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Forums / Managing Customers and Orders / Downloadable products not showing download

Downloadable products not showing download

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Started by helmetman on 4 Oct 2006, 12:12 AM · Views: 27,137

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25 Apr 2011, 9:14 PM
#81
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greydayrecords

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Downloadable products not showing download

Ok, I was almost done adding an entry for the single to your order when I noticed it's already there. I just did a test order with another customer's account and the entry for his single is relatively identical (aside from the unique entries, obviously). So now I'm lost...

25 Apr 2011, 9:15 PM
#82
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Re: Downloadable products not showing download

Wait, scratch that. I was in the wrong table (attributes, not download). Just a sec. :)

25 Apr 2011, 9:19 PM
#83
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Re: Downloadable products not showing download

Ok, new entry added. Check your account and see if the download is there?

25 Apr 2011, 9:27 PM
#84
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ajeh

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Re: Downloadable products not showing download

Now all 7 are showing ...

Linda McGrath
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25 Apr 2011, 9:39 PM
#85
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Re: Downloadable products not showing download

Excellent! I should be able to fix them all now. Thank you SOOO much for your help, coffee on the way. :)

(and I'm going to delete your test product later today, but if you'd like to download any of the music first, go for it)

25 Apr 2011, 11:56 PM
#86
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ajeh

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Re: Downloadable products not showing download

Thanks for the update that this is working ... :smile:

I have no idea what I added to my cart, since there isn't a search on the site, so I just browsed through the All Products until I found that group of Products ...

Linda McGrath
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24 May 2012, 7:59 PM
#87
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Re: Downloadable products not showing download

Ajeh:

Change this to YES

  • Default Attribute to be Marked Selected (NO)

Otherwise, the customer will never click the Radiobutton so they will never add the Attribute with the Download to the cart ... they will just add the product ...
Hi:

I'm trying to get my cart ready to go live but I have the same issue....download is pending. I've changed that attribute to have the radio button selected, but every time I return to that product, the attribute returns to no. Any other suggestions that I might consider to fix this?

Thanks so much.

Donna

24 May 2012, 10:38 PM
#88
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ajeh

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Re: Downloadable products not showing download

What is the Order Status on your Shipping module?

What are your settings in the Configuration ... Attribute Settings ...

Linda McGrath
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25 May 2012, 12:16 AM
#89
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Re: Downloadable products not showing download

Ajeh:

What is the Order Status on your Shipping module?

What are your settings in the Configuration ... Attribute Settings ...

Everything is set correctly. I figured out what was wrong and it wasn't any of these settings. I didn't fully read something and had incorrect information that was sending the payments to the wrong place in paypal. It's all fixed and working.

Thanks so much for responding. I appreciate it.

Donna

25 May 2012, 12:22 AM
#90
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ajeh

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Re: Downloadable products not showing download

Thanks for the update that all is right in the world once more and for posting what the problem was ... :smile:

Linda McGrath
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