Gift Certificate Help Please

That's what I thought. But the customer says they applied the money. The interesting thing is that their card got charged twice. Once for the remaining balance after the gift certificate amount was applied, and once for the full amount. It's a site I developed, not a site I own, so I'm waiting on the owner to do a test order. And I don't have access to the merchant account to check the transactions. So we'll see.

Hi,
I have been reading all of the instructions for the gift certificates and have not seen a reply to this:
Item 4 under "How do I sell Gift Certificates? says "When Gift Certificates are purchased, be sure to log into your Admin area and release them if you've configured it to queue them rather than auto-release
How do you configure gift certificates to auto release?

Also, I created gift certificates in microsoft word then turned them in to a fillable pdf. Is there a way to upload it to the site so that the client who purchased the certificate can fill in the recipients information, include the code and send it via email to the recipient?

Thanks!
2Divas

Dear 2Divas,

The parts of this thread I found most relevant to your question about how to configure an "auto-release" of gift certificates would be items #52, 67, 68, and 71.

As to the printable gift certificate, you may find #155 helpful.

Most likely, you have worked these problems out already, since your post was back in mid-June. I am currently pondering similar questions.

Since this thread starts back in the olden days (2006) before ver. 1.3.8a, I am going to post my question in a more recent 2009 thread at "Voiding order authorizations." I do not know how to make that a link for the readers of this thread, sorry.

Notageek

This has been a huge help I was trying to implement this on http://www.formationshouse.com/company_formation.htm
but am facing similar problems, going to try this out and see how this works

David

tatebn:

I'm having an issue with the gift card redemption where if the gift card does not cover the full amount, instead of charging the customer the difference, the gift card is used and the customer is charged the full amount anyway. Anyone know what that's about?

I made a dummy GC purchase, released in queue, logged in as a customer, bought an item more than the gc and applied the gc and this is what I get as a total:

**$36.95Sub-Total:

$7.95Flat Rate (USPS Priority):

$0.50IL State Tax:

-$25.00Gift Certificates:

$40.30Total:**

The gift card is redeemed, however, its not applied to the order to show the difference in what the customer will owe. Can anyone give me some instructions as to what I'm not doing right?

Thanks,
Pkat

perkiekat:

I made a dummy GC purchase, released in queue, logged in as a customer, bought an item more than the gc and applied the gc and this is what I get as a total:

**$36.95Sub-Total:

$7.95Flat Rate (USPS Priority):

$0.50IL State Tax:

-$25.00Gift Certificates:

$40.30Total:**

The gift card is redeemed, however, its not applied to the order to show the difference in what the customer will owe. Can anyone give me some instructions as to what I'm not doing right?

Thanks,
Pkat

BTW: When the customer buys with only the gc, it works, but not when they use another method of payment along with the gc.

perkiekat:

BTW: When the customer buys with only the gc, it works, but not when they use another method of payment along with the gc.

After searching for awhile now...I found a thread that fixes this issue. Here is the link. Make sure to read post #2

http://www.zen-cart.com/forum/showthread.php?t=83928&highlight=gift+certificate+total+calculation+cart

Thanks! :clap:

Make sure you use GIFT-xxxxx . I only had 4 x's and it would not show the shopping cart! About drove me crazy!:oops:

I have a question im trying to do a dummy purchase of a gift voucher however the only payment option available for it is paymate and i want to be able to offer internet banking (direct deposit) what do i need to do? They are all activated but only showing paymate.

Thanks

I want to customize the recipient notification email for sent GV's. Which files need to be edited.

Thanks

I have made a gift certificate product under Gift Certificates Category. I want to have a list of available gift cerificate amounts but the attributes won't allow me to place : quantity (1)...$25, Quantity (1)....$50, Quantity (1)...$100

How do i get around this? Do i price these by attributes? Do I make a drop down list? Any advice would help!

Thanks!

In the Demo Date, there is a Gift Certificate setup as Priced by Attribute where the Product Price is set to 0.00 ...

Then make an Option Name such as:
Amount

as a Radiobutton ...

and then add Option Values to it such as:
$5.00
$10.00
$15.00
$25.00
$50.00
$100.00

Then add them to the Product in the Attributes Controller ... with the Price set on each Attribute ...

Dear all,

I have set up Gift Certificate as a product under "Gift Certificate" category

I want to send the Gift Certificate to a particular customer under admin panel, how can I do so?

There is "Mail Gift Certificate" under admin panel, but the page cannot be displayed when I go there, what is the problem and how can I fix it?

Thanks

How many customers do you have in your database?

Depending on your server and number of customers, the page could be timing out trying to draw the dropdown for the customer list ...

The problem I'm having isn't with releasing or purchasing, its when a new user redeems their gift certificate during checkout via the code. It will give a green box at the top saying it was redeemed successfully but it doesn't give the user an option to apply an amount towards the purchase. is there a fix for this or do I have something setup wrong?

all help is appreciated in advance

If you test this, and purchase a Gift Certificate ... then release it in the Admin ... then go to purchase something else ... do you see the Apply on the checkout_payment page? :unsure:

The goal of what I want to do is have my users redeem gift certificates via redemption code and NOT the link that gets sent through email (this is so I can sell them offline).

To test this what I did was mail myself a gift certificate through the admin area, took the redemption code and started the checkout process. I redeemed the gift certificate after registering (before confirm order). It gave me a redemption successful message (which I verified in the admin area) but it didn't give me the apply amount box. I then clicked confirm order, it went to the order page, then it forwarded me to paypal without applying the gift certificate amount. To get the apply amount box I had to click back to the page in which I redeemed the gift certificate and then I had that option.

My problem here is that for a new user its not obvious that they have to click back to checkout after clicking confirm order in order to get the apply amount box, so I would like to know if there is a way to change this, or am I redeeming these codes in a bad way, or do I have something setup wrong?

thank you

Test to see if you enter the GV code, and hit enter ... does it get redeemed and now show the Apply box?

it gets redeemed (I get the green message) but I don't get the apply box, the only time I get the apply box is when I click confirm and then I click back via the top menu

The Apply Amount: box does not show unless there is a GV balance in the customer's account ...

You could change this by customizing the Gift Certificate module and change:

  function selection_test() {
    if ($this->user_has_gv_account($_SESSION['customer_id'])) {
      return true;
    } else {
      return false;
    }
  }

to read:

  function selection_test() {
    if ($this->user_has_gv_account($_SESSION['customer_id'])) {
      return true;
    } else {
      return true;
    }
  }

This would display the Apply Amount: with or without a current balance so that the customer can enter the GV Redeem Code, the Apply Amount, Select PayPal and click CONTINUE and when you get to the checkout_confirmation you will see the Success Message on the Redeem of the Gift Certificate and the amount entered in the Apply on the Order so that when the customer goes to PayPal the amount has been deducted ...