I just had a Zoom meeting with UPS, who confirmed all my settings in the Shipping Module are correct and that we are getting our negotiated rates displayed, YAY! The one question they could not answer was, why when I choose Customer Classification Code 53 (for standard rates), why the rates displayed are lower? The UPS technical person did not know what Customer Classification Code 53 was. I was under the impression that code 53 was dictated by the UPS system to signal the API to display "standard rates". She says that ZC created the customer classification codes, which made NO sense to me!

So, I'm left with two questions: 1) Is UPS the one that dictates what the Customer Classification Codes are? and 2) Why would the "standard rates" be lower than our negotiated rate?

Can someone test changing their Customer Classification Code to 53 to see if they get the same lowering of rates?