Track Package from FedEx, UPS, Postal, DHL, etc..

creinold:

having the same issue... looking into it.

Any luck with this? I haven't had a chance to look into it further myself yet, but if you haven't found a solution yet then I will see if I can figure out the problem.

OK I found this. I tested it only twice though. https://tools.usps.com/go/TrackConfirmAction!input.action?tLabels=

Danielle:

Any luck with this? I haven't had a chance to look into it further myself yet, but if you haven't found a solution yet then I will see if I can figure out the problem.
Well I just tested this again (not unlike the testing I did before I submitted this add-on) and I am not having any issues with the tracking numbers being saved or e-mails going out..

yd29999:

OK I found this. I tested it only twice though. https://tools.usps.com/go/TrackConfirmAction!input.action?tLabels=Not sure what you are saying here.. How is this related to this add-on???

DivaVocals:

Not sure what you are saying here.. How is this related to this add-on???

It's related because you have to enter it in "For each new carrier, you will have to edit 2 fields - the "name" and the "tracking link"." AND the USPS changed there website on April 1st or so. Without changing it your customers will not get the tracking history. Which makes the store owner look foolish.

yd29999:

It's related because you have to enter it in "For each new carrier, you will have to edit 2 fields - the "name" and the "tracking link"." AND the USPS changed there website on April 1st or so. Without changing it your customers will not get the tracking history. Which makes the store owner look foolish.It would also be foolish to assume that anyone reading this support thread knew what you meant when you posted that link.. I asked you to explain because your previous post did not provide the detailed explanation that your last post did.. 'tis all..

So thank you for the detailed explanation.. This will help the community when they read the posts in this thread.

DivaVocals:

Well I just tested this again (not unlike the testing I did before I submitted this add-on) and I am not having any issues with the tracking numbers being saved or e-mails going out..

The tracking numbers are being saved, and update e-mails are being sent out, but the tracking number/link is not actually in the e-mail like it was in previous versions. There are at least two of us having this problem, I haven't played around with fixing it yet but if I find the solution I will post it.

Danielle:

The tracking numbers are being saved, and update e-mails are being sent out, but the tracking number/link is not actually in the e-mail like it was in previous versions. There are at least two of us having this problem, I haven't played around with fixing it yet but if I find the solution I will post it.I cannot replicate the issue.. In all of my testing and actual use of this add-on, the e-mails go out and the tracking number with the link is in the e-mail.

Danielle:

The tracking numbers are being saved, and update e-mails are being sent out, but the tracking number/link is not actually in the e-mail like it was in previous versions. There are at least two of us having this problem, I haven't played around with fixing it yet but if I find the solution I will post it.

DivaVocals:

I cannot replicate the issue.. In all of my testing and actual use of this add-on, the e-mails go out and the tracking number with the link is in the e-mail.

Diva if you can remember a while back I was having the same issue and rolled back to Ty 2.3a. The 2.3a still works great.

countrycharm:

Diva if you can remember a while back I was having the same issue and rolled back to Ty 2.3a. The 2.3a still works great.
I disagree, and I wouldn't recommend rolling back v2.3a for a number of reasons

1. v2.3a's codebase is based on Zen Cart v1.3.8. This is an obsolete and INSECURE version of Zen Cart. While there are many older add-ons which work with Zen Cart v1.5, any which include code for what I consider are key pages (like the orders.php) are not one's I would use in my Zen Cart v1.5 store.
2. v2.3a needlessly created a clone of the orders.php page with the tracking customizations added. I understand the logic of why this was done (to avoid overwriting the orders.php page), but the orders.php page v2.3a was based on is MILES away from the v1.3.9 or v1.5 orders.php page.

Besides that WHY have a parallel version of the orders.php page to JUST to simply add tracking numbers?? It's inefficient for a store owner processing multiple orders. Personally my clients ALL thought it was stupid to have two nearly identical orders pages and wouldn't use older versions of Ty Package Tracker because it was too much work to bounce back and forth between the Super Orders or default order pages and the Ty Package Tracker page.
3. Because v2.3 is based on an older an obsolete version of Zen Cart, many of the improved features in the newer orders.php are NOT part of v2.3a's parallel orders.php page.
So I would not recommend that anyone with a Zen Cart v1.5 shop (or even a v1.3.9 shop) roll back to a version of Ty Package Tracker which uses code form an obsolete and insecure version of Zen Cart.

What I can say is this, I've installed the current version on MULTIPLE stores without issue. I've installed it on my own test store MULTIPLE times (I FREQUENTLY reset this store to test things) and I STILL cannot replicate the issue being reported.

So NO my recommendation is not to roll back to a version of this add-on with obsolete insecure code in:no:, but to get to the bottom of the issue for Danielle's install.

Since I cannot replicate the issue that Danielle is reporting, and it has not been WIDELY reported in this support thread, it leads me to believe that there is an installation issue at play. It sounds like all the code Ty Package Tracker needs to properly send out emails is missing. The most likely cause is that if the Ty Package Tracker code was removed in an errant file merging action or overwritten when files from other add-ons which also modify the same files were uploaded and wiped out the Ty Package Tracker code.

So it would help if Danielle provided a more information than we've gotten so far. All we know this far is: "I have installed this on version 3.1.2 on Zen-Cart v1.5.0"

1. What other mods were installed??
2. Did she double check her install (including re-uploading EVERYTHING again??)

DivaVocals:

I disagree, and I wouldn't recommend rolling back v2.3a for a number of reasons

2. v2.3a's codebase is based on Zen Cart v1.3.8. This is an obsolete and INSECURE version of Zen Cart. While there are many older add-ons which work with Zen Cart v1.5, any which include code for what I consider are key pages (like the orders.php) are not one's I would use in my Zen Cart v1.5 store.

3. v2.3a needlessly created a clone of the orders.php page with the tracking customizations added. I understand the logic of why this was done (to avoid overwriting the orders.php page), but the orders.php page v2.3a was based on is MILES away from the v1.3.9 or v1.5 orders.php page.

Besides that WHY have a parallel version of the orders.php page to JUST to simply add tracking numbers?? It's inefficient for a store owner processing multiple orders. Personally my clients ALL thought it was stupid to have two nearly identical orders pages and wouldn't use older versions of Ty Package Tracker because it was too much work to bounce back and forth between the Super Orders or default order pages and the Ty Package Tracker page.

4. Because v2.3 is based on an older an obsolete version of Zen Cart, many of the improved features in the newer orders.php are NOT part of v2.3a's parallel orders.php page.

So I would not recommend that anyone with a Zen Cart v1.5 shop (or even a v1.3.9 shop) roll back to a version of Ty Package Tracker which uses code form an obsolete and insecure version of Zen Cart.

What I can say is this, I've installed the current version on MULTIPLE stores without issue. I've installed it on my own test store MULTIPLE times (I FREQUENTLY reset this store to test things) and I STILL cannot replicate the issue being reported.

So NO my recommendation is not to roll back to a version of this add-on with obsolete insecure code in:no:, but to get to the bottom of the issue for Danielle's install.

Since I cannot replicate the issue that Danielle is reporting, and it has not been WIDELY reported in this support thread, it leads me to believe that there is an installation issue at play. It sounds like all the code Ty Package Tracker needs to properly send out emails is missing. The most likely cause is that if the Ty Package Tracker code was removed in an errant file merging action or overwritten when files from other add-ons which also modify the same files were uploaded and wiped out the Ty Package Tracker code.

So it would help if Danielle provided a more information than we've gotten so far. All we know this far is: "I have installed this on version 3.1.2 on Zen-Cart v1.5.0"

2. What other mods were installed??

3. Did she double check her install (including re-uploading EVERYTHING again??)

I agree with you absolutely. I'm sorry it was 3.0 I rolled back to not v2.3a. My bad

countrycharm:

I agree with you absolutely. I'm sorry it was 3.0 I rolled back to not v2.3a. My badNo problem, but my comments about not rolling back to a version based on an older code base still applies.. v3.0 is based on Zen Cart v1.3.9. The orders.php file in v1.3.9 is SIGNIFICANTLY different than the one from v1.5. Plus v3.0 had flaws which necessitated the two subsequent releases..

The issue Danielle reported is is not a widely reported issue. So I'm fairly confident that this will boil down to some sort of installation issue.. Ty Package Tracker 3.1.2 works perfectly with a vanilla Zen Cart v1.5 install. It works perfectly with the upcoming releases of Edit Orders and Super Orders.. and I have done MULTIPLE installs of this add-on for both client site conversions I am working on and in my own test store..

So I'm sure that this will come down to an errant file merging or other installation issue.. Happy to be proven wrong though.. However, I would not recommend that ANYONE roll back to a version which is based on a mismatched version of Zen Cart.

DivaVocals:

So it would help if Danielle provided a more information than we've gotten so far. All we know this far is: "I have installed this on version 3.1.2 on Zen-Cart v1.5.0"

2. What other mods were installed??

3. Did she double check her install (including re-uploading EVERYTHING again??)

Yes, I have attempted to re-upload everything again. I did not need to merge any files as none of the files in this mod were files that had any changes made to them previously, so I just overwrite them. So every file in the Ty Package Tracker mod was uploaded exactly the way it was, overwriting the original store files. Ceon manual card is installed but I can't imagine that would interfere in any way.

I also just tested on a completely fresh install of Zen-Cart v1.5.0 that has no other mods installed. The update e-mail still does not include the tracking number, so the fault must be within the mod itself. I would be happy to give you access to the test store if you would like to see for yourself.

Thank you.

Test results from someone I ask to test this mod again today:

Installed and configured the addon, placed a couple orders, assigned a tracking number for each order. Results are below.

• Tracking number is saved in the edit orders screen

• Status is updated

• Updated status is displayed in all expected areas (front end and back end)

• Comments are displayed in all expected areas (front end and back end)

• "Previous Orders" sidebox is displayed on front end

• Order numbers are displayed in the sidebox

• Clicking order numbers takes me to the orders where the tracking link is displayed

• An email is sent to the customer containing admin comments and tracking info

• Clicking the tracking link from admin, email, or customer account leads to the carrier's website, where the tracking number is correctly displayed, along with an error message about being unable to track the package (assume this is because the tracking number is bogus)

Is there anything else I should test for, or does that cover it?

I assume that in my live shop, I would obtain a valid tracking number from the post office when I ship fulfilled orders and use those numbers in this addon. Is that correct?Bottomline is this mod was tested to death and it does work..

Danielle:

Yes, I have attempted to re-upload everything again. I did not need to merge any files as none of the files in this mod were files that had any changes made to them previously, so I just overwrite them. So every file in the Ty Package Tracker mod was uploaded exactly the way it was, overwriting the original store files. Ceon manual card is installed but I can't imagine that would interfere in any way.

I also just tested on a completely fresh install of Zen-Cart v1.5.0 that has no other mods installed. The update e-mail still does not include the tracking number, so the fault must be within the mod itself. I would be happy to give you access to the test store if you would like to see for yourself.

Thank you.I don't know what else to suggest, and I'm afraid I don't have any free time to look at your store..

Danielle:

I also just tested on a completely fresh install of Zen-Cart v1.5.0 that has no other mods installed. The update e-mail still does not include the tracking number, so the fault must be within the mod itself. I would be happy to give you access to the test store if you would like to see for yourself.

Thank you.So I'm still stumped as to how to replicate this.. Perhaps another community member will step in with some ideas..

Danielle:

I also just tested on a completely fresh install of Zen-Cart v1.5.0 that has no other mods installed. The update e-mail still does not include the tracking number, so the fault must be within the mod itself. I would be happy to give you access to the test store if you would like to see for yourself.

Thank you.Finally was able to replicate this consistently.. think I've got a solution.. standby..

Edited to add:
Find line 149:

if (isset($_POST['notify_comments']) && ($_POST['notify_comments'] == 'on') && zen_not_null($comments)) {
```replace with:
```php
if (isset($_POST['notify_comments']) && ($_POST['notify_comments'] == 'on')) {
```Let me know if that works..

DivaVocals:

Finally was able to replicate this consistently.. think I've got a solution.. standby..

Edited to add:
Find line 149:

if (isset($_POST['notify_comments']) && ($_POST['notify_comments'] == 'on') && zen_not_null($comments)) {

> ```php
if (isset($_POST['notify_comments']) && ($_POST['notify_comments'] == 'on')) {
```Let me know if that works..

Ah I bet that will work, I was just coming to post that I narrowed it down and realized that if I put an order comment, the tracking link comes through, but if I don't put a comment, the tracking link does not show up.  So I bet your solution above will do the trick :clap:  I will give it a try tomorrow and let you know.  Thank you!

I absolutely LOVE this mod ... have wanted something like it for 2 years and finally got it installed two weeks ago ... THANK YOU!

I do have a suggestion / question ...

When ever I change the status of an order from processing to warehouse ... i include the following comment "We will forward your Tracking number when the item leaves the warehouse" ... since the mod has a way of looking at the tracking boxes and if there is a number entered it will add pre-configured text that adds the link and text associated with the shipper ...

I thought it would be GREAT to have a few configurable commonly used statements that as you change the status of the order, you could check this boxes and it would add the text directly to the comment area for you ... no more copy/paste ...

I would imagine if I had some skills I could hack one of the Shippers already in the mod to do this, but it would just that a hack, and I thought there may be others that would use this .

Dan

Hey Danielle
That fixed the no tracking link for me as well, thank you so much !!!
By the way if anybody needs the tracking URL for Canada Post i have that as well.

windsurfer:

Hey Danielle
That fixed the no tracking link for me as well, thank you so much !!!You're welcome..
windsurfer:

By the way if anybody needs the tracking URL for Canada Post i have that as well. Why don't you just post it here so folks can just have the information..

Stellar idea :)
https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingType=on&trackingNumber=