Downloadable products not showing download

Ajeh:

Change this to YES

• Default Attribute to be Marked Selected (NO)

Otherwise, the customer will never click the Radiobutton so they will never add the Attribute with the Download to the cart ... they will just add the product ...

No Attribute ... No Download ...

Then, depending on your Payment Module Orders Status ... this determins immediately available or only after you approve it ...

Orders Status >=2 or <=4 are immediately available ... example: Processing, Delivered or Updated ...

Orders Status 1 or Pending ... is good for things like Check/Money Order where you have not received the money yet and do not wish to release the Download until you do ...

Note: Updated is designed to Update an order with a Download for those who need to allow the customer more times to try or more days in which to obtain the download before it expires ...

I have done all the above but still having a problem of orders getting stuck in pending. From further observation, the test orders show that the shipping and billing address are different and therefore the orders are showing as pending and not processing like I have set up in Order Status. I am selling digital products so shipping address is not necessary. Is there a setting I need to change to get this to work?

Thanks!

What Payment Method(s) are being used when this happens?

I thought Paypal Express Checkout processed credit cards but found out it doesn't so I am now trying to get Paypal IPN to work but having problems with that and going through the checklist before I ask on here. So please disregard my previous post and sorry about that. :oops:

PLEASE someone HELP!!

:frusty:

My store has all of a sudden stopped showing the download links. I've tried re-uploading my files to the /download/ folder. I've tried deleting the attribute and adding it back.

Now as a possibly irrelevant side note, I have installed the Google Checkout Mod since the last time I had a successful downloadable product order. (I didn't realize there was a problem on my end, I thought the customer just couldn't find the links) Could this be the problem?

My store is: http://mypixelcreations.com
The seamless backgrounds and graphics are instant downloads.

Any help would be greatly appreciated!!

PS I'm slightly PHP-challenged so speak in small words :)

Check the Products and their Attributes ... you are sure there is a filename on the download?

What happens if you switch to the Classic Stylesheet?

I just placed an order what is its status? Changing it to Delivered?

You are also missing some things from your stylesheet ...

.hiddenField {
display: none;
}
.visibleField {
display: inline;
}

THANK YOU for looking into this for me :) Still no change though.

I've triple checked the download files...all have the green dot

I added that to my CSS -- no change

I tried the classic template -- no change

I tried changing the order status to order delivered (from processing order) -- on my test orders this didn't work...did it work for your order?

:cry:

I think I would have to look into your code and database more to see what is up ... it is almost as if your code has cut out the call to the file or the data is not being stored right in the order ...

Meanwhile ... you have some weird stuff in FireFox with errors ...

Login as a customer and go to the My Account and View an Order ...

In the right top of FireFox do you see the Red exclamation point? Click it, then click Clear ... and you see how it is repeating an error over and over and over again ... :blink:

You are welcome to look into the code/databases. If you can email me I'll get you the login, etc.

As for the errors...I use Firefox (ver. 3.0.9) daily and I don't see the exclamation point or any errors.

:unsure:

Thanks again for checking into this for me.

I'm having the same problem as Sara. Everything was working fine at least 2 days ago but starting yesterday I started getting messages that customers weren't getting download links. GoDaddy didn't change something again did they? I've not changed anything in my configuration in the past 2 days so that's the only thing I can think of.

Patty

Have you changed anything on your site?

Have you tested this yourself to see if it is happening to you as well?

I installed image handler last week the downloads have worked after that. Since then no I've not made any changes and yes I checked and I don't get the download button either

I just checked my other store (which is also on GoDaddy hosting) and I'm having the same thing there ... no download button

Check your Product that you ordered ... is the green light on the Attribute filename?

Check the Order ... do you see the Attribute on the Order?

Check via phpMyAdmin and look at the orders_products_download table ... is there a download for the order in there?

Yes that was the first thing I checked. GoDaddy doesn't have phpMyAdmin so I can't check that. Im going to try to uninstall Image Handler and see if that fixes it

That didn't fix it either

What happens when you look at the Order? Do you see the Attributes?

Do you see any error messages after creating an Order with a Download?

Do you see any reference to the Download in the Order on the My Account when you view the Order?

When I add the item to the cart I do see Download 1 of 1, there's just no order and normally you will see the filepath after checkout where it says Download 1 of 1 and that isn't showing up either

No error messages

I have attached screenshots of both the attribute for the product in the attribute screen and what we get AFTER completing an order. There is no download area at all! I am thinking it's a setting that somehow got changed but I don't know what.

Make a Test Product with a Test download where the filename is called:
test.zip

NOTE: be sure to load a file to your /download directory called test.zip

Same thing - no download button.

Also when I look at the order in the admin area, it looks fine, I can see the filepath at the bottom of the order. Is there a particular area in zen I need to look at maybe in configuration. Or maybe one of the files got corrupted. If I knew which file I could reupload a fresh copy but I don't know what file controls that download button in an order.