
I saw the earlier post about a similar situation--mine occurs regardless of whether or not you enter the amount of the certificate that you'd like applied to the order.
Thanks in advance!

^ Bumping for help on the above issue. Thanks! ^

PPickett:

This may be related - I'm getting serious errors in totals when using Gift Certificates:

Products in shopping cart: $45
tax (6%): 2.70
shipping: $1.30
subtotal: $49
Applied gift certificate: $10
total: $75.30

It apparently doubles the gift certificate value and adds the products in shopping cart total + shipping to come up with $75.30.

Am I missing something?

The GC module is configured as:
Gift Certificates

This module is installed
true

Sort Order
840

Queue Purchases
true

Include Shipping
true

Include Tax
true

Re-calculate Tax
None

Tax Class
--none--

Credit including Tax
false

Set Order Status
default

Thanks for your help!
-Peter

I am having very similar trouble as PPickett was back in Dec '07 (post #122 above) that as far as I can see, never was resolved/answered. After completely reading through this and several other threads I still have not found a solution.

On my website, the gift certificate amount a customer wants to apply towards the order amount is DOUBLING and ADDING that total to the order amount due!!

Example:
Sub-total: $30.00
GV value to apply: $10.00
BALANCE DUE (ORDER TOTAL) $50.00

The balance due/order total SHOULD only be $20 after applying the $10 gift certificate.

Here are my GV settings in admin:

Gift Certificates

This module is installed
true

Sort Order
840

Queue Purchases
true

Include Shipping
true

Include Tax
true

Re-calculate Tax
None

Tax Class
--none--

Credit including Tax
false

Set Order Status
Processing [2]

I'm using version 1.3.8

If anyone can help it would be appreciated very much.

Thanks.

To add on to my post above, I have found additional issues:

1. Totals do not necessarily double, they sometimes just INCREASE in random amounts :frusty:
   The order total in the example below SHOULD be $1.30 not $2.50

2. Also, and of much less concern under the circumstances, is the layout and overlap of the gift certificate info in the shopping cart box (using CSS buttons and version 1.3.8)

Again, I'm using version 1.3.8 and here's a link to my website:
http://www.craftmagick.com

Any and all help or suggestions are both welcomed and appreciated.

Zencart ROCKS!

Hi Guys - Iwas wondering if anyone has found a fix to this bug?

I AM HAVING THE SAME PROBLEM

IS THERE A FIX OUT THERE ? ? ? . . . . . anybody . . . :unsure: :cry:

I have also attached an image so the problem can be looked at

The values and totals up until the gift certificate is added is all OK . . it's even OK if you go back and take the gift voucher $ allocation away.

Hope someone can offer a fix . . . .

Trying to get this set up correctly and having a few issues.

The Amount shows as $0.00
and the page gets cuts off too!

GV are set to Price by Attribute.

I bought a GV - got the email showing amount is 0.00
but "product is GV $30"

Tried using it at $30 and got error stating GV amount not good...

What is set up wrong????

Site is http://bigsbikinibikebath.com/store

Thanks,
Tina

Update - I checked the Attributes set up and the base price was $0.00 with an Attribute Add on of $0.00 (old school math tells me 0+0=0 doh!) Got that issue fixed.

Still have the layout issue with the shopping cart cutting off. :(

Thanks,
Tina

FuzzyBunny:

Hi Guys - Iwas wondering if anyone has found a fix to this bug?

I AM HAVING THE SAME PROBLEM

IS THERE A FIX OUT THERE ? ? ? . . . . . anybody . . . :unsure: :cry:

I have also attached an image so the problem can be looked at

The values and totals up until the gift certificate is added is all OK . . it's even OK if you go back and take the gift voucher $ allocation away.

Hope someone can offer a fix . . . .

Having the same problem. is there a fix yet ?

Craft Magick:

To add on to my post above, I have found additional issues:

1. Totals do not necessarily double, they sometimes just INCREASE in random amounts :frusty:
   The order total in the example below SHOULD be $1.30 not $2.50

2. Also, and of much less concern under the circumstances, is the layout and overlap of the gift certificate info in the shopping cart box (using CSS buttons and version 1.3.8)

Again, I'm using version 1.3.8 and here's a link to my website:
http://www.craftmagick.com

Any and all help or suggestions are both welcomed and appreciated.

Zencart ROCKS!

Look at this thread..

http://www.zen-cart.com/forum/showthread.php?t=83928&highlight=incorrect+calculations

I have a simple question but I can't seem to find the answer in the FAQ's or on various threads. I have a customer who bought a gift certificate for her friends. She wants to send them to her friends, how can I work that? I do not know if she got an e-mail from my site which "delivered" the gift certificates, but I suspect she did. So, how can she give these to her friends? Thanks in advance.:smile:

You would release the GV(s) and she can redeem them ...

Then, once the money is in her Gift Certificate account, she can send the GVs to her friend(s) or use them herself ...

There is a link in the Information sidebox as well as in the email for redeeming GVs ... and she can send from the My Account area when there is a balance > 0.00 ...

Hello,
I have several issues going on at the moment, so trying to pinpoint one to fix is difficult for me.
I'll try explain

I have Ver. 1.38a
I have Group pricing mod A, B, C
Group Pricing for A & B is 100% except Gift Certs & one product are at full charge.
I have Salemaker in place on entire store 60%
With Gift Certs and one product excluded from salemaker

Today Customer who belongs to Group A, bought Gift Cert.
Instead of charging full price it gave to her as shown
Sub-Total: $5.00
Free Shipping: $0.00
Group Discount: -$4.50
Total: $0.50

Now she wants to send gift cert to someone but can't find her gift cert account.

I went in as customer in group A and I can't find gift cert account either.

Looked at FAQ that says go to shopping cart
but I have no shopping cart in sidebox after I go through checkout - it disappears because it's empty.

In Admin I have no GCert queue to show the gift cert customer purchased.

Any help appreciated.

Thank you Ajeh. I am feeling kind of stupid at the moment because I did manage to find that information on my own later ughhhh so I am sorry to have bothered you with a question with such and obvious answer.