Facebook - eCommerce Catalog Browse [Support]

Hi,

Happy to hear you resolved the categories issue. As for out of stock there is an option in the "Admin Mode" of the Facebook app that allows you to choose whether out of stock products appear or not. Please make sure "Display in-stock only (e.g. stock quantity > 0)" in the setting tab is ticked. After saving the settings the products should disappear.

Regards

Bright Software Solutions

Hello.
I've install the plugin on my zencart site, but on facebook there is "More products will be added soon. Please check back later."

i do not understand..

website: http://www.sureshop.it
facebook: http://www.facebook.com/Sureshopit/app_136002413133082

How can i resolve?

Hi

The problem is occurring because the JSON data feed created via the fb_browse.php is either not accessible or corrupted. In this case it is corruption relating to the fact that the Byte Order Mark (BOM) (EFBBBF) that indicates the encoding if UTF8 is being pre-appended twice to the beginning of the data-feed, and as a result the php json_decode is throwing an error.

We have seen this once before when the fb_browse.php file was uploaded via FTP Transfer Modes: ASCII. For some reason, the system auto added the tag when it was upload via this method. We would recommend you trying reloading the fb_browse.php to your server via the Binary transfer mode. Hopefully this will resolve the issue.

Regards

Bright Software Solutions

i've upload the file again by filezilla, with manual transfer, in binary tranfser mode.
I've cancel the cache on facebook shop.

I've not resolve the problem :(

note: the link from facebook shop (on top-left) to my website do not work o.O

Hi,

That is annoying; the data field is still appending the two BOM entries to the front of the file. Having a look at your shop, it would appear it is appearing on all pages so I would guess it may be being put there by the web service.

It you can disable this, it should resolve the issue. We will also investigate the options of cleaning the JSON feed so that these characters are removed prior to attempting to decode the string. I think we should be able to detect and remove the characters, but this will take a few days to develop, test and release a new version of our Facebook app. Hopefully we should have a solution available towards the end of next week.

Sorry for the delay.

Kind regards

Bright Software Solutions

Very thanks. So, i will wait for your news :)

Double post

Thank you for the speedy response, the out of stock issue is now resolved.

brightsoftware:

Hi,

Happy to hear you resolved the categories issue. As for out of stock there is an option in the "Admin Mode" of the Facebook app that allows you to choose whether out of stock products appear or not. Please make sure "Display in-stock only (e.g. stock quantity > 0)" in the setting tab is ticked. After saving the settings the products should disappear.

Regards

Bright Software Solutions

condor87:

Very thanks. So, i will wait for your news :)

Hi

The app has now been updated to strip the unwanted characters and your products and categories are now displaying.

Kind regards

Bright Software Solutions

Hello, It seems very well. I just want to ask You if it works also with 1.3.8. version of Zencart.
Thank You.
KD

kdms:

Hello, It seems very well. I just want to ask You if it works also with 1.3.8. version of Zencart.
Thank You.
KD

Yes, works fine.

Hi KD,

I would recommend you install Version 2.0 as you may receive an installation error with the latest version but it would still work.

Regards

Bright Software Solutions

Hello,
I have installed You app on my demo site to figure out if it works. Finding it works I would like to change Catalog Browser Plugin Key in order to replace demo site to real. How to manage it please?
Thank You

Hi

Sorry, not sure which location you are wanting to change the plug-in key:

In Zen-cart :
Under "Configuration" menu choose "Facebook eCommerce Browser"
Then edit "Catalog Browser Plugin Key" and set a new value for key
Click "Update" button

In the Facebook App:
Click the "Admin Mode" link in the left hand menu or the bottom of the page in single column mode
Under "Settings" tab change "Shop Plugin Key"
Click "Save" button

Hope that helps

Kind regards

Bright Software Solutions

brightsoftware:

Hi

Sorry, not sure which location you are wanting to change the plug-in key:

In Zen-cart :
Under "Configuration" menu choose "Facebook eCommerce Browser"
Then edit "Catalog Browser Plugin Key" and set a new value for key
Click "Update" button

In the Facebook App:
Click the "Admin Mode" link in the left hand menu or the bottom of the page in single column mode
Under "Settings" tab change "Shop Plugin Key"
Click "Save" button

Hope that helps

Kind regards

Bright Software Solutions
Sorry, I would like to change Plugin Key on Facebook page in order to show real products from real website, not just demo products from demo website, to which old Plugin Key dericts.
Sorry, but I do not understand Your explanation. I cannot see that possibility on facebook app site. Please can You explain ti a little more?
Thank You very much.

Hi

If you are logged in as the Facebook Page administrator go to the eCommerce Browser app.
In the left hand column you should see a link called "Admin Mode" which take you to the app options.
When the options page finishes loading you should see 5 tabs across the top, please choose "Settings".
You will need to change:

1. Shop Website - So it point at your live website
2. Shop Plugin Key - To match the key of your live website

Screen shot:

Click "Save" at the bottom of the page.

Kind regards

Bright Software Solutions

brightsoftware:

Hi

If you are logged in as the Facebook Page administrator go to the eCommerce Browser app.
In the left hand column you should see a link called "Admin Mode" which take you to the app options.
When the options page finishes loading you should see 5 tabs across the top, please choose "Settings".
You will need to change:

1. Shop Website - So it point at your live website
2. Shop Plugin Key - To match the key of your live website

Screen shot:

Click "Save" at the bottom of the page.

Kind regards

Bright Software Solutions

Ok I understand, but unfortunatelly I deleted my "Online shop" cart from My Facebook Page. So I am missing my Link to My eCommerce Browser App page. I tried to add it again, but there is not such possibility. How to add it again please to my Facebook Page? Thank You..

Hi

Restoring the app depends on how you deleted it.

1. If you un-installed the app:
   Then the following link with install it again onto your page:
   http://www.facebook.com/add.php?api_key=136002413133082&pages=1&page=1
   Choose the page from the drop-down list
   Then click the "Add eCommerce Browser" button.

2. If you only removed the tile icon from the home page favourites.
   Then click the drop-down arrow next to the favourites tile
   Then click the + icon on a blank tile
   Choose "eCommerce Browser" from the list.

Kind regards

Bright Software Solutions

I´ve got it. Thank You very much for Your help.
Very good aplication.
Best

Hi
I'm getting this error when trying to install the sql patch, can you shed any light on it please

ERROR: Cannot execute because table admin_pages does not exist. CHECK PREFIXES

thanks
Mark