Track Package from FedEx, UPS, Postal, DHL, etc..

countrycharm:

Lets go over it again. When I had ty tracker 3.0 installed with edit order 3.0 the tracking number would not insert in the customers email when sent. It would update the tracking number on the customers account just fine. This is when you checked and compared my files. I rolled back from ty tracker 3.0 to v2.3 and the tracking information would be inserted in the customers email when pulled up from admin/customer/Add Tracing I. Now if I go to admin/customer/orders I can edit and order. If I put in a tracking number at the bottom of edit orders, the tracking number will not insert into the customer email but it will update there account with the tracking information. Am I making any sense to you at all.:DI am just trying to be clear where the issue occurred BEFORE the rollback.. So BEFORE the rollback when the tracking number was NOT being included in the customer e-mail.. Were you entering the tracking numbers from orders.php or from edit_orders.php. Also which version of Edit Orders are you using??

DivaVocals:

I am just trying to be clear where the issue occurred BEFORE the rollback.. So BEFORE the rollback when the tracking number was NOT being included in the customer e-mail.. Were you entering the tracking numbers from orders.php or from edit_orders.php. Also which version of Edit Orders are you using??

From edit orders. I'm using either 3.02 or 3.03 I checked the files in admin/edit_orders.php and the look very similar. I have notice there are some changes in admin/edit_orders.php and includes/languages/english/edit_orders.php that are not in mine. That might be were the problem is coming from. I will check it out tomorrow sometime.

countrycharm:

From edit orders. I'm using either 3.02 or 3.03 I checked the files in admin/edit_orders.php and the look very similar. I have notice there are some changes in admin/edit_orders.php and includes/languages/english/edit_orders.php that are not in mine. That might be were the problem is coming from. I will check it out tomorrow sometime.:smartalec:Now I have a better sense of where the issue lies..

Okay then the issue isn't the current version of Ty Package Tracker.. In my testing, the current version resolved ALL the issues with the tracking numbers not being e-mailed to the customer..

The issue you are having is coming from the Ty Package Tracker fields in the Edit Orders module.. While it is kinda a Ty Package Tracker issue, the source is the Edit Orders files. This is more of an Edit Orders issue, and perhaps we should move our discussion over to that thread??

Gonna check out some things now that I know where to look....

DivaVocals:

:smartalec:Now I have a better sense of where the issue lies..

Okay then the issue isn't the current version of Ty Package Tracker.. In my testing, the current version resolved ALL the issues with the tracking numbers not being e-mailed to the customer..

The issue you are having is coming from the Ty Package Tracker fields in the Edit Orders module.. While it is kinda a Ty Package Tracker issue, the source is the Edit Orders files. This is more of an Edit Orders issue, and perhaps we should move our discussion over to that thread??

Gonna check out some things now that I know where to look....

I checked and copied, compared all files Uploaded the one from edit orders, ty tracker. Still the same thing. Rolled back to older version of tracker but I'm using the account_history_info.php, and other files from ty tracker 3.0 Looks better in customer order page. I don't know Diva Whats going on. I'll leave it like this for a while.

countrycharm:

I checked and copied, compared all files Uploaded the one from edit orders, ty tracker. Still the same thing. Rolled back to older version of tracker but I'm using the account_history_info.php, and other files from ty tracker 3.0 Looks better in customer order page. I don't know Diva Whats going on. I'll leave it like this for a while.The key to the solution is where you are entering the tracking data from. If you are entering the data from orders.php, then there may be an issue with the Ty Package Tracker files. If you are entering the tracking data from the edit_orders.php page, then this is an issue with the code in the Edit Orders files. If you are entering the tracking data from the super_orders.php file, then the issue is with the code in the Super Orders files.

Based on your description of the issue, the Ty Package Tracker files are not the issue. The issue seems to be the Edit Order files which is why I say this does not appear to be an issue with the latest version of the Ty Package Tracker files at all and is probably an issue with the Ty Package Tracker code in the Edit Order files you have in your store. (Which is why this may be more of and Edit Orders issue)

Using the latest version of the Ty Package Tracker, you should have no problem with the tracking numbers appearing in e-mails when you add the tracking data from the orders.php page.

The issue with the tracking numbers not appearing in e-mails when the tracking data is entered from the edit_orders.php page is a DIFFERENT matter and is an issue with the Edit Orders files, not the Ty Package Tracker files.

DivaVocals:

The key to the solution is where you are entering the tracking data from. If you are entering the data from orders.php, then there may be an issue with the Ty Package Tracker files. If you are entering the tracking data from the edit_orders.php page, then this is an issue with the code in the Edit Orders files. If you are entering the tracking data from the super_orders.php file, then the issue is with the code in the Super Orders files.

Based on your description of the issue, the Ty Package Tracker files are not the issue. The issue seems to be the Edit Order files which is why I say this does not appear to be an issue with the latest version of the Ty Package Tracker files at all and is probably an issue with the Ty Package Tracker code in the Edit Order files you have in your store. (Which is why this may be more of and Edit Orders issue)

Using the latest version of the Ty Package Tracker, you should have no problem with the tracking numbers appearing in e-mails when you add the tracking data from the orders.php page.

The issue with the tracking numbers not appearing in e-mails when the tracking data is entered from the edit_orders.php page is a DIFFERENT matter and is an issue with the Edit Orders files, not the Ty Package Tracker files.

Understood completely. I will do some more checking later on.

countrycharm:

Understood completely. I will do some more checking later on.
Need to add this while the source of the issue is with the Ty Package Tracker code within the Edit Orders files (namely the Ty Package Tracker code in the **edit_orders.php **file), the code in the Edit Orders files is dependent upon Ty Package Tracker being installed and functioning to work.. I did it this way because not everyone using Edit Orders will necessarily be using Ty Package Tracker. I thought it might be handy to have the tracking fields available in Edit Orders so hence the admin on/off switch to make the tracking number fields available in Edit Orders.

So I'd say that as a FIRST step, get the latest version of Ty Package Tracker installed and working.. (meaning you can enter tracking information successfully from the orders.php page)

Once that's working fine then, it's simply a matter of identifying what's wrong with the Ty Package Tracker code in the Edit Orders files (the Ty Package Tracker code in the **edit_orders.php **file).

I hope someone can help me.

I installed this mod an everything is working except for she show order in my account. my customer can see there orders but if you click on the view order button it shows a blank pages. ?????

can someone help me??

Petlife:

I hope someone can help me.

I installed this mod an everything is working except for she show order in my account. my customer can see there orders but if you click on the view order button it shows a blank pages. ?????

can someone help me??

blank page = error.. Can't help unless you post the results of the error log in your cache folder..

DivaVocals:

blank page = error.. Can't help unless you post the results of the error log in your cache folder..

I found the error hehe my bad had 2 ordre_histery_info.php files i removed 1 and it works like a glove:clap:

Petlife:

I found the error hehe my bad had 2 ordre_histery_info.php files i removed 1 and it works like a glove:clap:

renaming files to keep a "backup" is a bad habit to get into.. Simply make a proper store back up instead and store it on your local computer..

Hello Thanks for this mod. I have this installed and working. I have a question.

When you update the shipping tracking # with a comment it sends an email with the tracking # url.

But for some reason when a customer logs into there account to check there order status it shows the comment for tracking but the tracking # url does not show. Am I missing something?

Thanks for your help,

Lex

Alexiss:

Hello Thanks for this mod. I have this installed and working. I have a question.

When you update the shipping tracking # with a comment it sends an email with the tracking # url.

But for some reason when a customer logs into there account to check there order status it shows the comment for tracking but the tracking # url does not show. Am I missing something?

Thanks for your help,

Lex

Can any one help me?

Thanks

I'm using orignal version of Ty Package Tracker and Ty UPS Wordship add-ons.

If using Ty Package Tracker alone the tracking number should appear in the tracking column just left of the comments.

If using the Package Tracker in conjuntion with Ty's UPS Worldship add-on the tracking displays inside the comments box as a link to the UPS Tracking service. In this case, the tracking number does not appear in the comments.

ronlee67:

I'm using orignal version of Ty Package Tracker and Ty UPS Wordship add-ons.

If using Ty Package Tracker alone the tracking number should appear in the tracking column just left of the comments.

If using the* Package Tracker in conjuntion with Ty's UPS Worldship add-on the tracking displays inside the comments box as a link to the UPS Tracking service*. In this case, the tracking number does not appear in the comments.I don't think anyone posting in this support thread recently is using the "Ty's UPS Worldship add-on" or even the original version of this add-on, and I don't want to add to anyone's confusion by looking/troubleshooting for issues/features that do not apply to the version of Ty Package Tracker currently available in the downloads section..

That said if Alexiss is using the latest version of this add-on, my suggestion to Alexiss is to doublecheck the installation of Ty Package Tracker to ensure that ALL the add-on files are in place (particularly the shop-side files which is where the modified order history files are situated)

I am having trouble locating the correct tracking URL'S for these carriers: DHL & Canada Post. Is there an easy way to locate these or does someone have a list of the correct tracking URL's? I am adding them to my list of custom carriers in the ty package manager add-on. Thanks.

please help !

i installed zen cart v1.3.9h with TyPackage 3.11, everything works fine. But only one thing doesn't work is that the link to edit Account information is disable ! can anyone help ? included snap shot

Quick question, is adding an order comment or updating the order status absolutely necessary? What if we just want to email a tracking number? Is there a way to disable this requirement?

is it possible to have this updated that can work on the new future version 1.5?

I have this mod installed and it has been working great but...

I am having some of my customers complain that they have only placed one order and the previous order sidebox is showing 2 or three order# these number are higher than the highest order number that has been placed!

Anyone have any idea at what is wrong? this cart is heavily modded so.....