Help! Orders are NOT recording

Ok i have no idea what is up but i had an order come in yesterday where a lady went in and i take it filled her cart and got all the way to the part where it directed it to paypal, well she paid and i got that email letting me know she paid and i got the money in my paypal. Well i checked my emails the inbox, spam box and bulk and no emails letting me know that i had an order, which i would have not known had the payment reciept not come to me, well this is the weird thing i went to the zen cart admin to look up the order and just print it from their well its not their i have no idea what this women bought. I have 2 other orders from last month that are showing that i did get emails for and i even updated these to show delivered. Well right before posting this since i figured it was just a glitch and i would IM her and ask what she ordered and i get an email that i have a payment on paypal again from a customer and they paid via paypal the money is their so i went to check my emails nothing, i went to zen and again the order did not record, why it this happening? I will now be emailing 2 customers for their orders i need this fixed as this is very unprofessional for me to have to go to the customer to see what they ordered since its not showing in the zen cart admin. Thank you

maggie

If you were receiving PayPal payments "last week" just fine, but today they stopped working properly, then you need to look at what's "changed" since it last worked properly.

Maybe PayPal's systems aren't sending notifications to you properly.
Maybe they stopped sending notifications for a reason. Is the "IPN Instant Payment Notification" still enabled in your PayPal account?
Maybe you made a change on your website's PHP files or your PayPal module settings?
Maybe your hosting company has changed something on the server and/or firewall that is blocking the PayPal servers from sending your order details to you properly.

FAQ on troubleshooting some PayPal issues: http://www.zen-cart.com/wiki/index.php/PayPal

PayPal service System Status: http://www.paypaldeveloper.com/pdn/blog?blog.id=mts_updates

Not sure if you miss read its not a paypal notice problem. I got the notice of a payment this is the only way i knew i had an order the problem is the zen cart is not sending me a copy of the customers orders and their is no record of an order in the admin of zen cart. After paypal notified me of a payment i checked for an email from the zen cart admin so i can print the order and ship and their is nothing in my admin under orders except the 2 orders i had last month these 2 orders that i got in the last 24 hours are NOT listed in the admin of the cart this is nothing with paypal. I havent changed a thing either and i made sure that my email is correct in the admin also. So why is the orders not showing up my cart is allowing the customer to add stuff to the cart, sign up as a customer(since i see them in the listing for customers) check out to the point they can get all the way to paypal and pay. I get paid but i have no order to see what they wanted and in fact one lady emailed me to tell me she didnt get a copy of her order or an order number.

maggie

I told you, the problem is that the communications between PayPal's server and your server are not operating properly.

Your store took the order. It's sitting waiting for PayPal to talk to your server (happens in the background, called "IPN") in order to release the order. At that time the email confirmations will be sent and the order will show up in the admin.

I already gave you all the tips for fixing that communication problem.

But, since you don't believe, me, there's apparently no convincing you.

i didnt say i didnt believe you i just didnt know that orders not showing in the admin had anything to do with paypal so i went back and looked over what you gave me and i know nothing was changed on the php and i doubled checked everything else and its correct. plus i did a test order and nothing it showing i went over the links you gave too and i dont see where anything would have changed

maggie

What are the log files saying?

(Assuming you've read the articles I mentioned earlier, you'll know how to do that, since it's one of the recommended steps on finding out what might be wrong.)

what log file? I did a test last night after i posted and disabled the paypal payment option in the admin of the cart and did a test order and it went trought when i went back in and reinstalled paypal as an option and set it all up too on paypal and did a test order it didnt take no order can in but when i disable paypal it works not sure why.

maggie

On the settings for the IPN module, you can enable debug mode, which will log the IPN activities in the modules/payment/paypal/logs directory. That will probably help give clues as to what's going on.

Ok, i went in and enabled it and did a test order and this is what it sent me in an email. what does this mean?

Keys for submission: Array
(
[charset] => iso-8859-1
[lc] => US
[page_style] => Primary
[custom] => zenid=e65fcfb5aa2f7041d150f4c14e13d261
[business] => [email protected]
[return] =>
http://playthingsforlovers.com/store/index.php?main_page=checkout_process&referer=paypal
[cancel_return] =>
http://playthingsforlovers.com/store/index.php?main_page=checkout_payment
[shopping_url] =>
http://playthingsforlovers.com/store/index.php?main_page=shopping_cart
[notify_url] =>
http://playthingsforlovers.com/store/ipn_main_handler.php
[redirect_cmd] => _xclick
[rm] => 2
[bn] => zencart
[mrb] => R-6C7952342H795591R
[pal] => 9E82WJBKKGPLQ
[first_name] => maggie
[last_name] => norwood
[address1] => 64285 w powerline rd ext
[city] => pearl river
[state] => LA
[zip] => 70458
[country] => US
[email] => [email protected]
[H_PhoneNumber] => 5042019907
[night_phone_a] => 504
[night_phone_b] => 201
[night_phone_c] => 9907
[day_phone_a] => 504
[day_phone_b] => 201
[day_phone_c] => 9907
[no_shipping] => 1
[upload] => 1
[currency_code] => USD
[cmd] => _ext-enter
[item_name] => Play Things For Lovers Purchase
[item_number] => Store Receipt
[amount] => 42.00
[shipping] => 0.00
[tax] => 0.00
[tax_cart] => 0.00
)

maggie

HomicideRocker:

On the settings for the IPN module, you can enable debug mode, which will log the IPN activities in the modules/payment/paypal/logs directory. That will probably help give clues as to what's going on.

Hi, I have the same problem with Metacharge but there is no log facility from what I can see.
This problem only occurs infrequently so not a big problem for us. Could it be that the transaction was occuring during a maintenance period at our hosts '1and1' causing the block of info received from the metacharge server?

Steve.

my hosting hasnt had maintance as i am with p4host and mine does it with every order that uses paypal i did a test order using everything and it went through fine

maggie

ok i called paypal to see if they could help me and they walked me through step by step and said that my IPN is fine and since i am getting the payment notices its not on their end its something to do with my cart that when they had a problem a few weeks back with the IPN it might have done something to it. I dont have API's since i am not using the paypal express or pro as an option i am only using **PayPal IPN - Website Payments Standard

is their a place i can submit a trouble ticket too because paypal also noted that when the details come in on paypal it shows this info
**Item Title:
Play Things For Lovers Purchase Item

Number Store Receipt Custom:
zenid=abad0a36d5c9a97ed4cfb6afbee1d48b

that the item title should be different maybe listing the items(i know on other carts when i buy from people it doesnt show the name of the store and the word purchase)plus the item shouldnt say store receipt so i want to submit a ticket for these problems so that i can start taking orders again as i am losing business because no one gets a copy of the order and its doesnt register into the admin

maggie

splishsplashbb:

Ok, i went in and enabled it and did a test order and this is what it sent me in an email. what does this mean?

Keys for submission: Array
(
[charset] => iso-8859-1
[lc] => US
[page_style] => Primary
[custom] => zenid=e65fcfb5aa2f7041d150f4c14e13d261
*** SNIPPED URLS ***
[rm] => 2
[bn] => zencart
[mrb] => R-6C7952342H795591R
[pal] => 9E82WJBKKGPLQ
[first_name] => maggie
[last_name] => norwood
[address1] => 64285 w powerline rd ext
[city] => pearl river
[state] => LA
[zip] => 70458
[country] => US
*** SNIPPED URLS ***
[H_PhoneNumber] => 5042019907
[night_phone_a] => 504
[night_phone_b] => 201
[night_phone_c] => 9907
[day_phone_a] => 504
[day_phone_b] => 201
[day_phone_c] => 9907
[no_shipping] => 1
[upload] => 1
[currency_code] => USD
[cmd] => _ext-enter
[item_name] => Play Things For Lovers Purchase
[item_number] => Store Receipt
[amount] => 42.00
[shipping] => 0.00
[tax] => 0.00
[tax_cart] => 0.00
)

maggieThat's the log showing what data was sent to PayPal.
If that's the only log you've received, then your server is not hearing any response back from PayPal. There should be another one that shows the step-by-step processing that your store went through when receiving the posted IPN from PayPal.
If you're not getting those, then PayPal's server is not talking to your server.

splishsplashbb:

is their a place i can submit a trouble ticket too because paypal also noted that when the details come in on paypal it shows this info
Item Title:
Play Things For Lovers Purchase Item

Number Store Receipt Custom:
zenid=abad0a36d5c9a97ed4cfb6afbee1d48b

that the item title should be different maybe listing the items(i know on other carts when i buy from people it doesnt show the name of the store and the word purchase)plus the item shouldnt say store receipt so i want to submit a ticket for these problemsIt's submitting the data as it's designed to do. There's no "bug" there.

In Zen Cart v1.3.8, the Website Payments Standard module does not send detailed-cart contents to PayPal. It sends an "aggregated" cart ... essentially a summary of the purchase ... much like you get from some retail stores where your credit card is swiped on a separate machine and you get two receipts: one for your detailed purchase, and another for just the payment part made on your card.

If you want detailed line-items on your PayPal receipts for purchases made via Zen Cart v1.3.x, you'll need to use PayPal Express Checkout instead of Website Payments Standard.

Ok, i am going to go in and change to the other option for paypal. Thank you about that but do i need to call paypal again and let them know about the last post you said since its not getting the information from paypal? If so i will call on monday and i will i guess take to someone in the technical department ok thank you again.

maggie

ok i went in and changed to the express did a test order and when i was trying to confirm the order it gave this error

"We are sorry for the inconvenience. The PayPal account authentication settings are not yet set up, or the API security information is incorrect. We are unable to complete your transaction. Please notify the store owner so they can correct this problem. (10002) 10002 Authentication/Authorization Failed - You do not have permissions to make this API call"

i wnet in and granted permission am i missing something?

maggie

That means you've probably entered the wrong API details. You need to enter all 3 API security settings exactly as you got them from PayPal. And, if you got those API details from their live (not sandbox) server, you need to choose "live" instead of "sandbox". If you don't know what "sandbox" means, then you're using the "live" server, and should select "live".

Also, what version of Zen Cart are you using? If it's 1.3.7, have you applied the PayPal patch to it? http://www.zen-cart.com/forum/showthread.php?t=56216 (this patch is already in 1.3.7.1 and newer)

ok i fixed the API but when i did a test order of course it sent me tons of emails and the order didnt record in the admin so i guess i will be back on the phone with paypal also the version i have is

Zen Cart 1.3.8a

Database Patch Level: 1.3.8

maggie

PayPal isn't going to understand most of what's in those email messages.

The debug logs are stored in /includes/modules/payment/paypal/logs (as long as that folder is writable).
If you zip up the logs and post a link to the zip file here, maybe we can take a look at what took place in the processing of the transaction.

ok, i have waited on a reply from my hosting and they never did all they sent was it looks ok on my end, so i went with another hosting thinking its with them since its not with paypal i have spent many hours on the phone and as they asked me "are you getting the payment notifications in your email that you have a payment that you received" I said yes but my cart isnt showing the order on my admin they told me its not paypal as it has done everything its suppose to be doing its either the server or hosting which i explained i moved my hosting so its not that, how do i fix this? I have had 4 more orders and got the notice of payment but no orders are recorded and i added the add on for stuck orders and i get an error
please someone help me i cant afford to lose orders for people wanting to use paypal if i have to take it off the site

maggie