Gift Certificate Help Please

fabienne:

Thank you Ajeh. I am feeling kind of stupid at the moment because I did manage to find that information on my own later ughhhh so I am sorry to have bothered you with a question with such and obvious answer.

Not a problem ... never a stupid answer ... :smile:

Now, it is always handy when you find a post that helps you to add in the link to the thread as it can help others with further explanations and such ...

shoniqua:

I have Ver. 1.38a
I have Group pricing mod A, B, C
Group Pricing for A & B is 100% except Gift Certs & one product are at full charge.
I have Salemaker in place on entire store 60%
With Gift Certs and one product excluded from salemaker

You have an add-on affecting your pricing?

Ajeh:

You have an add-on affecting your pricing?

Thank you for reply Ajeh, but I don't understand what you mean by 'add-on'?

You said you have:

shoniqua:

I have Group pricing mod A, B, C
Group Pricing for A & B is 100% except Gift Certs & one product are at full charge.

Is this an add-on or are you using the features of Zen Cart for Group Pricing?

How are you using Group Pricing and excluding anything beyond Gift Certificates which, by design, are already excluded?

Ajeh:

You said you have:

Is this an add-on or are you using the features of Zen Cart for Group Pricing?

How are you using Group Pricing and excluding anything beyond Gift Certificates which, by design, are already excluded?

Oh I see, I am using the 'Group Pricing' mod by Delia

I followed installation and it works correctly.

But when I created a salemaker sale of 60% off - I did not check 'Gift Certificates' nor the other category to be included within the sale.

Thank you

I am selling Physical Gift Cards and Virtual Gift Certs and i just discovered that both of them are crediting as a Gift Cert value to the customers gift cert balance.

This is a disaster! This CANNOT happen - how do i fix it?

I figured out that they both had model numbers that started with GIFT but how do I reverse the values from a customer's account now for the gift cards that got in the mail and then they got a credit on their gift cert balance too?

Please help! I can't open my store again until i fix this!

You would need to go into your phpMyAdmin and manually update the customer balance for any affected customer in the table for the coupon_gv_customer ...

yes, after i calmed down from my panic attack, i realized that. i was very careful to back up my database first and then i went in and edited that table. It always makes me so nervous to touch the tables, it's like touching the cart's eyeball! Anyways, i'm back in business now. Thanks. :)

Thanks for the update that you were able to fix this problem and for posting the cause of this issue ... :smile:

The cause was because i was using the model numbers: GIFT-CARD and GIFT-CERT. Didn't realize the word GIFT would make the cart treat it like a e-cert... Now I do!

How to change the set of all translations of pages and sub page for
Gift Certificate ?

http://www.fightershop.si/store/index.php?main_page=gv_faq&faq_item=3&language=en

Thanky!

I guys.

Im trying to setup my gift certs and found all this thread very helpful.

At the moment If a gift cert is bought and after I release it from the admin page the amount is put straight onto there acount and there is no code for the gift cert unless they send it to a friend via e mail.

I have a stack of gift cards made up and I want to be able to send them to my clients with a redemtion code that i would wright on them before I sent it.

Not sure how to set this up?

Id like them to be able to print out the picture of my gift cert and fill it in themselves with the redemtion code supplied by me.

When a Gift Certificate redemption code is generated, until it is redeemed that code is available for anyone to use for the specified amount ...

If you made a Gift Certificate and sent it via the Admin to someone or a customer buys one or you send yourself a GV code ... all of these can hand them to another person or email it or snail mail the code for later use on the site ...

If you sold, for example, $50.00 Gift Certificates on your site the normal method is that they then can send all or part of the GV Balance to another person by email ...

You want them to be able to purchase a Gift Certificate but then hand it to someone after they print out the Gift Certificate to your site and write in the GV redemption code ...

For the Printable GV, you can do that with an Attribute with a Download file of your Printable Gift Certificate, then the customer can print it out ...

Now, there has to be a way to convert the GV Purchased from their account to a GV redemption code ...

One method is to have them send a GV to a special account that you set up for this purpose ... which would then produce the GV code ... which you then send the code to the customer ...

As the Gift Certificates were originally intended to be:

1 Customer Purchases $XXX.XX

2 GV Balance is added to the customer's account

3 Customer can spend themselves or send to another person all or part of their GV Balance

but, there isn't the "extra" step built in for what you are attempting but you can make this happen with a manual step in there where you generate the GV Balance to a redemption code which removes the GV dollars from the customer's account and applies it to a GV redemption code that they can give in whatever manner to someone else ...

The problem is, they need a code for this to put on paper or send in an email or what have you ...

I sell digital products on my site and want to be able to "give away" products. I have PayPal as my only means of payment so I don't know of any other way to generate a Gift Cert. without actually paying myself to get it.

Gift Certificates are Cash ...

What would be better is to make a Discount Coupon for the Products that you want to be Free by making them 100% Discount Coupons ...

As there isn't any shipping, you should be able to enter the Discount Coupon code and hit redeem ...

You will want to test this out first ...

Which PayPal method are you using?

From the ZC FAQ How to send gift certificates:
"To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page."
This is a tad bit cryptic for me because...I don't have a right column.
I do have the shopping cart sidebox enabled in the left column, so I suppose that the solution is simply changing the text to say "left" instead of "right".
The question is: where is that file?
Thanks.

I'm having an issue with the gift card redemption where if the gift card does not cover the full amount, instead of charging the customer the difference, the gift card is used and the customer is charged the full amount anyway. Anyone know what that's about?

It sounds like the person redeemed the Gift Certificate but did not set an amount to Apply to the order ...