Downloadable products not showing download

I just tested my store using PayPal Sandbox and the order gets set to pending, but when i manually set the order to Delivered after i make sure the payment went though, the download buttong does not show for the customer. All it says is:

Date..................No..........Ship To........Status.........Total.....View
10/03/2006.......# 9......xxxxxxxxxx...Delivered......$3.50.....view

No download button.

Nevermind. Fixed.

helmetman:

Nevermind. Fixed.

How exactly did you fix this? I'm having the same problem (I think). I've set up everything to make a product downloadable...zipped the file, put it in download folder, set up the option name, set up the option value, applied it to a product's attribute and so on. BUT, when I order the downloadable product and pay through PayPal, I never get a link to download the file. Even if the order's status is set to delivered, I never get a link.

If you (or anyone else) has a tip, holler back! Thanks...

P.S. These are the steps I used, quoted from another post:

1. FTP all your files to /public_html/download folder
2. Log into your site into the admin panel
3. Click Catalog -> Option Name Manager

• Type in a option name
• Select order number
• Select radio from option type

4. Click Catalog -> Option Value Manager

• Select the Option Name you just made
• Type in a Option Value
• Select order number

5. Click Catalog -> Attributes Controller

• Find your product
• You should see "ADDING NEW ATTRIBUTES"
• Select the Option Name and Option Value that you just made
• Click Insert

6. Attribute Flags

• Pick what you need but this is what I have
• Use For Display Purposes Only (NO)
• Attribute is Free When Product is Free (YES)
• Default Attribute to be Marked Selected (NO)
• Apply Discounts Used by Product Special/Sale (YES)
• Include in Base Price When Priced by Attributes (YES)
• Attribute Required for Text (NO)
• Downloadable products (bottom)
• Filename: full name and extention (ex.. ZenCart.zip)
• Edpiry days: Number of days till the link expires to the customer
• Maximum download count: how many times do you want your customer to be able to download the file

YOUR DONE!!

Change this to YES

• Default Attribute to be Marked Selected (NO)

Otherwise, the customer will never click the Radiobutton so they will never add the Attribute with the Download to the cart ... they will just add the product ...

No Attribute ... No Download ...

Then, depending on your Payment Module Orders Status ... this determins immediately available or only after you approve it ...

Orders Status >=2 or <=4 are immediately available ... example: Processing, Delivered or Updated ...

Orders Status 1 or Pending ... is good for things like Check/Money Order where you have not received the money yet and do not wish to release the Download until you do ...

Note: Updated is designed to Update an order with a Download for those who need to allow the customer more times to try or more days in which to obtain the download before it expires ...

Perfect advice! My downloads work perfect now...thanks for your insight and quickness in responding!

-Andrew

This was very helpful as it was right where I was stuck. Here is an additional question. I sale both downloadable items AND items that require me to work on and deliver later.

If I go to the Payment Module and set the Credit Card processing status to >2 then does it have to be that way for all products?

Or is there a way to set that status differently for different types of items.

Thanks

There is one orders_status for the Payment Modules ...

To manage this independantly on a per Product basis you would need some kind of flag and additional custom coding to handle this change ...

This can be done ... but it is a bit of work to make this happen ...

But nothing a handy pocketbook cannot fix ... :cool:

Ajeh,

Thanks this solved the problem for me too!
Now, there is still one problem for me, (you might have guessed :blush:)

The download link shows up in the order information page and on the checkout success page. But when I ordered two downloadable products, only the first shows as a link on the two mentioned pages making it able to download.
How can I make both or more download links available when more products are purchased at once?

Thanks for any help.
Regards,

Lex.

Sounds like a configuration error on the product or the template might have a problem ...

You should have a link per product per download ...

Have you an URL to a Product that you are missing a link from?

Or a combination of Products when ordered together are not working right?

Ajeh:

Sounds like a configuration error on the product or the template might have a problem ...

You should have a link per product per download ...

Have you an URL to a Product that you are missing a link from?

Or a combination of Products when ordered together are not working right?

Yes I have, the page is still in setup fase off course.
This is the product that doesn't show up:
http://musicmusketeers.com/index.php?main_page=product_music_info&cPath=4_3&products_id=5
Hope I understood you correctly.

Regards,

Lex

If you look at this product in the Attributes Controller ... is there a green dot next to the filename?

Is the site Live? If not, can you turn on CC or something so the checkout can be tested?

Linda,

Please forget about my question.
I just configured the product that wasn't showing up the wrong way.
Sorry for bothering and thanks for your help!

Regards,
Lex.

Not a problem ... thanks for the update! :smile:

Well, I might have somthing that could be interesting, at least is is for me.
I knew that the option should be selected by default but I took away the code from tpl_product_music_info_display.php, that implemented the option and it's selection. What I wanted to achieve was that this option and its radio button didn't show up in the info page for the product.
Deselecting configuration > product info > Products Info - "Product Option Value of Attributes Sort Order" in admin didn't work for me, the option showed up anyway.
Now, keeping this code out of this template caused the option not being selected, that's why my downloadlinks wheren't showing up.

Then I went to the option template which is implemented from tpl_product_music_info_display.php. The file you need is tpl_modules_attributes.php.

I added the code that is printed in red, to make the option and it's selection being implemented but not showed on the product info page:

---

<style type="text/css">.hide {visibility:hidden;display:none;}</style>

<div id="productAttributes"> <?php if ($zv_display_select_option > 0) { ?> <h3 id="attribsOptionsText"><?php echo TEXT_PRODUCT_OPTIONS; ?></h3> <?php } // show please select unless all are readonly ?> <?php for($i=0;$i<sizeof($options_name);$i++) { ?> <?php if ($options_comment[$i] != '' and $options_comment_position[$i] == '0') { ?> <h3 class="attributesComments"><?php echo $options_comment[$i]; ?></h3> <?php } ?> <div class="wrapperAttribsOptions"> <div class="hide"> <h4 class="optionName back"><?php echo $options_name[$i]; ?></h4> <div class="back"><?php echo "\n" . $options_menu[$i]; ?></div> <br class="clearBoth" /> </div> </div> ______________________________________________________________

Hope this is of any use for someone.
Regards,
Lex

Hi,

I am new ti ZenCart. I have read the conversion and implemented it. Still I could not download !!

I have made attributes & in the option I had specified file. So, when I click on the option button, the file should get download but nothing happens !!

Can anybody help me to solve this problem ?? :smile:

harshil:

Hi,

I am new ti ZenCart. I have read the conversion and implemented it. Still I could not download !!

I have made attributes & in the option I had specified file. So, when I click on the option button, the file should get download but nothing happens !!

Can anybody help me to solve this problem ??
In admin downloads manager, or all your files showing green
dot?
Are all your download files in zencart folder
/download?

Hi misty,

Yes ! files r showing green & I have my all download files in zencart folder /download.

I want to ask one thing::

      I have made attributes for each product & want if any customer want to download file containing description of the product. Then they should click on the radio button & download it.

• This can be achieved by attributes or I am wrong ?

Thanks for reply !!!!

harshil:

Hi misty,

Yes ! files r showing green & I have my all download files in zencart folder /download.

I want to ask one thing::

I have made attributes for each product & want if any customer want to download file containing description of the product. Then they should click on the radio button & download it.

• This can be achieved by attributes or I am wrong ?

Thanks for reply !!!!
URL of your site with example download product is???
:lookaroun

I am working on my localhost !

And also I got the solution, their was a problem in selection of Attribute Flags. As I deleted all previous attributes & again made the attributes. It worked !

Thanks misty for replying !!!

harshil:

I am working on my localhost !

And also I got the solution, their was a problem in selection of Attribute Flags. As I deleted all previous attributes & again made the attributes. It worked !

Thanks misty for replying !!!
Pleased to hear problem sorted..
well done
:clap: