Return Authorization Module (RMA)

Turned out to be issues on the server side. Have it all sorted out now.

However, when I do get the RMA request in my inbox it's not formatted very well.

All the fields are jumbled together.

Quote:

---

From: Sonja ThomasEmail: [email protected]
Number: xxx-xxx-xxxAddress: xxxx N Georgetown City: Round RockPost
Code: 78664Country: United StatesState: TXOrder Number: 2077Total
Value: Item Number: AR004M-2-XItem Name: M15A4 RIS (Crane Stock Model)Action
Requested: Refund------------------------------------------------------Reason: php
wrapper test------------------------------------------------------Office Use
Only:
From:

---

What file would I hunt down in order to clean this up?

Quote:

---

Originally Posted by sonjamichelle

Turned out to be issues on the server side. Have it all sorted out now.

However, when I do get the RMA request in my inbox it's not formatted very well.

All the fields are jumbled together.



What file would I hunt down in order to clean this up?

---

Do a search through this thread. This has been discussed several times.

Also check your settings in admin -> configuration -> e-mail options

E-Mail Transport Method sendmail
E-Mail Linefeeds LF

Quote:

---

Originally Posted by clydejones

Do a search through this thread. This has been discussed several times.

Also check your settings in admin -> configuration -> e-mail options

E-Mail Transport Method sendmail
E-Mail Linefeeds LF

---

I am having the same formatting problem and searched this thread but could not locate a definitive fix, and none of the things I have tried have worked so far.

Quote:

---

Originally Posted by sonjamichelle

Turned out to be issues on the server side. Have it all sorted out now.

However, when I do get the RMA request in my inbox it's not formatted very well.

All the fields are jumbled together.



What file would I hunt down in order to clean this up?

---

Quote:

---

Originally Posted by kgmmusic

I am having the same formatting problem and searched this thread but could not locate a definitive fix, and none of the things I have tried have worked so far.

---

are you receiving these at plain text or in html format?

I set it to HTML in the ADMIN but they are coming in as PLAIN TEXT and the formatting is like this:

From: Kevin McGurkEmail: [email protected]
Number: 615-262-7018Address: 1009 Preston DriveCity: NashvillePost
Code: 37206Country: United StatesState: TNOrder Number: 999Total
Value: 354.65Item Number: 411789Item Name: Toilet BowlAction
Requested: Refund------------------------------------------------------Reason: wrong
size------------------------------------------------------Office Use Only:
From: Kevin McGurk
Email: [email protected]
Telephone: 615-262-7018
IP Address: 98.240.57.43 - 98.240.57.43
Host Address: c-98-240-57-43.hsd1.tn.comcast.net
Date and Time: Sat Mar 13 2010 0:00:47 CST

Quote:

---

Originally Posted by kgmmusic

I set it to HTML in the ADMIN but they are coming in as PLAIN TEXT and the formatting is like this:

From: Kevin McGurkEmail: [email protected]
Number: 615-262-7018Address: 1009 Preston DriveCity: NashvillePost
Code: 37206Country: United StatesState: TNOrder Number: 999Total
Value: 354.65Item Number: 411789Item Name: Toilet BowlAction
Requested: Refund------------------------------------------------------Reason: wrong
size------------------------------------------------------Office Use Only:
From: Kevin McGurk
Email: [email protected]
Telephone: 615-262-7018
IP Address: 98.240.57.43 - 98.240.57.43
Host Address: c-98-240-57-43.hsd1.tn.comcast.net
Date and Time: Sat Mar 13 2010 0:00:47 CST

---

Try this and see if it helps.

just unzip the package and upload the includes folder to you server.

Attachment 7221

Applied your fix but no change in formatting.

Hello all, I'm trying to get my site to validate and I'm getting two error/warnings from this mod....

reference to non-existent ID "entry-action" and
reference to non-existent ID "street address"

I dug through the files for a couple of hours as solving these things myself always seems to increase ones knowledge of zen and PHP ect.
I installed the latest upgrade, and still no luck resolving this.

I've searched this thread fairly thoroughly as I would think this would have come up before so excuse me if this has been covered.
Any help on where to look would be greatly appreciated.
Thanks,
David

http://countrytothecore.net/returns

Quote:

---

Originally Posted by australican

Hello all, I'm trying to get my site to validate and I'm getting two error/warnings from this mod....

reference to non-existent ID "entry-action" and
reference to non-existent ID "street address"

I dug through the files for a couple of hours as solving these things myself always seems to increase ones knowledge of zen and PHP ect.
I installed the latest upgrade, and still no luck resolving this.

I've searched this thread fairly thoroughly as I would think this would have come up before so excuse me if this has been covered.
Any help on where to look would be greatly appreciated.
Thanks,
David

http://countrytothecore.net/returns

---

I just checked your site and didn't encounter these error/warnings

Thanks for looking Clyde,
I made sure my browsers cache was cleared than tried again and still got the same thing.

What makes this strange is usually a warning with the FF validate tool is just that, a warning. With this it's calling it an error, yet the right hand side of the tool isn't giving the probable cause, ect info that it usually does for errors.

Anyway, loading the page into the w3 validation page, (not in the FF link,) it gives me this...

Warning Line 245, Column 13: reference to non-existent ID "entry-action"

<label for="entry-action">Action Requested: <img src="includes/templates/cherry…

and the same thing for "street-address".

Here's a shot of the FF tidy report ....

Attachment 7350

I'm still fairly green at zen and PHP, and it seems really strange that it shows up on one machine but not another.
I'm stumped.
I appreciate you looking and if you have any ideas what I might try, I'd appreciate it further. I know it makes it difficult when you can't duplicate the error.
Thanks,
David

Quote:

---

Originally Posted by australican

Thanks for looking Clyde,
I made sure my browsers cache was cleared than tried again and still got the same thing.

What makes this strange is usually a warning with the FF validate tool is just that, a warning. With this it's calling it an error, yet the right hand side of the tool isn't giving the probable cause, ect info that it usually does for errors.

Anyway, loading the page into the w3 validation page, (not in the FF link,) it gives me this...

Warning Line 245, Column 13: reference to non-existent ID "entry-action"

<label for="entry-action">Action Requested: <img src="includes/templates/cherry…

and the same thing for "street-address".

Here's a shot of the FF tidy report ....

Attachment 7350

I'm still fairly green at zen and PHP, and it seems really strange that it shows up on one machine but not another.
I'm stumped.
I appreciate you looking and if you have any ideas what I might try, I'd appreciate it further. I know it makes it difficult when you can't duplicate the error.
Thanks,
David

---

still unable to see the error report with "html Tidy"

but try this and see if it helps

just unzip the package and upload the file to includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php

Attachment 7351

Thanks for your help again.
I uploaded that file and I'm getting the same results.
Using the W3 validation tool only shows it as a warning, and as I think I mentioned, my primary motivation is to improve search results by having valid code. Plus, pursuing eliminating errors and warnings is teaching me some of the finer points of scripting.

I did retest the mod this afternoon, and it all works well. So don't go to too much trouble on my behalf.

If you are however the curious and fussy type like me, perhaps loading the page into the W3 tool will give you a clear idea of what might be causing this.

I'm assuming you use this on your site, (assuming you have one, looks like you do) Does yours show up warning free on the W3 validater?

I'm sure it's something on my site, but I installed the latest upgrade last week and didn't make any modifications to any of those files.
I've done a fair bit of tweaking in lots of different places on my site since I started putting this together and completely broke it quite a few times. I occasionally stumble upon commented out experiments I've done. In other words, I know sometimes tweaking one thing fixes one area and breaks something else that seems, (to someone with my lack of experience) to be unrelated. Perhaps if this mod relies on other systems, you could make a suggestion on what I might investigate.

Anyway, like I said, don't go to too much trouble just for me.
Thanks again,
David.

Oh, here's the page again if you wanted to view it in the W3 tool.

http://countrytothecore.net/returns

Quote:

---

Originally Posted by australican

Thanks for your help again.
I uploaded that file and I'm getting the same results.
Using the W3 validation tool only shows it as a warning, and as I think I mentioned, my primary motivation is to improve search results by having valid code. Plus, pursuing eliminating errors and warnings is teaching me some of the finer points of scripting.

I did retest the mod this afternoon, and it all works well. So don't go to too much trouble on my behalf.

If you are however the curious and fussy type like me, perhaps loading the page into the W3 tool will give you a clear idea of what might be causing this.

I'm assuming you use this on your site, (assuming you have one, looks like you do) Does yours show up warning free on the W3 validater?

I'm sure it's something on my site, but I installed the latest upgrade last week and didn't make any modifications to any of those files.
I've done a fair bit of tweaking in lots of different places on my site since I started putting this together and completely broke it quite a few times. I occasionally stumble upon commented out experiments I've done. In other words, I know sometimes tweaking one thing fixes one area and breaks something else that seems, (to someone with my lack of experience) to be unrelated. Perhaps if this mod relies on other systems, you could make a suggestion on what I might investigate.

Anyway, like I said, don't go to too much trouble just for me.
Thanks again,
David.

Oh, here's the page again if you wanted to view it in the W3 tool.

http://countrytothecore.net/returns

---

I'll do an updated release of the mod to coincide with the release of ZC1.3.9

Thanks for replying Clyde,
I'll keep an eye out for the upgrade.

David

An upgraded version of Return Authorization compatible with ZC v1.3.9 should be available in the downloads section shortly.

I am having the same problem as message 405. Everything is coming in jumbled up. I just got it installed, it took a while but after reading through this thread I was able to get everything working but this part. Any help would be appreciated. BTW I am a real newbie so I have no idea where anything is but am willing to try.

Clyde this is an awesome addition to the Zen!

This is what the emails look like.

From: Al TreadwayEmail: [email protected]
Number: 916-690-6444Address: 11545 Lacey Rd.City: GaltPost
Code: 95632Country: United StatesState: CAOrder Number: 10-1002Total
Value: Item Number: Item Name: Action Requested: Store
Credit------------------------------------------------------Reason: Test
2------------------------------------------------------Office Use Only:
From: Al Treadway
Email: [email protected]
Telephone: 916-690-6444
IP Address: 173.85.201.68 - 173.85.201.68
Host Address: 173.85.201.68
Date and Time: Thu Apr 22 2010 1:17:15 CDT

Quote:

---

Originally Posted by kgmmusic

I set it to HTML in the ADMIN but they are coming in as PLAIN TEXT and the formatting is like this:

From: Kevin McGurkEmail: [email protected]
Number: 615-262-7018Address: 1009 Preston DriveCity: NashvillePost
Code: 37206Country: United StatesState: TNOrder Number: 999Total
Value: 354.65Item Number: 411789Item Name: Toilet BowlAction
Requested: Refund------------------------------------------------------Reason: wrong
size------------------------------------------------------Office Use Only:
From: Kevin McGurk
Email: [email protected]
Telephone: 615-262-7018
IP Address: 98.240.57.43 - 98.240.57.43
Host Address: c-98-240-57-43.hsd1.tn.comcast.net
Date and Time: Sat Mar 13 2010 0:00:47 CST

---

Quote:

---

Originally Posted by BigAl49

I am having the same problem as message 405. Everything is coming in jumbled up. I just got it installed, it took a while but after reading through this thread I was able to get everything working but this part. Any help would be appreciated. BTW I am a real newbie so I have no idea where anything is but am willing to try.

Clyde this is an awesome addition to the Zen!

This is what the emails look like.

From: Al TreadwayEmail: [email protected]
Number: 916-690-6444Address: 11545 Lacey Rd.City: GaltPost
Code: 95632Country: United StatesState: CAOrder Number: 10-1002Total
Value: Item Number: Item Name: Action Requested: Store
Credit------------------------------------------------------Reason: Test
2------------------------------------------------------Office Use Only:
From: Al Treadway
Email: [email protected]
Telephone: 916-690-6444
IP Address: 173.85.201.68 - 173.85.201.68
Host Address: 173.85.201.68
Date and Time: Thu Apr 22 2010 1:17:15 CDT

---

What setting do you have for the following:

admin -> configuration -> email options

E-Mail Linefeeds

Hi Clyde I had a customer who had to replace a item this morning and when they tried to send a return it just keeps showing a error message. Errors have occured on your submission! Please correct and re-submit! I have a test account on my site where I bought something now I am trying to return it but I get that error message too. If you want to log on to my test account you have my email address and my password I use to do so. See if you can see a reason for why it's not working. I have the latest version installed. I would appreciate it so much.

Quote:

---

Originally Posted by countrycharm

Hi Clyde I had a customer who had to replace a item this morning and when they tried to send a return it just keeps showing a error message. Errors have occured on your submission! Please correct and re-submit! I have a test account on my site where I bought something now I am trying to return it but I get that error message too. If you want to log on to my test account you have my email address and my password I use to do so. See if you can see a reason for why it's not working. I have the latest version installed. I would appreciate it so much.

---

I'll check it out and see if I can narrow it down.

Which of the required fields is throwing the error and what does it say next to it?

Quote:

---

Originally Posted by clydejones

I'll check it out and see if I can narrow it down.

Which of the required fields is throwing the error and what does it say next to it?

---

Here's the error message
Address must contain a minimum of 5 characters

This is the address in the field
22525 Buena Vista Rd

Quote:

---

Originally Posted by australican

Thanks for replying Clyde,
I'll keep an eye out for the upgrade.

David

---

http://www.zen-cart.com/forum/showpo...&postcount=101

Quote:

---

Originally Posted by countrycharm

Hi Clyde I had a customer who had to replace a item this morning and when they tried to send a return it just keeps showing a error message. Errors have occured on your submission! Please correct and re-submit! I have a test account on my site where I bought something now I am trying to return it but I get that error message too. If you want to log on to my test account you have my email address and my password I use to do so. See if you can see a reason for why it's not working. I have the latest version installed. I would appreciate it so much.

---

Quote:

---

Originally Posted by clydejones

I'll check it out and see if I can narrow it down.

Which of the required fields is throwing the error and what does it say next to it?

---

Quote:

---

Originally Posted by countrycharm

Here's the error message
Address must contain a minimum of 5 characters

This is the address in the field
22525 Buena Vista Rd

---

Hi Clyde did you have a chance to check this out for me. Thank you in advance.

Quote:

---

Originally Posted by countrycharm

Hi Clyde did you have a chance to check this out for me. Thank you in advance.

---

I did check and fixed the problem.

I just uploaded an updated version which should be available soon.

If you want the fix before that just let me know.

Quote:

---

Originally Posted by clydejones

I did check and fixed the problem.

I just uploaded an updated version which should be available soon.

If you want the fix before that just let me know.

---

Oh OK I didn't know if it was on your end or mine. If it is just a minor problem I can fix it if you tell me which file it is in. Thank you again.

Quote:

---

Originally Posted by countrycharm

Oh OK I didn't know if it was on your end or mine. If it is just a minor problem I can fix it if you tell me which file it is in. Thank you again.

---

Here's the fix.

Just unzip the package, rename the YOUR_TEMPLATE folder (includes/templates/YOUR_TEMPLATE) and upload the entire includes folder to your server.

Attachment 7430

Quote:

---

Originally Posted by clydejones

Here's the fix.

Just unzip the package, rename the YOUR_TEMPLATE folder (includes/templates/YOUR_TEMPLATE) and upload the entire includes folder to your server.

Attachment 7430

---

Thank You Clyde, that was it whatever you did fixed it. Works like a charm now.

Hi Doc, sorry for the late reply, migraines!

I tried them both but now it is on LF. It is on an Apache server.

Thanks for trying to help, I know you must be busy with the release of 1.3.9a. :ohmy:

Quote:

---

Originally Posted by BigAl49

Hi Doc, sorry for the late reply, migraines!

I tried them both but now it is on LF. It is on an Apache server.

Thanks for trying to help, I know you must be busy with the release of 1.3.9a. :ohmy:

---

does this have anything to do the the Return Authorization Module?

Quote:

---

Originally Posted by clydejones

does this have anything to do the the Return Authorization Module?

---

Hi Clyde I don't know if it has anything to do with the add on or not but it does look like what BigAl49 says. His example is correct. It comes jumbled up. All the rest of my emails mailed to me look OK just this one is mess up just like he says. E-Mail Linefeeds is set to LF

Sorry Doc,

From message #418

Quote:

---

What setting do you have for the following:

admin -> configuration -> email options

E-Mail Linefeeds

---

Quote:

---

Originally Posted by clydejones

What setting do you have for the following:

admin -> configuration -> email options

E-Mail Linefeeds

---

Quote:

---

Originally Posted by countrycharm

Hi Clyde I don't know if it has anything to do with the add on or not but it does look like what BigAl49 says. His example is correct. It comes jumbled up. All the rest of my emails mailed to me look OK just this one is mess up just like he says. E-Mail Linefeeds is set to LF

---

I have the mod running on several sites and have not been able to duplicate this problem on any of them.

These are the settings I have set in admin -> configuration -> email options

E-Mail Transport Method sendmail
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true

Clyde,

Using those settings I get this back is a test email.

Quote:

---

From: Al TreadwayEmail: xxxxxxxxx######################Phone
Number: 916-xxx-xxxxAddress: XXXXX XXXXX Xx.City: XxxxPost
Code: XXXXXCountry: United StatesState: CAOrder Number: Test 15Total
Value: Item Number: Item Name: Action Requested: Store
Credit------------------------------------------------------Reason: Test
12345------------------------------------------------------Office Use Only:
From: Al Treadway

---

I have no idea why but others also seem to be experiencing the same problem. Thanks for trying.

I changed out my real email address and this program redid the quote it should look like this.

Quote:

---

From: Al TreadwayEmail: rxkwldovj######################Phone
Number: 111-555-9275Address: 45678 Xxxxx xx.City: XxxxPost
Code: 98765Country: United StatesState: CAOrder Number: Test 15Total
Value: Item Number: Item Name: Action Requested: Store
Credit------------------------------------------------------Reason: Test
12345------------------------------------------------------Office Use Only:
From: Al Treadway

---

Ok, I see it does that anyway.

Quote:

---

Originally Posted by BigAl49

Clyde,

Using those settings I get this back is a test email.



I have no idea why but others also seem to be experiencing the same problem. Thanks for trying.

---

Which version are you using?

Ver 1.3.8a of The Zen and ver 2.3.2 of RMA

Quote:

---

Originally Posted by BigAl49

Ver 1.3.8a of The Zen and ver 2.3.2 of RMA

---

Try the fix in post 406

I applied it again and still the same problem. I would upgrade to 1.3.9a but I am on Just Host and I can't even get a new test install to work with the help of their support team I don't want to have to try to fix the working store.

Quote:

---

Originally Posted by clydejones

Try the fix in post 406

---

Clyde after I applied the fix you told BigAl49 to use, it went back like it did yesterday when the address was messing up and showing the error, so I re-applied the fix you did for that and things are OK again except the formatting problem, but I can live with that on the admin side email.

Quote:

---

Originally Posted by countrycharm

Clyde after I applied the fix you told BigAl49 to use, it went back like it did yesterday when the address was messing up and showing the error, so I re-applied the fix you did for that and things are OK again except the formatting problem, but I can live with that on the admin side email.

---

Yes, that fix is for the previous version 2.3.2 of the mod and not version 2.3.3

Clyde, would it help to upgrade or uninstall/reinstall 2.3.3a?

Quote:

---

Originally Posted by BigAl49

Clyde, would it help to upgrade or uninstall/reinstall 2.3.3a?

---

You can upgrade to 2.3.3a and see if it helps.

Thanks, I'll give it a try.

ZenCart 1.3.9b, RMA 2-3-3a;
E-Mail Transport Method smtpauth
E-Mail Linefeeds CRLF
Use MIME HTML When Sending Emails true
Send E-Mails true

gives:
From: Vxx XxxEmail: xx@xxPhone
Number: 111-222-3333Address: # 124-456 Street Circ.City: XxxxxoPost
Code: xxx xxxCountry: CanadaState: ONOrder Number: 99Total Value: Item
Number: Item Name: Action
Requested: Refund------------------------------------------------------Reason: email
set to CRLF instead of
LF------------------------------------------------------Office Use Only:
From: Vxx XXX
Email: xx@xx
Telephone: 111-222-3333
IP Address: 127.0.0.1 - 127.0.0.1
Host Address: localhost
Date and Time: Fri May 7 2010 11:44:41 EDT

Cannot figure out how to break lines so it will read better.
Veronika

Quote:

---

Originally Posted by Veronika7747

ZenCart 1.3.9b, RMA 2-3-3a;
E-Mail Transport Method smtpauth
E-Mail Linefeeds CRLF
Use MIME HTML When Sending Emails true
Send E-Mails true

gives:
From: Vxx XxxEmail: xx@xxPhone
Number: 111-222-3333Address: # 124-456 Street Circ.City: XxxxxoPost
Code: xxx xxxCountry: CanadaState: ONOrder Number: 99Total Value: Item
Number: Item Name: Action
Requested: Refund------------------------------------------------------Reason: email
set to CRLF instead of
LF------------------------------------------------------Office Use Only:
From: Vxx XXX
Email: xx@xx
Telephone: 111-222-3333
IP Address: 127.0.0.1 - 127.0.0.1
Host Address: localhost
Date and Time: Fri May 7 2010 11:44:41 EDT

Cannot figure out how to break lines so it will read better.
Veronika

---

Try setting this to LF

E-Mail Linefeeds

same problem

From: VxxxEmail: vxxx@xxxcaPhone Number: 123-456-78994Address: #
my addressCity: TorontoPost Code: x0x 0x0Country: CanadaState: ONOrder
Number: 99Total Value: Item Number: Item Name: Action
Requested: Repair------------------------------------------------------Reason: using
LF------------------------------------------------------Office Use Only:
From: Vxxx
Email: [email protected]
Telephone: 123-456-78994
IP Address: 127.0.0.1 - 127.0.0.1
Host Address: localhost
Date and Time: Fri May 7 2010 14:12:58 EDT


E-Mail Transport Method smtpauth
E-Mail Linefeeds LF Info
Use MIME HTML When Sending Emails true Info
Send E-Mails true

Quote:

---

Originally Posted by Veronika7747

same problem

From: VxxxEmail: vxxx@xxxcaPhone Number: 123-456-78994Address: #
my addressCity: TorontoPost Code: x0x 0x0Country: CanadaState: ONOrder
Number: 99Total Value: Item Number: Item Name: Action
Requested: Repair------------------------------------------------------Reason: using
LF------------------------------------------------------Office Use Only:
From: Vxxx
Email: [email protected]
Telephone: 123-456-78994
IP Address: 127.0.0.1 - 127.0.0.1
Host Address: localhost
Date and Time: Fri May 7 2010 14:12:58 EDT


E-Mail Transport Method smtpauth
E-Mail Linefeeds LF Info
Use MIME HTML When Sending Emails true Info
Send E-Mails true

---

As I've stated previously, I have not been able to duplicate this problem on any of the sites I have that run this mod.

You can try this and see if it helps.

unzip the package and upload/FTP the entire includes folder to your server.

Attachment 7481

Quote:

---

Originally Posted by clydejones

As I've stated previously, I have not been able to duplicate this problem on any of the sites I have that run this mod.

You can try this and see if it helps.

unzip the package and upload/FTP the entire includes folder to your server.

Attachment 7481

---

hi Clyde;

sorry still no change. Could it be SMTPAUTH?

From: VxxxxxEmail: vxxxx@xxxxxxxcaPhone
Number: 123-456-7890Address: #xxxxxxxxxxxxxxxx Circ.City: TorontoPost
Code: xox oxoCountry: CanadaState: ONOrder Number: 777Total Value: Item
Number: Item Name: Action
Requested: Refund------------------------------------------------------Reason: after
Clyde's fix LF still
on------------------------------------------------------Office Use Only:
From: Vxxxxx
Email: vxxxx@xxxxxxxca
Telephone: 123-456-7890
IP Address: 127.0.0.1 - 127.0.0.1

Quote:

---

Originally Posted by Veronika7747

hi Clyde;

sorry still no change. Could it be SMTPAUTH?

From: VxxxxxEmail: vxxxx@xxxxxxxcaPhone
Number: 123-456-7890Address: #xxxxxxxxxxxxxxxx Circ.City: TorontoPost
Code: xox oxoCountry: CanadaState: ONOrder Number: 777Total Value: Item
Number: Item Name: Action
Requested: Refund------------------------------------------------------Reason: after
Clyde's fix LF still
on------------------------------------------------------Office Use Only:
From: Vxxxxx
Email: vxxxx@xxxxxxxca
Telephone: 123-456-7890
IP Address: 127.0.0.1 - 127.0.0.1

---

These are the settings I have in admin -> configuration -> e-mail options

E-Mail Transport Method sendmail
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true

My emails look like that when they are sent as well

My question is, what file do I have to edit so that the email that is sent to me ignores the Email Address (sent FROM) value so that I can select a different address for the email to be sent to...

Quote:

---

Originally Posted by DigitalShadow

My emails look like that when they are sent as well

My question is, what file do I have to edit so that the email that is sent to me ignores the Email Address (sent FROM) value so that I can select a different address for the email to be sent to...

---

There is a solution posted somewhere in this thread (I don't remember exactly where though)

Correct as of v2.3.3

To change where the admin copy of the Return request is sent follow these instructions

Open
includes/languages/english/YOUR_TEMPLATE/returns.php

Code:

---

define('EMAIL_RETURNS', '[email protected]');

---

Then open
includes/modules/pages/returns/header_php.php

find:

Code:

---

$send_to_email = EMAIL_FROM;

---

and change it to:

Code:

---

$send_to_email = EMAIL_RETURNS;

---

then find:

Code:

---

zen_mail(STORE_OWNER, EMAIL_FROM, EMAIL_SUBJECT, $text_message, $name, $email_address, $html_msg, 'contact_us');

---

and change it to:

Code:

---

zen_mail(STORE_OWNER, EMAIL_RETURNS, EMAIL_SUBJECT, $text_message, $name, $email_address, $html_msg, 'contact_us');

---

Enjoy

Correct as of v2.3.3

To change where the admin copy of the Return request is sent follow these instructions

Open
includes/languages/english/YOUR_TEMPLATE/returns.php

Code:

---

define('EMAIL_RETURNS', '[email protected]');

---

Then open
includes/modules/pages/returns/header_php.php


This adjusts what the customer sees, so if you leave this one unchanged the customer will see your default email address instead of your changed one.
find:

Code:

---

$send_to_email = EMAIL_FROM;

---

and change it to:

Code:

---

$send_to_email = EMAIL_RETURNS;

---

This one adjusts where the admin copy email is sent to
then find:

Code:

---

zen_mail(STORE_OWNER, EMAIL_FROM, EMAIL_SUBJECT, $text_message, $name, $email_address, $html_msg, 'contact_us');

---

and change it to:

Code:

---

zen_mail(STORE_OWNER, EMAIL_RETURNS, EMAIL_SUBJECT, $text_message, $name, $email_address, $html_msg, 'contact_us');

---

Enjoy

Hi Clyde,

I just installed this Mod on an upgraded install of 139c to d.

The page opens up fine but upon attempting to send I get

Quote:

---

Email Error: SMTP Error: The following recipients failed:

---

I am able to send emails from the Contact Us page though.

BigAl

Quote:

---

Originally Posted by BigAl49

Hi Clyde,

I just installed this Mod on an upgraded install of 139c to d.

The page opens up fine but upon attempting to send I get



I am able to send emails from the Contact Us page though.

BigAl

---

What are your setting in admin -> configuration -> e-mail options?

Which settings are you looking for?

I don't show any place to set-up Returns email.

AL

Quote:

---

Originally Posted by BigAl49

Which settings are you looking for?

I don't show any place to set-up Returns email.

AL

---

The mod defaults to the following settings:

admin -> configuration -> e-mail options

Email Address (Displayed to Contact you)
Email Address (sent FROM)

I have a list of contact emails

Quote:

---

Admin<[email protected]>, Tech-support<[email protected]>, AL<[email protected]>, Bob<[email protected]>, Joe<[email protected]>,

---

The sent from is the SMTP address?

Quote:

---

mail.topnotchbassbaits.com

---

Quote:

---

Originally Posted by BigAl49

I have a list of contact emails


The sent from is the SMTP address?

---

So if I understand what you are saying the following are your settings:

admin -> configuration -> e-mail options

Email Address (Displayed to Contact you) mail.topnotchbassbaits.com
Email Address (sent FROM) mail.topnotchbassbaits.com

These are not e-mail addresses and that is why you are getting the error.

The mod needs to have a valid e-mail address in order to function properly.

Which lines of the email settings page are you asking about?

I am not sure I am giving you the right information.

Quote:

---

Originally Posted by BigAl49

Which lines of the email settings page are you asking about?

I am not sure I am giving you the right information.

---

admin -> configuration -> e-mail options

at the top of the page options 7 and 8

Email Address (Displayed to Contact you)
Email Address (sent FROM)

Got it! :clap:

I didn't have a - Email Address (sent FROM).

Now everything is jumbled up in the email.

I'll read through the thread again and try to fix it.

Big AL

Quote:

---

Originally Posted by BigAl49

Got it! :clap:

I didn't have a - Email Address (sent FROM).

Now everything is jumbled up in the email.

I'll read through the thread again and try to fix it.

Big AL

---

Which version are you using?

ZC 1.3.9d

RMA - return_authorization_v2-3-3a

hello, can i set different email addr depending on languages session?
site switched to language 1, emails sent to [email protected]
site switched to language 2, emails sent to [email protected]
site switched to language 3, emails sent to [email protected]

Quote:

---

Originally Posted by bear1728

hello, can i set different email addr depending on languages session?
site switched to language 1, emails sent to [email protected]
site switched to language 2, emails sent to [email protected]
site switched to language 3, emails sent to [email protected]

---

Follow the instructions in this post - www.zen-cart.com/forum/showpost.php?p=893387&postcount=451

Make sure you've also translated the appropriate language files into the languages you are using.

How can I change the word "Returns" in the information side box to "RMA Requests"?

BigAl

Quote:

---

Originally Posted by BigAl49

How can I change the word "Returns" in the information side box to "RMA Requests"?

BigAl

---

open includes/languages/english/extra_definitions/YOUR_TEMPLATE/returns_defines.php

make your edits and save the file and upload to your server

Thanks again, that did it.

AL

Quote:

---

Originally Posted by BigAl49

Thanks again, that did it.

AL

---

Glad to help

Zen Cart 1.3.9c

Return Authorization
Version: v2.3.3a
Last Updated: Apr 28 2010

I just installed this and all is working fine...except the input field for the reason of the return. It is way off to the right. What should I change to get it back in the proper position?

You can see the error here.

Thank you.

7 min past edit time :(

I just noticed that my 'submit' button is not where I believe it should be...accroding to where the 'back' button is at. I hope that's part of the same fix as the text box.

Quote:

---

Originally Posted by FunkyPapa

Zen Cart 1.3.9c

Return Authorization
Version: v2.3.3a
Last Updated: Apr 28 2010

I just installed this and all is working fine...except the input field for the reason of the return. It is way off to the right. What should I change to get it back in the proper position?

You can see the error here.

Thank you.

---

Make sure you've uploaded the stylesheet (returns.css) that comes with the mod.

Quote:

---

Originally Posted by clydejones

Make sure you've uploaded the stylesheet (returns.css) that comes with the mod.

---

I am. I had changed all instances of 'returns' to 'return_authorization'....... I renamed the css to returns and did ctrl+r to refresh....it's still the same. Everything else functions fine.

I'm having the jumbled email problem but that's not a real issue to me.

Quote:

---

Originally Posted by FunkyPapa

I am. I had changed all instances of 'returns' to 'return_authorization'....... I renamed the css to returns and did ctrl+r to refresh....it's still the same. Everything else functions fine.

I'm having the jumbled email problem but that's not a real issue to me.

---

did you change the name of returns.css to return_authorization.css

When checking your site I did not see either of the css files.

Quote:

---

Originally Posted by clydejones

did you change the name of returns.css to return_authorization.css

When checking your site I did not see either of the css files.

---

Yes I did. I even tried changing it back to returns.css....and that didn't change anything. I use HTMLKit to edit with. I used the search feature too look for 'returns'...and manually changed each one, so I could make sure of what i was changing inside of the files. Right now it is back to what I had it originally....return_authorization.css

Below is what the file contains:

HTML Code:

---

fieldset { 
float: left; 
clear: left; 
width: 100%; 
margin: 0 0 1.5em 0; 
padding: 0;
}
fieldset #personal, fieldset #order, fieldset #write{
        padding:0;
        border:1px solid #000;
        border-width: 1px 0 0;
}
fieldset ol { 
padding: .5em .5em 0 .5em; 
list-style: none;
}
fieldset li { 
float: left; 
clear: left; 
width: 100%; 
padding-bottom: 1em;
}
legend {
        padding: 0.3em;
        font-size: 1.1em;
        color: #000;
        font-weight:bold;
}
select {
        margin: 0.1em;
}
textarea {
margin: auto;
padding:0.5em;
display: inline;
width: 40%;
border:1px solid #B6ABD5;
overflow:auto;
}
/*label.inputLabel {
        width: 11em;
        float: left;
        color: #000;
        }*/
label { 
float: left; 
width: 11.5em; 
margin-right: 1em; 
color: #000;
font-weight: bold;
}
fieldset div {
        text-align:left;
}

---

and it is in includes/templates/funky/css

Quote:

---

Originally Posted by FunkyPapa

Yes I did. I even tried changing it back to returns.css....and that didn't change anything. I use HTMLKit to edit with. I used the search feature too look for 'returns'...and manually changed each one, so I could make sure of what i was changing inside of the files. Right now it is back to what I had it originally....return_authorization.css

Below is what the file contains:

HTML Code:

---

fieldset { 
float: left; 
clear: left; 
width: 100%; 
margin: 0 0 1.5em 0; 
padding: 0;
}
fieldset #personal, fieldset #order, fieldset #write{
        padding:0;
        border:1px solid #000;
        border-width: 1px 0 0;
}
fieldset ol { 
padding: .5em .5em 0 .5em; 
list-style: none;
}
fieldset li { 
float: left; 
clear: left; 
width: 100%; 
padding-bottom: 1em;
}
legend {
        padding: 0.3em;
        font-size: 1.1em;
        color: #000;
        font-weight:bold;
}
select {
        margin: 0.1em;
}
textarea {
margin: auto;
padding:0.5em;
display: inline;
width: 40%;
border:1px solid #B6ABD5;
overflow:auto;
}
/*label.inputLabel {
        width: 11em;
        float: left;
        color: #000;
        }*/
label { 
float: left; 
width: 11.5em; 
margin-right: 1em; 
color: #000;
font-weight: bold;
}
fieldset div {
        text-align:left;
}

---

and it is in includes/templates/funky/css

---

As I said, I don't see any reference to return_authorization.css
when checking your site.

Well, I took out what I had put in, easy since there are no overwrites....and I uploaded it as original to read all 'returns' instead of what I changed it too.

The box looks odd now, as it only takes up 1/2 of the screen, and now the boxes around all the areas are off :(

The only changes I did in this upload was to change YOUR_TEMPLATE to funky and let her rip. This time if I use Firefox's web developer..I can see the returns.css....but don't know what to change in there for the borders and to make the box wider. I apologize, I'm still trying to wrap my head around a good portion of the coding concept....Also..the Send button still looks like it's in the wrong place on this screen.

Again, you can see it here.

Would my problem have been missing a 'returns' somewhere in my last pass through the files when I changed all occurances to 'return_authorization'?

The reason I did that change was, I'd like our returns policy to be on the 'returns' page....and the actual form to be on the 'return_authorization' page. Please let me know if that is not the correct way to accomplish what I'm after.

Quote:

---

Originally Posted by FunkyPapa

Well, I took out what I had put in, easy since there are no overwrites....and I uploaded it as original to read all 'returns' instead of what I changed it too.

The box looks odd now, as it only takes up 1/2 of the screen, and now the boxes around all the areas are off :(

The only changes I did in this upload was to change YOUR_TEMPLATE to funky and let her rip. This time if I use Firefox's web developer..I can see the returns.css....but don't know what to change in there for the borders and to make the box wider. I apologize, I'm still trying to wrap my head around a good portion of the coding concept....Also..the Send button still looks like it's in the wrong place on this screen.

Again, you can see it here.

Would my problem have been missing a 'returns' somewhere in my last pass through the files when I changed all occurances to 'return_authorization'?

The reason I did that change was, I'd like our returns policy to be on the 'returns' page....and the actual form to be on the 'return_authorization' page. Please let me know if that is not the correct way to accomplish what I'm after.

---

To make the text box wider:

open returns.css find the following declaration and change the highlighted portion as indicated:

textarea {
margin: auto;
padding:0.5em;
display: inline;
width: 90%;
border:1px solid #B6ABD5;
overflow:auto;
}

for the borders, find the following declaration and make what changes you need.

fieldset #personal, fieldset #order, fieldset #write{
padding:0;
border:1px solid #000;
border-width: 1px 0 0;
}

You may also want to edit the fieldset declaration in stylesheet.css

Awesome, showing me just what part to play with...

I changed

HTML Code:

---

fieldset { 
float: left; 
clear: left; 
width: 100%; 
margin: 0 0 1.5em 0; 
padding: 0;
}

---

to

HTML Code:

---

fieldset { 
float: left; 
clear: left; 
width: 97%; 
margin: 0 0 1.5em 0; 
padding: .5em;
}

---

That fixed the line issue.


Did I do something wrong for trying to put in the page to be http:// funkymunkys.ca/index.php?main_page=return_authorization instead of it being http://funkymunkys.ca/index.php?main_page=returns...as in should I do something other than change each folder (I think there was one) from returns to return_authorization.....then go through each file name doing the same and finally go through each file with an editor to change all the 'returns' and the 'RETURNS'?

Quote:

---

Originally Posted by FunkyPapa

Awesome, showing me just what part to play with...

I changed

HTML Code:

---

fieldset { 
float: left; 
clear: left; 
width: 100%; 
margin: 0 0 1.5em 0; 
padding: 0;
}

---

to

HTML Code:

---

fieldset { 
float: left; 
clear: left; 
width: 97%; 
margin: 0 0 1.5em 0; 
padding: .5em;
}

---

That fixed the line issue.


Did I do something wrong for trying to put in the page to be http:// funkymunkys.ca/index.php?main_page=return_authorization instead of it being http://funkymunkys.ca/index.php?main_page=returns...as in should I do something other than change each folder (I think there was one) from returns to return_authorization.....then go through each file name doing the same and finally go through each file with an editor to change all the 'returns' and the 'RETURNS'?

---

You will have to go through each and every file and and folder change everything to return_authorization

You will need to change includes/modules/pages/returns to return_authorization

You will need to change includes/extra_datafiles/returns_filenames.php to return_authorization_filenames.php
and then change the define statements.

You will need to change includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php to tpl_return_authorization_default.php

-----------------
includes/extra_datafiles/returns_filenames.php
includes/languages/english/extra_definitions/YOUR_TEMPLATE/returns_defines.php
includes/languages/english/YOUR_TEMPLATE/returns.php
includes/languages/english/html_includes/define_returns.php
includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns.php
includes/modules/pages/returns
includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php
includes/templates/YOUR_TEMPLATE/css/returns.css

Thank you so much for your very quick responses :clap:

Quote:

---

Originally Posted by clydejones

You will have to go through each and every file and and folder change everything to return_authorization

You will need to change includes/modules/pages/returns to return_authorization

You will need to change includes/extra_datafiles/returns_filenames.php to return_authorization_filenames.php
and then change the define statements.

You will need to change includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php to tpl_return_authorization_default.php

-----------------
includes/extra_datafiles/returns_filenames.php
includes/languages/english/extra_definitions/YOUR_TEMPLATE/returns_defines.php
includes/languages/english/YOUR_TEMPLATE/returns.php
includes/languages/english/html_includes/define_returns.php
includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns.php
includes/modules/pages/returns
includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php
includes/templates/YOUR_TEMPLATE/css/returns.css

---

This morning (on a good night's sleep and a cup of coffee) I sit down and redo what you mentioned here just to make sure I didn't miss anything yesterday. I'm still getting the same issue of the text box being way off to the right. Everything installs fine, however, I can not get the return_authorization.css to show when trying to look at it in Web Developer using Firefox. Would you have any idea, why the css for the page doesn't come up. It worked fine the way it was written originally.

I'm including a zip of the changes I've made. I don't know if you would (or would even have time) to glance at it. I can't see that I've missed any returns or RETURNS anywhere, I just have no idea why the stylesheet wouldn't be loading :(

Attachment 7720

Here it is working as original (returns)

Here's how it is as returns_authorization

Quote:

---

Originally Posted by FunkyPapa

This morning (on a good night's sleep and a cup of coffee) I sit down and redo what you mentioned here just to make sure I didn't miss anything yesterday. I'm still getting the same issue of the text box being way off to the right. Everything installs fine, however, I can not get the return_authorization.css to show when trying to look at it in Web Developer using Firefox. Would you have any idea, why the css for the page doesn't come up. It worked fine the way it was written originally.

I'm including a zip of the changes I've made. I don't know if you would (or would even have time) to glance at it. I can't see that I've missed any returns or RETURNS anywhere, I just have no idea why the stylesheet wouldn't be loading :(

Attachment 7720

Here it is working as original (returns)

Here's how it is as returns_authorization

---

remove the extra underscore in return__authorization.css

Ug, something so simple Once again thank you ever so much.

The RMA email I receive in my admin email, the format is all screwed up. I installed your awesomeness addon, and I have gotten the customers email format working fine, with spaces between the paragraphs and etc.

In the customers email, i just added <br after <br on every line.

In the admin email, I get everything squished together. Its not spaced between one and another.

This is the default code, I added <br after the <br and everything disspeared in my email. the tag doesnt work. What code can I add to put a space between these lines?



// Prepare Text-only portion of message
$text_message = OFFICE_FROM . "\t" . $name . "<br />" .
OFFICE_EMAIL . "\t" . $email_address . "<br />" .
"Phone Number:" . "\t" .$telephone . "<br />" .
"Address:" . "\t" . $address . "<br />" .
"City:" . "\t" . $city . "<br />" .
"Post Code:" . "\t" . $postcode . "<br />" .
"Country:" . "\t" . $country . "<br />" .
"State:" . "\t" . $state . "<br />" .
"Order Number:" . "\t" . $order_number . "<br />" .
"Total Value:" . "\t" . $value . "<br />" .
"Item Number:" . "\t" . $item_number . "<br />" .
"Item Name:" . "\t" . $item_name . "<br />" .
"Action Requested:" . "\t" . $action . "<br />" .
'------------------------------------------------------' . "<br />" .
"Reason:" . "\t" . $reason . "<br />" .
'------------------------------------------------------' . "<br />" .
$extra_info['TEXT'];



This is the output when I get the admin email


From: mynameEmail: myemailPhone
Number: mynumberAddress: addressCity: floriedaPost
Code: 51234Country: romaniaState: MAOrder Number: 0Total Value: Item
Number: Item Name: sdsdfAction
Requested: Refund------------------------------------------------------Reason: testing
RMA email------------------------------------------------------Office Use
Only:
From: myname
Email: myemail
Telephone: 000-000-0000
IP Address: 0.0.0.0.0.0
Host Address: 0.0.0.0.0.0
Date and Time: Thu Jun 24 2010 15:49:10 EDT

How can or what do I add to put a space between the lines?

Thank you.

Quote:

---

Originally Posted by osaeed

The RMA email I receive in my admin email, the format is all screwed up. I installed your awesomeness addon, and I have gotten the customers email format working fine, with spaces between the paragraphs and etc.

In the customers email, i just added <br after <br on every line.

In the admin email, I get everything squished together. Its not spaced between one and another.

This is the default code, I added <br after the <br and everything disspeared in my email. the tag doesnt work. What code can I add to put a space between these lines?



// Prepare Text-only portion of message
$text_message = OFFICE_FROM . "\t" . $name . "<br />" .
OFFICE_EMAIL . "\t" . $email_address . "<br />" .
"Phone Number:" . "\t" .$telephone . "<br />" .
"Address:" . "\t" . $address . "<br />" .
"City:" . "\t" . $city . "<br />" .
"Post Code:" . "\t" . $postcode . "<br />" .
"Country:" . "\t" . $country . "<br />" .
"State:" . "\t" . $state . "<br />" .
"Order Number:" . "\t" . $order_number . "<br />" .
"Total Value:" . "\t" . $value . "<br />" .
"Item Number:" . "\t" . $item_number . "<br />" .
"Item Name:" . "\t" . $item_name . "<br />" .
"Action Requested:" . "\t" . $action . "<br />" .
'------------------------------------------------------' . "<br />" .
"Reason:" . "\t" . $reason . "<br />" .
'------------------------------------------------------' . "<br />" .
$extra_info['TEXT'];



This is the output when I get the admin email


From: mynameEmail: myemailPhone
Number: mynumberAddress: addressCity: floriedaPost
Code: 51234Country: romaniaState: MAOrder Number: 0Total Value: Item
Number: Item Name: sdsdfAction
Requested: Refund------------------------------------------------------Reason: testing
RMA email------------------------------------------------------Office Use
Only:
From: myname
Email: myemail
Telephone: 000-000-0000
IP Address: 0.0.0.0.0.0
Host Address: 0.0.0.0.0.0
Date and Time: Thu Jun 24 2010 15:49:10 EDT

How can or what do I add to put a space between the lines?

Thank you.

---

Try this:

Just unzip the package and upload the entire includes folder to your server.

Attachment 7727

HOLY (input any swear)

WOW that is awesomeness! Thats amazing.

Thank you Clyde for your help!.

After searching the entire lenght of the RMA thread, I did not find an answer to my problem. I have installed RAMA version 1.38 on my test server. I am running ver 1.38a zen cart. I have installed preminum 5A template. I have checked and rechecked to make sure all the files from RMA are in the correct location. I have also uninstalled and re installed way too many times.

My problem is shown on the attached picture of the web page, Most of the Names of information needed shows correctly but many do not. How do I repair this problem. I have also use the debugging pluggin but no luck.

Thanks for any help you can give me.
Supplyman

Quote:

---

Originally Posted by supplyman

After searching the entire lenght of the RMA thread, I did not find an answer to my problem. I have installed RAMA version 1.38 on my test server. I am running ver 1.38a zen cart. I have installed preminum 5A template. I have checked and rechecked to make sure all the files from RMA are in the correct location. I have also uninstalled and re installed way too many times.

My problem is shown on the attached picture of the web page, Most of the Names of information needed shows correctly but many do not. How do I repair this problem. I have also use the debugging pluggin but no luck.

Thanks for any help you can give me.
Supplyman

---

Make sure you have changed each and every instance if YOUR_TEMPLATE to match the name of your custom template and that you have uploaded the following folder/files

includes/extra_datafiles/returns_filenames.php
includes/languages/english/extra_definitions/YOUR_TEMPLATE/returns_defines.php
includes/languages/english/YOUR_TEMPLATE/returns.php
includes/languages/english/html_includes/define_returns.php
includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns.php
includes/modules/pages/returns
includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php
includes/templates/YOUR_TEMPLATE/css/returns.css

I wasn't sure which support thread this needed to be in (this one or the Footer Menu), so I picked this one. :)

I just installed the Return Authorization mod on our 1.3.9d cart. I've installed this mod many times before and as usual everything went smooth except for one issue this time.

I also have the Footer Menu mod installed.
So I replaced the 'Privacy' link under Customer Service with the Returns link info and I *think* I've double checked everything.

In the /includes/languages/english/extra_definitions/MY TEMPLATE/footer_menu_defines.php

I found:

Code:

---

Define('PRIVACY', '<li><a href="' . zen_href_link(FILENAME_PRIVACY) . '">' . BOX_INFORMATION_PRIVACY . '</a></li>');

---

Replaced it with:

Code:

---

Define('RETURNS', '<li><a href="' . zen_href_link(FILENAME_RETURNS, '', 'SSL') . '">' . BOX_INFORMATION_RETURNS . '</a></li>');

---

Then I found:

Code:

---

Define('CUSTOMER_SERVICE', '<dd class="third">
<ul>' . TITLE_THREE . ACCOUNT . CONTACT . SHIPPING . CONDITIONS . PRIVACY . '</ul></dd>');

---

And replaced it with:

Code:

---

Define('CUSTOMER_SERVICE', '<dd class="third">
<ul>' . TITLE_THREE . ACCOUNT . CONTACT . SHIPPING . CONDITIONS . RETURNS . '</ul></dd>');

---

The link works perfect, but in my footer menu it still says: BOX_INFORMATION_RETURNS.

I've checked the includes/languages/english/extra_definitions/MY TEMPLATE/returns_defines.php file and it looks fine.

It says:

Code:

---

define('BOX_INFORMATION_RETURNS', 'Returns & Exchanges');

---

I tried adding the code specified in the Readme/Install file in the includes/modules/sideboxes/YOUR_TEMPLATE/information.php and the more_information.php files.

Yes - I did change the YOUR_TEMPLATE to my template's name. :)

I know I must have missed something else, but for the life of me can't figure out what.

Here is a link to our site so you can see: http://www.nybikergear.com

Any help is greatly appreciated! :)

Quote:

---

Originally Posted by Boggled

I wasn't sure which support thread this needed to be in (this one or the Footer Menu), so I picked this one. :)

---

Try adding the following to:

includes/languages/YOUR_TEMPLATE/english.php

PHP Code:

---

define('BOX_INFORMATION_RETURNS', 'Returns & Exchanges'); 


---

Thank you, thank you, thank you!! That fixed it. :clap:

I knew it had to be something simple. :)

Quote:

---

Originally Posted by Boggled

Thank you, thank you, thank you!! That fixed it. :clap:

I knew it had to be something simple. :)

---

glad to help

Hallo,

I have installed the Return Authorization Module and it works great.

The issue I would like to solve is a minor one and has to do with my store's particular configuration. However, I would be grateful if you could help me.

Although in my store I am using the "State" field, I use it for a very different reason than it is actually intended.

Therefore, I would like to disable the State field entry in the RMA module, despite the fact that I use it in my store.

Is this possible?

Thank you for your time.

Kind regards,
orange_juice

Quote:

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Originally Posted by orange_juice

Hallo,

I have installed the Return Authorization Module and it works great.

The issue I would like to solve is a minor one and has to do with my store's particular configuration. However, I would be grateful if you could help me.

Although in my store I am using the "State" field, I use it for a very different reason than it is actually intended.

Therefore, I would like to disable the State field entry in the RMA module, despite the fact that I use it in my store.

Is this possible?

Thank you for your time.

Kind regards,
orange_juice

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In order to do this, you will need to edit the following files and disable the error handling for that particular field.

includes/modules/pages/returns/header_php.php

includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php

Quote:

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Originally Posted by clydejones

In order to do this, you will need to edit the following files and disable the error handling for that particular field.

includes/modules/pages/returns/header_php.php

includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php

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Thanx!
I commented out all lines and "if expressions" that contained the " state " issue.

However there were two instances where I just deleted the state entries:

includes/modules/pages/returns/header_php.php
line 41

Code:

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if ($zc_validate_email and !empty($reason) and !empty($name) and !empty($address) and !empty($city) and !empty($state) and !empty($country) and !empty($postcode) and !empty($order_number)) {

---

includes/modules/pages/returns/header_php.php
line 137

Code:

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$sql = "SELECT c.customers_id, c.customers_firstname, c.customers_lastname, c.customers_email_address, c.customers_default_address_id, c.customers_telephone, ab.customers_id, ab.entry_street_address, ab.entry_city, ab.entry_postcode, ab.entry_state, ab.entry_zone_id, ab.entry_country_id, z.zone_id, z.zone_code, cn.countries_id, cn.countries_name FROM " . TABLE_CUSTOMERS . " c, " . TABLE_ADDRESS_BOOK . " ab, "  . TABLE_ZONES  . " z, " . TABLE_COUNTRIES . " cn WHERE c.customers_id = :customersID AND ab.customers_id = c.customers_id AND ab.entry_country_id = cn.countries_id";

---

Seems to be working OK.

Kind regards,
orange_juice

Hi clydejones,

I've installed this mod(RMA) on my site and I want to add a "Print" buttom next to the "Send Now" buttom, so my customer can print the "RMA form" from my website and attached it in the return box to me! Please help me write some code for it!

Thank you for your help!

Quote:

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Originally Posted by zfw88788301

Hi clydejones,

I've installed this mod(RMA) on my site and I want to add a "Print" buttom next to the "Send Now" buttom, so my customer can print the "RMA form" from my website and attached it in the return box to me! Please help me write some code for it!

Thank you for your help!

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I'm not sure exactly what it is you want to code.

When the form is submitted, you will receive an e-mail with the information contained in the form.

Quote:

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Originally Posted by clydejones

I'm not sure exactly what it is you want to code.

When the form is submitted, you will receive an e-mail with the information contained in the form.

---

Hi!clyde,

Thank you for response! I just want you to write a print page code for me, so my customers can print the RMA form page which they can include it with the return package back to me. For return.

Thank you!

Quote:

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Originally Posted by zfw88788301

Hi!clyde,

Thank you for response! I just want you to write a print page code for me, so my customers can print the RMA form page which they can include it with the return package back to me. For return.

Thank you!

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You're duplicating functionality that should be (and is) handled by web browsers.
Users can click the "file" in the browser tool bar and select "print" and the page will be printed.

Adding/duplicating this functionality requires using javascript. If a user has java turned off, then of course the functionality disappears.

I'm not saying it can't be done; I'm just pointing out that the functionality already exists and can be handled by the browser.