Windows Live Product Search Contribution Support Thread

Thanks for this great add-on

I was pleased to be able to successfully get to the "Processing" stage on both of my stores. However, I'm in the 5th day of waiting for it to finish processing and publish. Could this indicate a glitch of some kind?

Thanks

MeltDown:

Thanks for this great add-on

I was pleased to be able to successfully get to the "Processing" stage on both of my stores. However, I'm in the 5th day of waiting for it to finish processing and publish. Could this indicate a glitch of some kind?

Thanks

Hmmm... Day 7 and still "Processing." Using FTP I went ahead and submitted a second catalog, being certain to conform 100% to all guidelines but 36 hours later still no luck with this one either.

I just installed this mod and when I try to create the feed file, a small window pops up and says:

Live Product Search Feeder v.1.06 08.11.2007 00:00:59 started 2007/12/28 16:52:08
Feed file - /home/qualityw/public_html/store/feed/LPS_OUTPUT_FILENAME
Processing: Feed - Yes, Upload - No
Live Product Search File Complete In 0.098539 Seconds 0 Records

Seems the "LPS_OUTPUT_FILENAME" isn't defined some place.
Any tips?

Dan

It is defined from within the ADMIN->CONFIGURATION->GOOGLE BASE FEEDER CONFIGURATION

numinix:

It is defined from within the ADMIN->CONFIGURATION->GOOGLE BASE FEEDER CONFIGURATION

I assume you meant ADMIN->CONFIGURATION->Live Product Search FEEDER CONFIGURATION ?????

I looked there first thing after installing as I do use Google Feeder. All I have there is:
username, password, server and currency choices.

One thing I wonder if I did wrong: the instructions say:
"3. Go to Admin->Tools->Install SQL Patches and install lps.sql"

I stared at that a while, and then did exactly what it says.
I installed the patches first...... then the lps.sql.

I wonder if installing sql in the wrong order screwed it up?
BTW Zen version 1.3.6

Dan

droland:

I assume you meant ADMIN->CONFIGURATION->Live Product Search FEEDER CONFIGURATION ?????

I looked there first thing after installing as I do use Google Feeder. All I have there is:
username, password, server and currency choices.

One thing I wonder if I did wrong: the instructions say:
"3. Go to Admin->Tools->Install SQL Patches and install lps.sql"

I stared at that a while, and then did exactly what it says.
I installed the patches first...... then the lps.sql.

I wonder if installing sql in the wrong order screwed it up?
BTW Zen version 1.3.6

Dan

Hmmm... You know, I don't think I even SAW the two SQL patches! :huh: I ran the lps.sql and am not receiving any errors but it has been stuck on "processing" forever. When I run them now I receive the following error:

1062 Duplicate entry 'LPS_MAGIC_SEO_URLS' for key 2
in:
[INSERT INTO zen_configuration (configuration_id, configuration_title, configuration_key, configuration_value, configuration_description, configuration_group_id, sort_order, date_added, use_function, set_function) VALUES (NULL, 'Magic SEO URLs', 'LPS_MAGIC_SEO_URLS', 'false', 'Output Magic SEO URLs (separate module required)?', @configuration_group_id, 6, NOW(), NULL, 'zen_cfg_select_option(array('true', 'false'),');]
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

I take it that means that I DID run them, right??

getting the following error!

Live Product Search Feeder v.1.06 08.11.2007 00:00:59 started 2008/01/02 10:36:20
Feed file - /public_html/store/feed/live_products.xml
Processing: Feed - No, Upload - Yes
Upload started...
Connection failed: ftp.productupload.live.com
Warning: ftp_connect() [function.ftp-connect]: php_network_getaddresses: getaddrinfo failed: Name or service not known
Upload failed...

running 1.3.7 with current version of this contribution. this mod is running on https://www.rubberduckbathrooms.co.uk/store and is where im getting the error when trying to upload

I've been uploading this feed via WS-FTP for several months, this morning uploaded 2 stores successfully, but the 3rd store failed consistently with this error: "453 Transfer complete but post processing FAILED". Apparently the upload works but the processing fails after that, and the prior data still shows on the Live Search Catalogs page. Suppose the Live Search FTP servers are down?

Anyone have any idea?

Hi,

I have two problems.

First, when it generates the XML file, it does not add the following to the end:

Second, FTP fails with no response. I would contact my host but I have google and yahoo modules installed working without a hitch.

Any ideas?

Thanks,

compnet32

MeltDown:

Thanks for this great add-on

I was pleased to be able to successfully get to the "Processing" stage on both of my stores. However, I'm in the 5th day of waiting for it to finish processing and publish. Could this indicate a glitch of some kind?

Thanks

I contacted MSN about this problem. There is a problem with an as yet unknown MSN server, they are working on it and it is likely to take quite a few days to locate & fix.

my catalog was rejected!!!

Dear Merchant,
Catalog Rubber Duck Bathrooms has been rejected!

Your catalog Rubber Duck Bathrooms has been rejected, and couldn't be published on Windows Live Product Search due to one or more of following reasons:

Invalid Offer format:
One or more of required fields are missing
The delimiters provided in the file don't match the catalog settings
Data Errors
To publish your catalog, go to your Live Product Upload account and upload the catalog file again in the correct format.

Best regards,
Product Upload Customer Support Team

upload on both rubber duck and fire2you not working!

coolglobal:

I contacted MSN about this problem. There is a problem with an as yet unknown MSN server, they are working on it and it is likely to take quite a few days to locate & fix.

Well it's good to know there's still hope! It seems as though installation and application of the mod went well, which left me very confused as to why I couldn't get past the final "processing" hurdle.

Thanks for checking into it - I'll keep my fingers crossed and be patient.

Tim

coolglobal:

I contacted MSN about this problem. There is a problem with an as yet unknown MSN server, they are working on it and it is likely to take quite a few days to locate & fix.
I also contacted them about it, received an email back essentially saying the same thing, but they added "In the meantime, I have formulated a workaround for this problem. You may want to split your catalog into smaller files and attempt to upload them separately. "
Since the upload isn't the problem, it's the post-processing causing the pain, and the catalogs appear to be locked, I guess you'd have to set up several catalogs to do that. And the upload files aren't that big anyway, about 600Kb. Is that "big"?
Also, the Product Live pages now don't want me to sign out, click the link and it keeps coming back as still signed in.

inovermyhead:

I also contacted them about it, received an email back essentially saying the same thing, but they added "In the meantime, I have formulated a workaround for this problem. You may want to split your catalog into smaller files and attempt to upload them separately. "
Since the upload isn't the problem, it's the post-processing causing the pain, and the catalogs appear to be locked, I guess you'd have to set up several catalogs to do that. And the upload files aren't that big anyway, about 600Kb. Is that "big"?
Also, the Product Live pages now don't want me to sign out, click the link and it keeps coming back as still signed in.

Could I just hack the upload into thirds and try again or would it have to be neater than that?

Hmmm... now that I think about it, I wonder if that's the problem anyway. My second store has only 90 products or so and it's hanging in processing limbo as well.

i am unable to upload through either of my site but i can upload through filezilla direct by ftp.

i got one of my catalogs rejected, how ever i have been getting an error on google base as well and only 212 products listed, but then when i slit my products into 4 files each with 200 products max to total 664 products this seems to solve the error on google so far so done the same with live to see if this sorts the problem and so far not been rejected so fingers crossed.

how can i make a cron job to create these files and upload?? ie creayt file called live1 for first 200, live2 for products 201-401, and live3 for 401-601 etc???

Hi,

I looked through the threads and found some related subject matter but I did not find a clear solution to the error I am getting when I try to upload the xml file.

Processing: Feed - No, Upload - Yes
Upload started...
Connection failed: ftp.productupload.live.com
Warning: ftp_connect() [function.ftp-connect]: php_network_getaddresses: getaddrinfo failed: Name or service not known
Upload failed...

Anyone have a solution to this issue? By the way, the google base feeder works great.

Thanks,
Coucho

https://www.internationalcoffeeandbeverage.com

MeltDown:

Well it's good to know there's still hope! It seems as though installation and application of the mod went well, which left me very confused as to why I couldn't get past the final "processing" hurdle.

Thanks for checking into it - I'll keep my fingers crossed and be patient.

Tim

Update The product lines from both of my stores finally processed successfully. It did, however, take a good 3 weeks, not the posted 36 hours. This add-on is superb, it's just Windows Live that has a few problems...

coucho:

Hi,

I looked through the threads and found some related subject matter but I did not find a clear solution to the error I am getting when I try to upload the xml file.

Processing: Feed - No, Upload - Yes
Upload started...
Connection failed: ftp.productupload.live.com
Warning: ftp_connect() [function.ftp-connect]: php_network_getaddresses: getaddrinfo failed: Name or service not known
Upload failed...

Anyone have a solution to this issue? By the way, the google base feeder works great.

Thanks,
Coucho

https://www.internationalcoffeeandbeverage.com

i am getting the same error - any ideas?

I have even tried using filezilla to upload my catalog which worked but then 3 days later I received a message that my catalog had been rejected for one of the following reasons:
Invalid Offer format:
One or more of required fields are missing
The delimiters provided in the file don't match the catalog settings
Data Errors

If anyone has had success please let us know what you did but it may be that this service is still in beta.