Facebook - eCommerce Catalog Browse [Support]

mark_star:

Hi
I'm getting this error when trying to install the sql patch, can you shed any light on it please

ERROR: Cannot execute because table admin_pages does not exist. CHECK PREFIXES

thanks
Mark
You don't say WHERE or how you installed the SQL patch.. From the Zen Cart admin?? (did you copy and paste the code or attempt to upload the SQL) From phpAdmin???

DivaVocals:

You don't say WHERE or how you installed the SQL patch.. From the Zen Cart admin?? (did you copy and paste the code or attempt to upload the SQL) From phpAdmin???

From the Zen Cart admin

thanks for reply

mark_star:

Hi
I'm getting this error when trying to install the sql patch, can you shed any light on it please

ERROR: Cannot execute because table admin_pages does not exist. CHECK PREFIXES

thanks
Mark

That sounds like you're using ZC v1.3.x but the plugin you're trying to install is for 1.5.x.

DrByte:

That sounds like you're using ZC v1.3.x but the plugin you're trying to install is for 1.5.x.

ah exactly that, cheers mate

DrByte:

That sounds like you're using ZC v1.3.x but the plugin you're trying to install is for 1.5.x.
Ahhh it's ALWAYS the obvious.. :laugh: That's why I need to eat before I post.. :laugh:

Hi,

I so wanted this plugin and app, but can't get it to work. Plugin install went fine, and I was able to add the app to the FB page, but haven't been able to configure the service. Someplace in this thread switching to a different browser helped someone else, I haven't been so lucky. Tried Chrome 26, Firefox 20, IE9, Safari 5 and Opera 12 (all with Windows 7). The only one that would actually let me sign up and access the configuration screen was Safari, but then I've been unable to configure the app - I was able to save "My Details", but each time I edit "Settings", after I click "save" I'm redirected to the splash page, and when I access the app again, all "Settings" fields are blank.

Any insight shall be appreciated. Thank you!
Magz

Hi Magz,

When this has happened previously, we have generally found it to be due to the Facebook cookie being blocked. This can sometimes happen because of ad-blockers, which often stop cookies in iframes. Alternatively it could be the data entered is causing an error in the actual app so it is not saving the details. We would recommend just trying to save the minimum possible data and see it that works.

If the problem persists, we are more than happy to help configure your app on your behalf, but we need to know your settings and plug-in key. Please contact the support team directly via: http://support.ecommercebrowser.com/ so that your details are kept private.

Kind regards,

eCommerce Browser Support Team
Bright Software Solutions

Hi Bright,

I loaded your app yesterday to trial it - I have 6, maybe 7 ZC websites that I want to attribute to relative FB pages so I am taking a good look at the best way to do this. First thing I noticed is there is no 'home' tab in the store and hence navigation is very poor - this could be due to the template I am using (if so this could be an issue as I do not want to change template) or it could be the way I set things up - maybe take a look for me please https://www.facebook.com/DazzlersAccessories

Also having read through some of the thread I came across this post;

dgent - Default Re: Facebook - eCommerce Catalog Browse [Support]

The most important thing, is these apps work on a phone, which none of them do as the Facebook phone app / mobile version doesn't show embedded FB apps.

Does this still hold true today? Does your app work properly on tablets and smartphones?

cheers,
Mike

Hi Mike

If you don't want to just use the free 'lite' image gallery version, we general recommend that people with multiple websites, sign up for a resellers account. As it provide between 10%-50% discount on the subscription cost and allow you to manage all apps in one location.

Reseller registration can be found here:
http://www.ecommercebrowser.com/reseller

Not sure fully what you mean about the home tab. At present the banner at the top links to your website home, and the inital land page of the app can be access via the "View" menu in the left hand column. Also the main navigation is always present so it a user wish to move between product category this can be done with reasonably easy without needing to return to the home of the app.

As for mobile access, the system works on mobiles but Facebook still doesn't support Page apps on mobile version. At present, there is no way to add app tabs/tiles on the mobile version on the Facebook Pages, and as such there is no way to identify which shop to display when someone requests the app.

The only solution we have at present are either manually linking to the mobile version:
http://m.facebook.com/apps/136002413133082/202548113095282

Or alternatively, when a customer places links on their website add a GET parameter ref=ts to the Facebook URL, which will stop it redirecting to the mobile version. e.g.
http://www.facebook.com/eCommerceBrowser?ref=ts

Kind regards

Bright Software Solutions

I have loaded your plugin on a FB page and it works fine. On that FB page I have 'pages' which are pages for other ZC websites and it seems that I cannot load your app to these 'pages' - I keep getting thrown back to the admin page and when I insert the plugin key it reverts back to a key code which I can only assume is the plugin code for the store that belongs to the FB page. Is there a solution to this or do I have to have separate FB 'accounts/pages' for each site if I want a store for each site?

cheers,
Mike

Hi Mike,

Sorry, each Facebook page can only link to one shop. This is because Facebook sends the page identifier and this ID is then linked to a single store. However multiple Facebook pages can be linked to the same Facebook account these pages can link either to the same shop or different shops.

If you are trying to administer multiple shops, we would recommend doing one at a time (e.g. not using multiple tabs) as the encrypted Facebook authentication cookie can cause the app to link to the most recent store you open rather than the existing store you just tabbed too.

Kind regards

Bright Software Solutions

brightsoftware:

Hi Mike,

Sorry, each Facebook page can only link to one shop. This is because Facebook sends the page identifier and this ID is then linked to a single store. However multiple Facebook pages can be linked to the same Facebook account these pages can link either to the same shop or different shops.

If you are trying to administer multiple shops, we would recommend doing one at a time (e.g. not using multiple tabs) as the encrypted Facebook authentication cookie can cause the app to link to the most recent store you open rather than the existing store you just tabbed too.

Kind regards

Bright Software Solutions

Thanks for the quick response albeit I found it confusing, I say this respectfully as I do not fully understand Facebook yet - you state > However multiple Facebook pages can be linked to the same Facebook account these pages can link either to the same shop or different shops.

This appears to be what I have - one Facebook account with 'multiple pages', i.e. I have added pages via 'create a page' and in the left column of my FB page it has a group heading 'pages' where these 'created pages' reside with pages followed, pages liked etc. The pages I created have ZenCart websites - one of those 'created pages' I loaded your plugin to the ZC website and now the online store icon shows on that 'created page' but that is then where the admin issue described in the first post occurs.

So the burning question is - my FB page has a store using your app - can the other 'pages', created pages as described above, on this FB page also have stores?
FB Page with store >>>> created page(s) >>>> created page(s) with store(s)?

cheers,
Mike

p.s. at this stage I am using your basic 'free' ZC plugin so I can trial it before committing to the cost of subscribing for a number of stores - this current situation seems as if it may be a hurdle

Hi Mike,

Yes, other Facebook pages/stores can link to different/or the same Zencart sites exactly as you require. This is not affected by version and will work fine on both trial or the free 'lite' gallery only option. But as mentioned previously we would recommend administrating one Facebook app at a time as when you click on a "tile" icon on a Facebook page it sets the authentication page on the initial request, so if you tab between them it can cause an issue in the admin mode. This is not a problem for the public as the identifier to embedded in the links to ensure the system, doesn't get confused for a member of the public.

We would also recommend you try it out on your different pages, using the free trial to ensure that it meets your requirements.

Kind regards

Bright Software Solutions

Thanks for the quick reply - still trying to comprehend this - if as you say it will work exactly as I want then why will it not load the site to the page? - how am I going to get to test whether this indeed will work? You say it will but I cannot see it / it won't work for me.

I keep getting this Error : Shop plugin has not been located error code 404 returned, please check that it has been installed at http://www.harmonyball.net.au/ (if this URL is incorrect, please change it in the App admin settings)

regards,

Mike (still confused)

go to Facebook and search for Dazzlers Jewellery so you can see what I am talking about

Hi Mike,

The Facebook app is not able to retrieve the data feed, as it receiving a 404 page not found when it attempts to access your Zencart website:

e.g. http://www.harmonyball.net.au/fb_browse.php?n=zc_browse&p=<PLUGIN_PASSWORD>

This is normally caused by one the the following reason:

fb_browse.php missing or uploaded into the wrong location.
Friendly URL rewriting blocking access to fb_browse.php.
Permissions on fb_browse.php not be accessible.

Also the plug-in currently has the incorrect password saved has a collection of stars rather than the password.

Kind regards

Bright Software Solutions

Thank you very much for the response - the first issue you mentioned was the culprit "fb_browse.php missing or uploaded into the wrong location."
Long story but it was the simplest of mistakes - thanks for pointing it out.

I have now loaded the app to 6 pages and all is good. I would highly recommend this plugin to anyone using Facebook for eCommerce.

regards,
Mike

My trial period has ended and I still have the free ZC version working - is the facility on product edit page, radio button 'update facebook - do not update facebook', part of the paid version ? - will it return once I subscribe?

cheers,
Mike

Hi Mike,

eCommerce Browser Facebook app doesn't have radio buttons called 'update facebook - do not update facebook' the datafeed for our system is always active and not affected by the version type. It should automatically update when the current cached version expires. You can force eCommerce Browser Facebook app to refresh via the "Clear Cache" button in the app admin mode access via the Facebook app.

I think you must have installed multiple Facebook plug-ins, as there are other plug-ins that allow you to push new products into your timeline.

Kind regards

Bright Software Solutions

ooops, sorry, you are right - I have another plugin that updates timeline.

Just for the record - I really like your app.

I love it!!! 3 easy steps and voila! It works. Now how do I stop it from showing outdated products which are no longer considered new or no longer exist?

BTW to those who have something to say about it only being a free trial, everything in life and business can't be free. But for $10 or $20 a month this is well worth it. Perhaps they wouldn't raise such a stink if you called it a donation, even ZenCart accepts donations, how do you think they continue to do what they do for us?