Downloadable products not showing download

Have you tried the Download Streaming with a small zip file to test this?

For giggles and grins, if you have GZip turned on ... can you turn that off?

Ajeh:

Have you tried the Download Streaming with a small zip file to test this?

For giggles and grins, if you have GZip turned on ... can you turn that off?

Yahoooooooooooooo, Thank you Ajeh.... I turned on Streaming and turned off GZip and tested the test zip and worked so changed it back to the bigger zip file and worked also so looks like we solved the issue, wow about time lol didnt think we would.

Going to try with redirect on and streaming off and see if that works if not then going to turn it back and run with that.

Ok I just tried the redirect and nothing works so going to run with the streaming so thank you very much Ajeh for all your help!!!!

Last one is Streaming with Gzip on ... as it would be nice to have that setting back on ...

Thanks for the update on what worked for you ... :smile:

Although I believe I have things set correctly, my download orders are being returned as "Pending".

Any thoughts?

What is the Order Status on your Payment Module(s) set to?

I am having a similar problem. I have only downloadable products, and when I went through and ordered something myself, and paid for it, everything went fine. But when I went through and only ordered a free item, and used the zen free charger, it said the order was pending. How do I get the order to go directly to processed and give the download links?

Change the Order Status setting on the Modules ... Payment ... Zen Cart Free Charge Card freecharger to be Processing ... or Delivered ...

I have my store on a linux server and it was working great until a couple of days ago. After a purchase has been made, the download icon does not show up. It was working fine and it just stopped. All products have been downloaded before successfully so I know they were setup correctly. No changes have been made to the system other than adding new items. The green dot shows in all the products shown in the Download Manager area. When you add an item to your cart, it shows as one download. The default attribute has been already selected and all the customers have to do is click the Add to Cart button.

Customers go thru the checkout process where they can see the downloads they are purchasing and each of them shows as a download-able item and after they confirm the purchase, the success screen shows up. It details all purchases made and it all looks normal with the exception that the download button is missing.

I confirmed that the download file is on server. Permissions on the folder are 777 but I have tried other settings as well. Download by Redirect is set to true and Download by streaming is set to false. I tried a combination of both with no success. Can anyone suggest any other ideas? The Zen Free Charge card is set to true and the status is Processing thou I have tried Delivered as well also with no success. As I was writing this e-mail, I also noticed that when you log in as a customer an click on your history, it shows everything you have purchased but every item shown there, has "0 Bytes" on the file size while the rest of the information is correct.

I have the latest version of zencart and I host my site on 1and1. This is my first ever store.

Any suggestions will be appreciated.

Thanks

Kenzo

Thanks for the information. I have the exact same problem. There is download button. It really helped but I still do not see a download button on the confirmation page.

OK I figured it out. I was trying to download a pdf file. I tried a zip file and the download button appears. ALso, I just entered the filename and the extension. Tom :cool:

Is there a way to have it download a pdf file?

Ok, I'm thoroughly baffled; I have a customer who ordered a subscription package from us and is unable to download it. There is no download link in the order information, and on the back end, no "Order Download Status" box showing up. I've checked through other orders from the past six months, as well as this customer's account (he sent me the password), and it ONLY seems to be with this one product, and I'm 100% confused. I've been using Zen for a couple years now so I've covered the basics (checked the database file, all clear; attributes shows the green dot next to the filename; resorted attributes; re-uploaded the download.php file, etc).

EDIT: Now I am even more baffled, as it is only the CD version of the subscription. I just compared and, aside from sort order, catalog number, and title, the two products are set up EXACTLY the same, including the attributes manager. Going into PHPMyAdmin shows everything looking fine; the vinyl orders (which work) are set up properly, the CD orders (which don't) also appear to be set up properly (both in the orders_products_attributes table and the

So I'm basically at my wit's end here, and I have some (understandably) annoyed customers. Links to the products below; anyone come across this before? Why would one work and the other not? I am using 1.3.9h on a Dreamhost shared (unix) server.

Links to products:
http://www.greydayproductions.com/store/index.php?main_page=product_music_info&cPath=1_53&products_id=208

http://www.greydayproductions.com/store/index.php?main_page=product_music_info&cPath=1_53&products_id=209

I made a test order ... do all of these show their Downloads properly on the Order? :unsure:

Hey, sorry for the lag, weekend and all. Yes, the CD version seems to work on your test order (except the single, which didn't seem to have the product linked). Based on the issue with the single, I think the problem lies in products that are copied and edited; though the attribute qualities are being copied, the links aren't (seemingly) always, which just makes very little sense.

By the by, I've marked it "completed", so if you wouldn't mind checking and making sure the links are there that'd be great!

The link is definitely working with the cd version now, so how do I get it to show up on the orders that it didn't work on before? Rechecking the orders_products_attributes table, those orders aren't in there, I was looking at the product download ID, not the order number. Do I just need to manually create new database entries for those orders? If so, is this the only table I need to modify?

If you go to your phpMyAdmin and browse the table:
orders_products_download

for the orders_id 306 ... how many records show and what are the orders_products_id and orders_products_filename on them ...

If you browse the orders_products for the orders_id 306 what are the products_id on them?

There are six, and the orders_product_ids are 376-382 (minus 378, which is probably the single that wasn't linked properly). The filenames are all correct, I double checked them against the downloads folder.

Checking the product IDs in the orders_products table, I do notice that it seems like the orders are assigning unique product ids per item for the attributes table, while the orders_products table has them all set to unique identifiers per item. Since all the orders outside these work just fine, I'll assume this is normal? The product IDs in the orders_products table do match the first three integers of the "keys" in the products_prid column.

Ok, either I'm going crazy or those orders I didn't see before are in the database table again. I'm probably just going crazy. I have coffee now, so...

Is there something simple I'm missing, like resetting some setting or flushing some cache or something? From what I can tell, based on the orders_products_attributes table everything should be working fine...

I see 6 of the 7 downloads so that missing one is probably the one that wasn't linked right ...

Why they showed up is kind of odd ...

I would test out same sample orders and see if you notice any pattern when anything goes wrong ...

Ajeh:

I see 6 of the 7 downloads so that missing one is probably the one that wasn't linked right ...

Why they showed up is kind of odd ...

I would test out same sample orders and see if you notice any pattern when anything goes wrong ...

I will, but let's use yours to figure out how to fix it; so the single is now linked properly in the store. How do I alter your order so that the download shows up?

You would need to manually add a proper record for the Download in the table:
orders_products_download

to account for the one that was not added ...