Downloadable products not showing download

Have you an URL to your site where we could test this?

And make the Test Product $0.00 so we can test without payment methods etc.

Note: you need the Zen Cart Free Charger freecharger payment module installed so we can complete an order and see this ...

Actually I uploaded a fresh copy of the download.php file into includes/modules and that fixed it. Thank you for all your help

Thanks for the update on how you were able to fix the download issue ... :smile:

I haven't asked a question-- didn't need to. The help here is wonderful! Just wanted to say my additional thanks as this thread got me up and running also.

Cup of coffee on it's way.

Mary Kay

Thanks for the update and for your support ... those cups of coffee help us a great deal ... :cool:

my product download is showing but when i click the button it gives me a http 400 bad request error, how do i fix this please, i'm so confused....

I am getting the same as ptrego! I have a site that has downloadable product on it and everything that I have read on this thread has been done over 3 times already and same results.

I get the order no problem, I am able to set the "pending,delivered,etc", the email goes out to the customer no problems, customer logins to account and sees the download button no problem, customer clicks the download button theres a problem.

It tries to pull the file from the pud file but gets a error page. Tried everything I have read in this thread and don't know if I missed something so I'm here for help.

Product page is: http://www.fresinas.com/store/index.php?main_page=product_info&cPath=14&products_id=183

What I have done!!!
Download did work before.
Only thing changed in the 6 months was from DHL to FEDEX.
File has a green dot by it.
Attribute has been deleted and installed twice.
A test file has been used also and same error.
/download file has been deleted and re-insalled.
/download's permissions have been checked and re-checked.
/pud file has been deleted and re-installed.
/pud's permissions have been checked and re-checked.

probably some other things just cant think of them right now.

The only thing that I have not tried was test in classic template.

Any help is greatly appreciated!!!!!!

**** EDITED *** Never ever post in a forum, email, newsletter etc. the zenid or zenAdminID or you will be doomed!!** :eek:

Could you get the Debug Tool from our Free Software Add Ons and see if you are getting any error messages?

NOTE: be sure to refresh your directory in FTP to see the newly create debug files ...

Ajeh:

Could you get the Debug Tool from our Free Software Add Ons and see if you are getting any error messages?

NOTE: be sure to refresh your directory in FTP to see the newly create debug files ...

I downloaded the Debug Tool and nothing is happening. I'm not getting any log made so guess it's not picking up the error. I see when you click the download button it auto generates a sub folder in the pub folder and tries to pull the zip file from that generated folder. But it keeps bring up Bad Request something about the server cant make that request. So I went to that pub folder and looked into the sub folder and the zip file is not there. I also tested another test file using the instructions here on the zen cart forum on another site I have that also uses the same zen cart same everything and it does the same thing also.

What are all of your settings in the Configuration ... Attribute Settings ...

Under Attributes Controller

EDITING:
Download: Zip File [DOWNLOAD]

PRICES AND WEIGHTS:
Price: zero
Weight: zero
Order: 10
One Time: zero
Price Factor Offset: zero zero
One Time Factor Offset: zero zero
Attributes Qty Price Discount: blank
Onetime Attributes Qty Price Discount: blank
Price Per Word: zero
Price Per Letter: zero

ATTRIBUTE FLAGS:
Used For Display Purposes Only: No
Attribute is Free When Product is Free: No
Default Attribute to be Marked Selected: Yes
Apply Discounts Used by Product Special/Sale: No
Include in Base Price When Priced by Attributes: No
Attribute Required for Text: No

Downloadable Products:
Filename: filled with the zip file that I have in the download folder
Expiry days: 30
Maximum download count: 1

Hope this is what you are asking for!

That is helpful but what I want you to do is go to the menu choices for:
Configuration ... Attribute Settings ...

What are those settings set to?

Ajeh:

That is helpful but what I want you to do is go to the menu choices for:
Configuration ... Attribute Settings ...

What are those settings set to?

Enable Downloads: true
Download by Redirect: true
Download by streaming: false
Download Expiration: 7
Number of downloads allowed: 5
Download controller update status: 4
Download controller order value lower: 2
Download controller order value upper: 4
Enable Price factor: true
Enable qty price discount: true
Enable attribute images: true
Enable text pricing: true
Text pricing: 1
Read only: 1

I forgot about this area so hopefully something is off here would be easy fix!
Posted via Mobile Device

Could you go approve the test Order that I just made? :smile:

If this order was set to 5 tries, it only allowed 1 attempt and that was broken ...

Is this is unix or windows server?

Ajeh:

If this order was set to 5 tries, it only allowed 1 attempt and that was broken ...

Is this is unix or windows server?

It's unix

That’s what I've been trying to figure out why is the link not working or broken. All files are in the right place like they are supposed to be but can’t get the link to work are the interaction between the download folder to the pub folder will not act right I guess.

What happens if you turn off the Redirect and test this?

Well I turned off the Redirect and the only thing that I noticed is that I dont get the 400 bad request page but I get a error page again also.

So what I did was I went to the other site I have and turned off the redirect in that one and ran a test run and everything worked.

So I just copied everything that the one site has into the other site and still not able to download the file.
:(:(

boohoo

Can you give an example of the filenames and sizes?

If you make a test product with a tiny download does it work?

Is your other site on the same server?

Ajeh:

Can you give an example of the filenames and sizes?

If you make a test product with a tiny download does it work?

Is your other site on the same server?

Sorry took so long to respond, still trying to rap my head around this issue..

Question 1: ebook at 4,090,428MB

Question 2: I did change the file to one of the test files that come in the zen cart default and same issue.

Question 3: Yes they are on the same server